Southern Outdoor Restoration
Customer Success Specialist
Southern Outdoor Restoration, Raleigh, North Carolina, United States, 27601
Customer Success Specialist
role at
Southern Outdoor Restoration
Customer Service Specialists serve as the frontline representative of the Unison brand, delivering white‑glove service to homeowners across our partner communities. This is a critical role that combines professionalism, empathy, and urgency to ensure a smooth and satisfying customer experience.
Key Responsibilities
Help get our Unison division up and running efficiently—this is our first season for the Unison division (SOR is in its 14th year of operation)—including mapping, evaluating and learning our apps, and advocating for an excellent customer experience
Be the first point of contact for homeowners via phone, email, and online platforms
Handle inbound inquiries, service requests, complaints, and scheduling issues with professionalism and speed
Coordinate with service teams to ensure timely and accurate delivery of homeowner services
Resolve escalated issues calmly and effectively, turning dissatisfied customers into brand advocates
Maintain clear records in CRM and service platforms for each interaction
Follow up with customers post‑service to ensure satisfaction and collect feedback
Collaborate with operations and technology teams to streamline the homeowner experience
Uphold Unison’s standards of communication, transparency, and care in every interaction
What Makes You a Great Fit
2+ years of experience in customer service, preferably in home services, field services, or hospitality
Exceptional verbal and written communication skills
Strong problem‑solving abilities with a calm, composed demeanor in high‑stress situations
A “customer‑first” mindset, willing to go the extra mile to make things right
Highly organized and able to juggle multiple tasks without missing details
Technologically confident (CRM platforms, service scheduling tools, email systems)
A sense of urgency and ownership—you don’t wait for problems to fix themselves
Bonus Points (optional)
Experience in HOA, residential services, or field scheduling
Experience with HOA management, development companies, or GIS mapping applications
Bilingual (English/Spanish)
Experience with ServiceTrade, Sharpspring or similar platforms
What We Offer
Salary: Varies by experience $51,000 – $58,000
Health, dental, and vision benefits
401(k) with company match
PTO and paid holidays
A collaborative, mission‑driven culture
Real career growth in a fast‑scaling company
Location: Raleigh, NC / Hybrid (2–3 days in‑office most weeks). On‑site portion: 1240 Kirkland Rd., Raleigh, NC main location (some meetings will be at our main building: 3219 Northside Drive, Raleigh, NC).
Department: Customer Experience, Unison Division | Reports To: Chief Revenue Officer, Unison Division | Type: Full‑Time, W‑2
SOR is an equal–opportunity employer and adheres to all applicable federal, state, and local laws and regulations. Applicants must be legally authorized to work in the United States without restriction. SOR utilizes e‑Verify.
Seniority level: Mid‑Senior level. Employment type: Full‑time. Industries: Building Structure and Exterior Contractors.
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role at
Southern Outdoor Restoration
Customer Service Specialists serve as the frontline representative of the Unison brand, delivering white‑glove service to homeowners across our partner communities. This is a critical role that combines professionalism, empathy, and urgency to ensure a smooth and satisfying customer experience.
Key Responsibilities
Help get our Unison division up and running efficiently—this is our first season for the Unison division (SOR is in its 14th year of operation)—including mapping, evaluating and learning our apps, and advocating for an excellent customer experience
Be the first point of contact for homeowners via phone, email, and online platforms
Handle inbound inquiries, service requests, complaints, and scheduling issues with professionalism and speed
Coordinate with service teams to ensure timely and accurate delivery of homeowner services
Resolve escalated issues calmly and effectively, turning dissatisfied customers into brand advocates
Maintain clear records in CRM and service platforms for each interaction
Follow up with customers post‑service to ensure satisfaction and collect feedback
Collaborate with operations and technology teams to streamline the homeowner experience
Uphold Unison’s standards of communication, transparency, and care in every interaction
What Makes You a Great Fit
2+ years of experience in customer service, preferably in home services, field services, or hospitality
Exceptional verbal and written communication skills
Strong problem‑solving abilities with a calm, composed demeanor in high‑stress situations
A “customer‑first” mindset, willing to go the extra mile to make things right
Highly organized and able to juggle multiple tasks without missing details
Technologically confident (CRM platforms, service scheduling tools, email systems)
A sense of urgency and ownership—you don’t wait for problems to fix themselves
Bonus Points (optional)
Experience in HOA, residential services, or field scheduling
Experience with HOA management, development companies, or GIS mapping applications
Bilingual (English/Spanish)
Experience with ServiceTrade, Sharpspring or similar platforms
What We Offer
Salary: Varies by experience $51,000 – $58,000
Health, dental, and vision benefits
401(k) with company match
PTO and paid holidays
A collaborative, mission‑driven culture
Real career growth in a fast‑scaling company
Location: Raleigh, NC / Hybrid (2–3 days in‑office most weeks). On‑site portion: 1240 Kirkland Rd., Raleigh, NC main location (some meetings will be at our main building: 3219 Northside Drive, Raleigh, NC).
Department: Customer Experience, Unison Division | Reports To: Chief Revenue Officer, Unison Division | Type: Full‑Time, W‑2
SOR is an equal–opportunity employer and adheres to all applicable federal, state, and local laws and regulations. Applicants must be legally authorized to work in the United States without restriction. SOR utilizes e‑Verify.
Seniority level: Mid‑Senior level. Employment type: Full‑time. Industries: Building Structure and Exterior Contractors.
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