Customer Service Representative - Tennova Orthopedics Turkey Creek
Tennova Healthcare- North Knoxville Medical Center, Knoxville, Tennessee, United States, 37955
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Customer Service Representative – Tennova Orthopedics Turkey Creek
role at
Tennova Healthcare- North Knoxville Medical Center .
Job Summary The Customer Service Representative is responsible for handling customer inquiries, resolving issues, and providing a positive service experience across multiple communication channels, including phone, email, chat, and in-person interactions. This role requires strong problem‑solving skills, professionalism, and attention to detail to ensure timely resolution of customer concerns while maintaining high service standards.
Essential Functions
Respond to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction.
Handle inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately.
Demonstrate empathy and active listening skills to understand customer concerns and provide appropriate resolutions.
Research and resolve customer complaints, billing issues, and service‑related concerns in accordance with company policies and procedures.
Accurately update and maintain customer records and case notes in the system, ensuring complete documentation of issues and resolutions.
Work collaboratively with internal departments to elevate and resolve complex issues, ensuring a seamless customer experience.
Provide appropriate solutions and alternatives within service timeframes, following up to ensure issue resolution and customer satisfaction.
Meet and maintain productivity and service quality standards, ensuring efficiency in handling customer interactions.
Perform other duties as assigned.
Maintain regular and reliable attendance.
Comply with all policies and standards.
Qualifications
Associate Degree or coursework in Business, Communications, or a related field preferred.
1–2 years of experience in customer service, call center, or administrative support required.
Knowledge, Skills and Abilities
Working knowledge of Google Suite, ServiceNow or similar ticketing platform, soft phone software, willingness to learn enterprise‑wide systems such as Oracle or similar.
Strong verbal and written communication skills, ensuring clear and professional interactions.
Ability to handle high call volumes and multitask across different customer service platforms.
Strong problem‑solving skills with the ability to resolve customer concerns efficiently and effectively.
Proficiency in customer service software, CRM systems, and Microsoft Office applications.
Ability to remain calm and professional in high‑stress situations while de‑escalating customer concerns.
Strong attention to detail in data entry, documentation, and customer interactions.
Ability to work independently and as part of a collaborative team in a fast‑paced environment.
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Customer Service Representative – Tennova Orthopedics Turkey Creek
role at
Tennova Healthcare- North Knoxville Medical Center .
Job Summary The Customer Service Representative is responsible for handling customer inquiries, resolving issues, and providing a positive service experience across multiple communication channels, including phone, email, chat, and in-person interactions. This role requires strong problem‑solving skills, professionalism, and attention to detail to ensure timely resolution of customer concerns while maintaining high service standards.
Essential Functions
Respond to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction.
Handle inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately.
Demonstrate empathy and active listening skills to understand customer concerns and provide appropriate resolutions.
Research and resolve customer complaints, billing issues, and service‑related concerns in accordance with company policies and procedures.
Accurately update and maintain customer records and case notes in the system, ensuring complete documentation of issues and resolutions.
Work collaboratively with internal departments to elevate and resolve complex issues, ensuring a seamless customer experience.
Provide appropriate solutions and alternatives within service timeframes, following up to ensure issue resolution and customer satisfaction.
Meet and maintain productivity and service quality standards, ensuring efficiency in handling customer interactions.
Perform other duties as assigned.
Maintain regular and reliable attendance.
Comply with all policies and standards.
Qualifications
Associate Degree or coursework in Business, Communications, or a related field preferred.
1–2 years of experience in customer service, call center, or administrative support required.
Knowledge, Skills and Abilities
Working knowledge of Google Suite, ServiceNow or similar ticketing platform, soft phone software, willingness to learn enterprise‑wide systems such as Oracle or similar.
Strong verbal and written communication skills, ensuring clear and professional interactions.
Ability to handle high call volumes and multitask across different customer service platforms.
Strong problem‑solving skills with the ability to resolve customer concerns efficiently and effectively.
Proficiency in customer service software, CRM systems, and Microsoft Office applications.
Ability to remain calm and professional in high‑stress situations while de‑escalating customer concerns.
Strong attention to detail in data entry, documentation, and customer interactions.
Ability to work independently and as part of a collaborative team in a fast‑paced environment.
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