Fifth Third Bank
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CSR/Teller - Eastland, OH - Part-Time
General Function
Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Be accountable for risk by exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Act to always do the right thing for customers and colleagues, ensuring actions and behaviors drive a positive experience while operating within the Bank’s risk appetite. Essential Duties and Responsibilities
Customer Experience
Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guiding them to where their financial needs can be met. Provide follow‑up to customer questions and find solutions to address issues. Be responsive and timely with correspondence to keep lines of communication open and clear. Maintain a position of trust and responsibility by keeping all customer business confidential. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior. Operations
Perform daily office responsibilities, working with the platform team, to maintain the efficient operation of the office. Maintain a balancing record that is in line with policy. Find and correct outages and enlist help as needed. Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Lead Customer Service Representative or other leadership as necessary. Demonstrate sound judgment in decision making, abiding by established guidelines and procedures. Referrals
During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation. Build and maintain a working knowledge of the Retail products and services offered. Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes. Perform other duties as assigned. Supervisory Responsibilities
None. Minimum Knowledge, Skills and Abilities Required
High school diploma or GED. Work involves extensive cash handling. Work involves contact with the public; adhere to dress code guidelines. Must have the ability to interact comfortably and confidently with the public. Position requires knowledge of retail policies and procedures to perform the essential duties. Work requires the ability to take initiative and demonstrate sound judgment in decision‑making and problem resolution. Demonstrate the company’s core values, work as one bank, take accountability, be respectful and inclusive, act with integrity. Need flexibility in scheduling. Working Conditions
Normal office environment. Extensive viewing of computer screens. Location
Columbus, Ohio 43232 Benefits
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well‑being. You can learn more about those programs on the Careers page at https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner. Equal Employment Opportunity
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
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General Function
Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Be accountable for risk by exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Act to always do the right thing for customers and colleagues, ensuring actions and behaviors drive a positive experience while operating within the Bank’s risk appetite. Essential Duties and Responsibilities
Customer Experience
Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guiding them to where their financial needs can be met. Provide follow‑up to customer questions and find solutions to address issues. Be responsive and timely with correspondence to keep lines of communication open and clear. Maintain a position of trust and responsibility by keeping all customer business confidential. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior. Operations
Perform daily office responsibilities, working with the platform team, to maintain the efficient operation of the office. Maintain a balancing record that is in line with policy. Find and correct outages and enlist help as needed. Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Lead Customer Service Representative or other leadership as necessary. Demonstrate sound judgment in decision making, abiding by established guidelines and procedures. Referrals
During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation. Build and maintain a working knowledge of the Retail products and services offered. Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes. Perform other duties as assigned. Supervisory Responsibilities
None. Minimum Knowledge, Skills and Abilities Required
High school diploma or GED. Work involves extensive cash handling. Work involves contact with the public; adhere to dress code guidelines. Must have the ability to interact comfortably and confidently with the public. Position requires knowledge of retail policies and procedures to perform the essential duties. Work requires the ability to take initiative and demonstrate sound judgment in decision‑making and problem resolution. Demonstrate the company’s core values, work as one bank, take accountability, be respectful and inclusive, act with integrity. Need flexibility in scheduling. Working Conditions
Normal office environment. Extensive viewing of computer screens. Location
Columbus, Ohio 43232 Benefits
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well‑being. You can learn more about those programs on the Careers page at https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner. Equal Employment Opportunity
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
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