Account Control Technology
B2B Collections Representative - Remote
Account Control Technology, North Augusta, South Carolina, United States, 29841
B2B Collections Representative - Remote
Location: North Augusta, SC. Type: Full‑Time. Openings: 3. Category: Collections.
Overview After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, “Verint”. This online interview must be completed for prompt consideration of employment applications as it takes the place of an in‑person/telephone interview.
Candidates hired for work‑from‑home positions will receive company‑issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process.
Work Location: This is a remote/work from home position.
Compensation: $14‑16/hour + Monthly Commission Bonus Structure.
Build Your Future! Come join our thriving team as a Remote Call Center Representative! We are seeking ambitious, self‑motivated and driven people just like you for a rewarding career in the customer service arena.
Why should you consider TSI?
Work from home
Paid training
Team‑oriented work environment
Growth opportunity
Generous bonus opportunity
Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Responsibilities
Communicating with consumers by telephone, approving written correspondence, and attempting to bring resolution to unpaid accounts
Providing thorough, efficient and accurate account updates on computer files for each call made or received
Skip tracing to locate consumer contact information
Counseling delinquent consumers to assist in finding funds to meet their payment obligations
Complying with and staying up‑to‑date on all applicable Federal, State, and Local laws and regulations relating to job duties
Complying with and staying up‑to‑date on all TSI policies and procedures
Maintaining knowledge of functional areas, company policies, and procedures
Providing feedback to management concerning possible problems or areas of improvement
Making recommendations to implement improved processes
Performing other duties as assigned by management
Qualifications
High School Diploma or GED required
Experience in commercial collections required
Excellent verbal and written communication skills
Strong work ethic and a proven record of accomplishments
Strong interpersonal skills and integrity
Good organizational skills
Professional phone etiquette
Positive attitude
Ability to solve problems
Work well in a team/competitive environment
Negotiation skills
AS/400 and FACS experience is a plus
FDCPA knowledge is helpful
Ability to successfully pass pre‑employment criminal background and drug screening
Available to work between 8:00am and 5:00pm, Monday – Friday
Stable work history
Ability to maintain confidentiality
Remote Work Requirements
The minimum internet speed requirements for remote work are as follows:
Broadband internet connection (No DSL, or Dial Up)
Hard wired connection required (no Wi‑Fi, Wi‑Fi hotspots)
Speed Test Results: 25 mbps download, 20 mbps upload
Job Description This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.
Equal Employment Opportunity We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.
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Overview After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, “Verint”. This online interview must be completed for prompt consideration of employment applications as it takes the place of an in‑person/telephone interview.
Candidates hired for work‑from‑home positions will receive company‑issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process.
Work Location: This is a remote/work from home position.
Compensation: $14‑16/hour + Monthly Commission Bonus Structure.
Build Your Future! Come join our thriving team as a Remote Call Center Representative! We are seeking ambitious, self‑motivated and driven people just like you for a rewarding career in the customer service arena.
Why should you consider TSI?
Work from home
Paid training
Team‑oriented work environment
Growth opportunity
Generous bonus opportunity
Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Responsibilities
Communicating with consumers by telephone, approving written correspondence, and attempting to bring resolution to unpaid accounts
Providing thorough, efficient and accurate account updates on computer files for each call made or received
Skip tracing to locate consumer contact information
Counseling delinquent consumers to assist in finding funds to meet their payment obligations
Complying with and staying up‑to‑date on all applicable Federal, State, and Local laws and regulations relating to job duties
Complying with and staying up‑to‑date on all TSI policies and procedures
Maintaining knowledge of functional areas, company policies, and procedures
Providing feedback to management concerning possible problems or areas of improvement
Making recommendations to implement improved processes
Performing other duties as assigned by management
Qualifications
High School Diploma or GED required
Experience in commercial collections required
Excellent verbal and written communication skills
Strong work ethic and a proven record of accomplishments
Strong interpersonal skills and integrity
Good organizational skills
Professional phone etiquette
Positive attitude
Ability to solve problems
Work well in a team/competitive environment
Negotiation skills
AS/400 and FACS experience is a plus
FDCPA knowledge is helpful
Ability to successfully pass pre‑employment criminal background and drug screening
Available to work between 8:00am and 5:00pm, Monday – Friday
Stable work history
Ability to maintain confidentiality
Remote Work Requirements
The minimum internet speed requirements for remote work are as follows:
Broadband internet connection (No DSL, or Dial Up)
Hard wired connection required (no Wi‑Fi, Wi‑Fi hotspots)
Speed Test Results: 25 mbps download, 20 mbps upload
Job Description This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.
Equal Employment Opportunity We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.
#J-18808-Ljbffr