Accenture
Remote IT Live Helpdesk Support Representative - San Antonio, TX
Accenture, San Antonio, Texas, United States, 78208
Remote IT Live Helpdesk Support Representative - San Antonio, TX
Contractor Opportunity: IT Live Helpdesk Support Representative
Location: Remote (Must live in San Antonio, TX)
Engagement Type: Contractor via Third-Party Supplier
Contracting Entity: Accenture
Supplier of Record: BCforward
Start Date: 1.26.2026
Duration:
12 Months with potential for extension
About The Role:
We are seeking qualified contractors to fulfill the role of an
IT Deskside Support Specialist , who will leverage their call center experience, customer service skills, problem solving, and attention to detail to deliver a positive customer experience. The right candidate will enjoy building relationships with customers, adapt quickly to change, and demonstrate grit that will inspire others to strive for superior results. This opportunity is open to individuals located in the
San Antonio TX Area .
Additionally, the role requires access to reliable internet and the ability to manage all responsibilities from a home office. The project hours of operations will be
Monday – Friday , in which candidate must be available to work an 8-hour shift between
7:00 AM to 7:00 PM Eastern Time .
Contractors will be engaged and paid by a third‑party payroll supplier,
BCforward , which will serve as the employer of record for tax and compliance purposes.
Key Responsibilities
Manage and support IT production systems and services for end users
Drive incident, issue, and outage management, including investigation and restoration activities
Provide exceptional technical support by promptly addressing user inquiries and resolving issues
Document and track incidents, resolutions, and service improvements
Engage in proactive communication with stakeholders regarding service status and updates
Participate in problem‑solving sessions and contribute to team knowledge sharing
Stay current with emerging technologies and best practices through ongoing training
Deliverables or Project Scope
Timely resolution of user‑reported IT incidents and service requests
Thorough documentation of support activities and outcomes
Continuous improvement in customer satisfaction and service quality
Active participation in IT production system maintenance and improvement initiatives
Basic Qualifications
Minimum 1 year of live Help Desk call experience
Bachelor’s degree preferred; Associate’s degree may be considered
Ability to work remotely and reside within 30 minutes of San Antonio, TX
Exposure to Help Desk ticketing systems (e.g., ServiceNow, Jira Service Management)
Exposure to Remote communication tools (e.g., Microsoft Teams, Outlook)
Proficiency in IT support platforms and troubleshooting methodologies
How to Apply Please register and submit your resume at Avature Contractor Exchange. Qualified candidates will be contacted by Accenture’s Direct Sourcing team for initial screening, then by BCforward for next steps.
Compliance Notes This is a contractor role administered through a third‑party payroll supplier. The supplier will determine compensation, benefits, and applicable employment policies. The contractor will not be eligible for employee benefits from Accenture.
The supplier will ensure compliance with applicable federal and state laws including ADA, FMLA, and local ordinances.
Contractors must have work authorization that does not now or in the future require sponsorship of a visa for work authorization in the United States.
Individuals currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Contractor candidates will not be obligated to disclose sealed or expunged records of conviction or arrest. A criminal conviction history is not an absolute bar to engagement with Accenture.
About Accenture will not discriminate against individuals because they have inquired about, discussed, or disclosed their own pay or the pay of another individual. Those with access to compensation information as a part of their job functions may not disclose such information unless the disclosure is:
In response to a formal complaint or charge,
In furtherance of an investigation, proceeding, hearing, or action, or
Consistent with Accenture’s legal duty to furnish information
California residents or those planning to work from Los Angeles County should review additional notifications here.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the contractor engagement process.
Compensation Disclosure Compensation for contractor roles supporting Accenture is determined by the contractor’s employer BCforward, and varies depending on factors such as location, role, skill set, and experience.
Benefits As required by law, below you’ll find the reasonable range of compensation BCforward expects to pay for this role. We accept applications on an on‑going basis and there is no fixed deadline to apply. Information on benefits offered by BCforward is listed below:
https://www.bcforward.com/bcforward-benefits/
Compensation Range: $22.25/hour
Drug‑Free Workplace Accenture maintains a drug‑free workplace. Engaging in illegal activities, including drug abuse, may result in termination or other appropriate action. The unlawful manufacture, sale, distribution, transfer, dispensation, possession, or use of controlled substances or marijuana in the workplace is strictly prohibited.
Equal Employment Opportunity Statement Accenture believes that no one should be discriminated against because of their differences. All decisions regarding contractor engagement shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis protected by applicable law.
Accenture’s commitment to diversity and inclusion extends to all individuals performing services on its behalf, including those engaged through third‑party suppliers. For details, view a copy of the Accenture Equal Opportunity Statement.
Accenture is an EEO and affirmative action supporter of veterans and individuals with disabilities and is committed to providing veteran engagement opportunities.
Accenture is committed to fostering an inclusive environment and ensuring equal opportunity for individuals with disabilities or religious observances. If you are hired to perform services as a contractor for Accenture, you may request reasonable accommodations through the supplier, which will coordinate with Accenture as needed to support your ability to perform essential job functions.
