Sarasotaclerk
Location: Historic Courthouse, 2000 Main St, Sarasota, FL 34237, USA
Job Overview The Customer Service Representative plays a vital role within the Customer Service Department, supporting the Clerk’s Office by ensuring accurate processing of transactions, and compliance with applicable laws and administrative orders. A Customer Service Representative prioritizes attention to detail and has the responsibility for interacting with the public in a confident manner. Customer Service Representatives must have the ability and commitment to follow written procedures for a significant range of tasks. Customer Service Representatives must possess superior communication and organizational skills to thrive in a fast‑paced customer service environment, while also processing and maintaining court records. Customer Service Representatives must act in compliance with legal requirements and established internal policies and procedures. This position is responsible for executing clerical and administrative tasks related to traffic, misdemeanor and felony cases ensuring the integrity and accessibility of court records.
Responsibilities As an integral part of the Clerk of the Circuit Court and County Comptroller’s Office, the Customer Service Representative is expected to maintain the highest standards of accuracy, professionalism, and customer service, providing support to the public. Responsibilities include creating court records, processing legal documents, and responding to customer inquiries related to case status and procedural requirements. The Traffic and Fines Customer Service Representative must demonstrate proficiency in processing the payment of fines, fees and costs in traffic, felony, misdemeanor and municipal county ordinance cases, ensuring strict compliance with all cashiering policies and procedures. This role requires exceptional attention to detail and efficiency to ensure all case‑related data is processed accurately and in a timely manner. Customer Service Representatives are expected to navigate complex legal documentation and ensure proper docketing and indexing of records to uphold the integrity of the judicial system. This position demands strong organizational and time management skills to handle multiple priorities in a fast‑paced environment, along with excellent communication abilities to assist internal and external stakeholders courteously and professionally. Additionally, the Customer Service Representative plays a critical role in continuity of operations planning (COOP), ensuring essential court services remain operational in the event of an emergency, and is prepared to assist with critical functions as needed.
Qualifications Education: Required—High School Diploma or GED. Preferred—Associate or Bachelor’s degree in Business, Business Management, Business Administration, Public Administration, Communications, English or a related discipline. Proven experience working in a legal or judicial setting, records management, customer service, or a related administrative role preferably in a highly regulated industry. The Clerk and Comptroller retains the right to change or assign other duties to this position as necessary to align with the mission, core values, and goals of the organization.
Core Values Integrity, Making a Difference, Proficiency, Accountability, Commitment, and Trustworthiness.
Work Environment Drug Free Work Environment
Equal Opportunity Statement EOE/AA/ADA
Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Job Overview The Customer Service Representative plays a vital role within the Customer Service Department, supporting the Clerk’s Office by ensuring accurate processing of transactions, and compliance with applicable laws and administrative orders. A Customer Service Representative prioritizes attention to detail and has the responsibility for interacting with the public in a confident manner. Customer Service Representatives must have the ability and commitment to follow written procedures for a significant range of tasks. Customer Service Representatives must possess superior communication and organizational skills to thrive in a fast‑paced customer service environment, while also processing and maintaining court records. Customer Service Representatives must act in compliance with legal requirements and established internal policies and procedures. This position is responsible for executing clerical and administrative tasks related to traffic, misdemeanor and felony cases ensuring the integrity and accessibility of court records.
Responsibilities As an integral part of the Clerk of the Circuit Court and County Comptroller’s Office, the Customer Service Representative is expected to maintain the highest standards of accuracy, professionalism, and customer service, providing support to the public. Responsibilities include creating court records, processing legal documents, and responding to customer inquiries related to case status and procedural requirements. The Traffic and Fines Customer Service Representative must demonstrate proficiency in processing the payment of fines, fees and costs in traffic, felony, misdemeanor and municipal county ordinance cases, ensuring strict compliance with all cashiering policies and procedures. This role requires exceptional attention to detail and efficiency to ensure all case‑related data is processed accurately and in a timely manner. Customer Service Representatives are expected to navigate complex legal documentation and ensure proper docketing and indexing of records to uphold the integrity of the judicial system. This position demands strong organizational and time management skills to handle multiple priorities in a fast‑paced environment, along with excellent communication abilities to assist internal and external stakeholders courteously and professionally. Additionally, the Customer Service Representative plays a critical role in continuity of operations planning (COOP), ensuring essential court services remain operational in the event of an emergency, and is prepared to assist with critical functions as needed.
Qualifications Education: Required—High School Diploma or GED. Preferred—Associate or Bachelor’s degree in Business, Business Management, Business Administration, Public Administration, Communications, English or a related discipline. Proven experience working in a legal or judicial setting, records management, customer service, or a related administrative role preferably in a highly regulated industry. The Clerk and Comptroller retains the right to change or assign other duties to this position as necessary to align with the mission, core values, and goals of the organization.
Core Values Integrity, Making a Difference, Proficiency, Accountability, Commitment, and Trustworthiness.
Work Environment Drug Free Work Environment
Equal Opportunity Statement EOE/AA/ADA
Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr