BH Management Services, LLC in
Maintenance Technician- BTR
BH Management Services, LLC in, Monroe, North Carolina, us, 28111
Maintenance Technician - BTR (Maintenance)
REPORTS TO: Community Manager BTR
DIRECT REPORTS: No
Who We Are BH is a people‑first multifamily owner and operator that grew from a small startup into one of the nation's largest commercial real estate companies. Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH manages over 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by Fortune Magazine as the “Best Workplace for Women,” “Best Workplace for Millennials,” and “Best Workplaces for Diversity.” Powered by innovation and a can‑do attitude, BH improves daily, striving to construct a smarter way to live, invest, manage, and grow.
BH is passionate about setting the standard in the multifamily industry. We are a welcoming band of go‑getters who think big, sweat the details, and take our work (but never ourselves) too seriously. We set our sights high, own our mistakes, and turn lemons into lemonade. We are incredibly proud of where we've come from and are ready to tackle what's next. Come join us!
Role Overview As the Service Technician BTR, you will assist with oversight of the physical assets, general maintenance repairs, apartment make‑readies, preventive maintenance, and construction or rehabilitation projects for the properties. You may be involved in new construction or modification of existing properties. The Service Technician Build to Rent will be responsible for multiple site visits weekly and running between one and four communities simultaneously. The Service Technician BTR must exhibit a strong commitment to the service needs of internal and external customers and represent the company professionally and courteously.
Key Responsibilities
Use the service request system to schedule and establish priorities with daily assistance from the Community Manager BTR and Service Manager BTR.
Repair/replace any apartment material/maintenance requests within scope of management responsibility, including HVAC, electrical, plumbing, carpentry, dry‑walling, interior and exterior structural, appliances, apartment make‑readies, and exterior grounds/common areas.
Monitor completion of service requests while limiting callbacks and ensuring customer satisfaction.
Understand and follow the company’s policies and procedures, and assist with ensuring that preventative maintenance programs are implemented, followed, and documented per BH guidelines.
Use independent judgment while dealing with moderate to high stress due to meeting deadlines and reprioritizing activities.
Work with the office team and Maintenance supervisor to complete move‑in/move‑out reports and discuss major expenses before action.
Assist with identifying and correcting hazardous community conditions, including daily touring of the property and reporting hazards to the Community Manager and Service Manager.
Respond to resident requests within 24 hours and hazardous weather problems promptly; share on‑call responsibilities with the maintenance team.
Assist with inventory, ordering supplies, and pick‑up as needed.
Other duties as assigned.
You Have
Minimum one year of working knowledge of general maintenance, safety, heating, and air conditioning.
Basic computer skills required for job functions.
Understanding of OSHA and other safety requirements; knowledge of federal, state, and local codes and internal policies.
Ability to perform manual, task‑oriented work under direct supervision.
High School or GED (plus).
Provide own industry‑specific hand tools and travel to multiple work locations.
HVAC certification or ability to obtain.
EPA certification in Type II domestic HVAC systems, 410A‑ or ability to obtain.
CPO (Certified Pool Operator) or ability to obtain.
Physical Requirements/Environment
Lifting up to 50 pounds.
Full range of motion with upper and lower body; continuous movement including standing, walking, bending, stooping, crawling, and climbing stairs.
Ability to work with both hands for frequent grasping and manipulation.
Push or pull items and reach overhead.
Operate a motor vehicle onsite, if applicable.
Exposure to all weather conditions.
Seniority Level Experienced
Industry Property Management
Employment Type Full‑Time
Location Onsite
Work Schedule Monday–Friday (work schedule may vary). Some overtime may be required; ability to work extended hours, on‑call, and participate in a rotating on‑call schedule as needed. Travel to and working onsite up to a minimum of 95% of the time.
Equal Employment Opportunity BH is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH a better place to work and live. Our posted compensation reflects the cost of talent across multiple U.S. geographic markets. Pay is based on a number of factors and may vary depending on job‑related knowledge, skills, and experience.
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DIRECT REPORTS: No
Who We Are BH is a people‑first multifamily owner and operator that grew from a small startup into one of the nation's largest commercial real estate companies. Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH manages over 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by Fortune Magazine as the “Best Workplace for Women,” “Best Workplace for Millennials,” and “Best Workplaces for Diversity.” Powered by innovation and a can‑do attitude, BH improves daily, striving to construct a smarter way to live, invest, manage, and grow.
BH is passionate about setting the standard in the multifamily industry. We are a welcoming band of go‑getters who think big, sweat the details, and take our work (but never ourselves) too seriously. We set our sights high, own our mistakes, and turn lemons into lemonade. We are incredibly proud of where we've come from and are ready to tackle what's next. Come join us!
Role Overview As the Service Technician BTR, you will assist with oversight of the physical assets, general maintenance repairs, apartment make‑readies, preventive maintenance, and construction or rehabilitation projects for the properties. You may be involved in new construction or modification of existing properties. The Service Technician Build to Rent will be responsible for multiple site visits weekly and running between one and four communities simultaneously. The Service Technician BTR must exhibit a strong commitment to the service needs of internal and external customers and represent the company professionally and courteously.
Key Responsibilities
Use the service request system to schedule and establish priorities with daily assistance from the Community Manager BTR and Service Manager BTR.
Repair/replace any apartment material/maintenance requests within scope of management responsibility, including HVAC, electrical, plumbing, carpentry, dry‑walling, interior and exterior structural, appliances, apartment make‑readies, and exterior grounds/common areas.
Monitor completion of service requests while limiting callbacks and ensuring customer satisfaction.
Understand and follow the company’s policies and procedures, and assist with ensuring that preventative maintenance programs are implemented, followed, and documented per BH guidelines.
Use independent judgment while dealing with moderate to high stress due to meeting deadlines and reprioritizing activities.
Work with the office team and Maintenance supervisor to complete move‑in/move‑out reports and discuss major expenses before action.
Assist with identifying and correcting hazardous community conditions, including daily touring of the property and reporting hazards to the Community Manager and Service Manager.
Respond to resident requests within 24 hours and hazardous weather problems promptly; share on‑call responsibilities with the maintenance team.
Assist with inventory, ordering supplies, and pick‑up as needed.
Other duties as assigned.
You Have
Minimum one year of working knowledge of general maintenance, safety, heating, and air conditioning.
Basic computer skills required for job functions.
Understanding of OSHA and other safety requirements; knowledge of federal, state, and local codes and internal policies.
Ability to perform manual, task‑oriented work under direct supervision.
High School or GED (plus).
Provide own industry‑specific hand tools and travel to multiple work locations.
HVAC certification or ability to obtain.
EPA certification in Type II domestic HVAC systems, 410A‑ or ability to obtain.
CPO (Certified Pool Operator) or ability to obtain.
Physical Requirements/Environment
Lifting up to 50 pounds.
Full range of motion with upper and lower body; continuous movement including standing, walking, bending, stooping, crawling, and climbing stairs.
Ability to work with both hands for frequent grasping and manipulation.
Push or pull items and reach overhead.
Operate a motor vehicle onsite, if applicable.
Exposure to all weather conditions.
Seniority Level Experienced
Industry Property Management
Employment Type Full‑Time
Location Onsite
Work Schedule Monday–Friday (work schedule may vary). Some overtime may be required; ability to work extended hours, on‑call, and participate in a rotating on‑call schedule as needed. Travel to and working onsite up to a minimum of 95% of the time.
Equal Employment Opportunity BH is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH a better place to work and live. Our posted compensation reflects the cost of talent across multiple U.S. geographic markets. Pay is based on a number of factors and may vary depending on job‑related knowledge, skills, and experience.
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