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Location: Remote (Must live in San Antonio, TX)
Engagement Type: Contractor via Third-Party Supplier
Contracting Entity: Accenture
Supplier of Record: BCforward
Start Date: 1.26.2026
Duration:
12 Months with potential for extension
About The Role:
We are seeking qualified contractors to fulfill the role of an
IT Deskside Support Specialist , who will leverage their call center experience, customer service skills, problem solving, and attention to detail to deliver a positive customer experience. The right candidate will enjoy building relationships with customers, adapt quickly to change, and demonstrate grit that will inspire others to strive for superior results. This opportunity is open to individuals located in the
San Antonio TX Area .
Additionally, the role requires access to reliable internet and the ability to manage all responsibilities from a home office. The project hours of operations will be
Monday – Friday , in which candidate must be available to work an 8-hour shift between
7:00 AM to 7:00 PM Eastern Time .
Contractors will be engaged and paid by a third‑party payroll supplier,
BCforward , which will serve as the employer of record for tax and compliance purposes.
Key Responsibilities
Manage and support IT production systems and services for end users
Drive incident, issue, and outage management, including investigation and restoration activities
Provide exceptional technical support by promptly addressing user inquiries and resolving issues
Document and track incidents, resolutions, and service improvements
Engage in proactive communication with stakeholders regarding service status and updates
Participate in problem‑solving sessions and contribute to team knowledge sharing
Stay current with emerging technologies and best practices through ongoing training
Deliverables or Project Scope
Timely resolution of user‑reported IT incidents and service requests
Thorough documentation of support activities and outcomes
Continuous improvement in customer satisfaction and service quality
Active participation in IT production system maintenance and improvement initiatives
Basic Qualifications
Minimum 1 year of live Help Desk call experience
Bachelor’s degree preferred; Associate’s degree may be considered
Ability to work remotely and reside within 30 minutes of San Antonio, TX
Exposure to Help Desk ticketing systems (e.g., ServiceNow, Jira Service Management)
Exposure to Remote communication tools (e.g., Microsoft Teams, Outlook)
Proficiency in IT support platforms and troubleshooting methodologies
How to Apply Please register and submit your resume at Avature Contractor Exchange. Qualified candidates will be contacted by Accenture’s Direct Sourcing team for initial screening, then by BCforward for next steps.
Compliance Notes This is a contractor role administered through a third‑party payroll supplier. The supplier will determine compensation, benefits, and applicable employment policies. The contractor will not be eligible for employee benefits from Accenture.
The supplier will ensure compliance with applicable federal and state laws including ADA, FMLA, and local ordinances.
Contractors must have work authorization that does not now or in the future require sponsorship of a visa for work authorization in the United States.
Individuals currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Contractor candidates will not be obligated to disclose sealed or expunged records of conviction or arrest. A criminal conviction history is not an absolute bar to engagement with Accenture.
About Accenture will not discriminate against individuals because they have inquired about, discussed, or disclosed their own pay or the pay of another individual. Those with access to compensation information as a part of their job functions may not disclose such information unless the disclosure is:
In response to a formal complaint or charge,
In furtherance of an investigation, proceeding, hearing, or action, or
Consistent with Accenture’s legal duty to furnish information
California residents or those planning to work from Los Angeles County should review additional notifications here.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the contractor engagement process.
Compensation Disclosure Compensation for contractor roles supporting Accenture is determined by the contractor’s employer BCforward, and varies depending on factors such as location, role, skill set, and experience.
Benefits As required by law, below you’ll find the reasonable range of compensation BCforward expects to pay for this role. We accept applications on an on‑going basis and there is no fixed deadline to apply. Information on benefits offered by BCforward is listed below:
https://www.bcforward.com/bcforward-benefits/
Compensation Range: $22.25/hour
Drug‑Free Workplace Accenture maintains a drug‑free workplace. Engaging in illegal activities, including drug abuse, may result in termination or other appropriate action. The unlawful manufacture, sale, distribution, transfer, dispensation, possession, or use of controlled substances or marijuana in the workplace is strictly prohibited.
Equal Employment Opportunity Statement Accenture believes that no one should be discriminated against because of their differences. All decisions regarding contractor engagement shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis protected by applicable law.
Accenture’s commitment to diversity and inclusion extends to all individuals performing services on its behalf, including those engaged through third‑party suppliers. For details, view a copy of the Accenture Equal Opportunity Statement.
Accenture is an EEO and affirmative action supporter of veterans and individuals with disabilities and is committed to providing veteran engagement opportunities.
Accenture is committed to fostering an inclusive environment and ensuring equal opportunity for individuals with disabilities or religious observances. If you are hired to perform services as a contractor for Accenture, you may request reasonable accommodations through the supplier, which will coordinate with Accenture as needed to support your ability to perform essential job functions.
#J-18808-Ljbffr