O'Reilly Auto Parts
Join to apply for the
Parts Specialist
role at
O'Reilly Auto Parts .
Essential Job Functions
Follow and promote all company customer service programs such as Hi‑5, Low Price Guarantee, Rock the Call, Related Selling, and Rock the Lot.
Promptly greet retail/walk‑in customers in a friendly manner and assist them in selecting merchandise.
Assist managers and installer service specialists in serving professional customers as needed.
Complete assigned company training relevant to the position.
Provide excellent service to customers calling the store by answering all calls, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low‑Price Guarantee.
Maintain and secure the cash drawer, accept cash or checks, make accurate change, and process credit card transactions.
Process exchanges and returns for credit in a friendly manner, following company policies.
Address and resolve customer complaints in a friendly manner.
Assist with daily image maker and planogram updates, including freight receival, stocking shelves, fronting and facing, and cleaning.
Perform various daily operational tasks: prepare new, core, and warranty merchandise returns for shipment to the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
Operate brake lathe and other store test equipment after corresponding training and meeting company requirements.
Perform in‑store services for customers (where state and local laws allow), such as installing wipers, testing and charging batteries, testing charging systems, scanning vehicle trouble codes, replacing headlight capsules, etc.
Occasionally drive a delivery vehicle to make deliveries when business needs dictate (must meet the company mandated driving eligibility requirements).
All other duties as assigned.
Required Skills, Education, Knowledge, Experience, and Abilities
Ability to quickly match alphanumeric sequences.
Ability to provide outstanding, friendly, and professional customer service.
Must be able to multitask, handling customers on the phone and in the store at the same time.
Desired Skills
Familiar with automotive parts, cataloging, the Weatherly Index system, and automotive sales or service.
ASE certification.
Fluency in multiple languages; Spanish highly desired.
Total Compensation Package
Competitive wages & paid time off.
Stock purchase plan & 401(k) with employer contributions starting day one.
Medical, dental, & vision insurance with optional flexible spending account (FSA).
Team member health/wellbeing programs.
Tuition educational assistance programs.
Opportunities for career growth.
O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to rar@oreillyauto.com or call (800) 471‑7431 and provide your requested accommodation and position details.
Seniority level
Entry level
Employment type
Full‑time
Job function
Sales and business development
Retail
#J-18808-Ljbffr
Parts Specialist
role at
O'Reilly Auto Parts .
Essential Job Functions
Follow and promote all company customer service programs such as Hi‑5, Low Price Guarantee, Rock the Call, Related Selling, and Rock the Lot.
Promptly greet retail/walk‑in customers in a friendly manner and assist them in selecting merchandise.
Assist managers and installer service specialists in serving professional customers as needed.
Complete assigned company training relevant to the position.
Provide excellent service to customers calling the store by answering all calls, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low‑Price Guarantee.
Maintain and secure the cash drawer, accept cash or checks, make accurate change, and process credit card transactions.
Process exchanges and returns for credit in a friendly manner, following company policies.
Address and resolve customer complaints in a friendly manner.
Assist with daily image maker and planogram updates, including freight receival, stocking shelves, fronting and facing, and cleaning.
Perform various daily operational tasks: prepare new, core, and warranty merchandise returns for shipment to the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
Operate brake lathe and other store test equipment after corresponding training and meeting company requirements.
Perform in‑store services for customers (where state and local laws allow), such as installing wipers, testing and charging batteries, testing charging systems, scanning vehicle trouble codes, replacing headlight capsules, etc.
Occasionally drive a delivery vehicle to make deliveries when business needs dictate (must meet the company mandated driving eligibility requirements).
All other duties as assigned.
Required Skills, Education, Knowledge, Experience, and Abilities
Ability to quickly match alphanumeric sequences.
Ability to provide outstanding, friendly, and professional customer service.
Must be able to multitask, handling customers on the phone and in the store at the same time.
Desired Skills
Familiar with automotive parts, cataloging, the Weatherly Index system, and automotive sales or service.
ASE certification.
Fluency in multiple languages; Spanish highly desired.
Total Compensation Package
Competitive wages & paid time off.
Stock purchase plan & 401(k) with employer contributions starting day one.
Medical, dental, & vision insurance with optional flexible spending account (FSA).
Team member health/wellbeing programs.
Tuition educational assistance programs.
Opportunities for career growth.
O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to rar@oreillyauto.com or call (800) 471‑7431 and provide your requested accommodation and position details.
Seniority level
Entry level
Employment type
Full‑time
Job function
Sales and business development
Retail
#J-18808-Ljbffr