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Relevance Lab

Help Desk Specialist

Relevance Lab, Des Moines, Iowa, United States

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Direct message the job poster from Relevance Lab Manager-Recruitment and Human Resources at Relevance Lab Inc.

Address Hardware and Software problems within the data center, escalating issues as required. Troubleshoot and effectively communicate errors and issues to AD staff and/or third party vendors. Weekly forms inventory. Responsible for system maintenance and integrity. In the absence of the supervisor they will perform limited supervisory functions. Perform all iSeries backups (i.e. daily/weekly/monthly). Ensure ALL daily audit documentation is complete. Confirm ALL weekly/monthly audit documentation is complete. Complete daily/weekly scheduled job logs. Maintain operator daily log. Complete and email daily statistics in a timely manner. Ensure all Service Level Agreements (SLA) are met. Notify appropriate groups if on the contrary. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Information Technology Industries Book and Periodical Publishing Referrals increase your chances of interviewing at Relevance Lab by 2x Get notified about new Help Desk Specialist jobs in

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