DSV Air & Sea Inc.
Position
Job Posting Title: Customer Service Agent, CSR - 104633
Time Type: Full Time
Location: USA - Fontana, Slover Ave
Division: Solutions
Summary The CSR is responsible for building rapport and trust with Clients by delivering exceptional service to them consistently. Client Service Representatives are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple Customers. CSRs are also responsible for accurate and timely order processing to support the efficient operation of the site. Associates are expected to meet company objectives in the areas of performance, safety, and quality and comply with all corporate and site‑specific policies.
Essential Duties and Responsibilities Customer Service
Process and input all customer orders.
Run and print shipments from WMS.
Run stock reports to check product availability.
Generate all related paperwork and necessary information required for customer work orders.
Check all orders for special requests.
Expedite any order as necessary, trace orders as required, and notify customers of any activity concerning their merchandise.
Follow up with other departments to ensure service standards are being met.
Assure proper invoicing of accounts by verifying customers as required.
Handle returned merchandise efficiently and assure proper credit is given to the customer.
Customer Interfacing Activities
Maintain good working relationships with customers by responding to all inquiries and complaints concerning work‑orders, invoicing, shipments, inventory management, and any signs of customer dissatisfaction.
Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
Documentation
Ensure the accuracy of all receiving and shipping documents.
Gather and maintain all data and records relative to shipping and receiving activities.
Assure that receiving counts match packing lists and purchase orders and that shipping counts match picking documents.
Other Duties
Prepare any reports concerning customer service as required by supervisors.
Assist in resolving any discrepancies.
Data Entry
Operate the computer terminal proficiently.
Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., accurately and timely.
Clerical
Oversee all paperwork associated with orders and maintain the corresponding files.
Answer phone calls and operate various types of office machines necessary to perform duties.
Greet customers and visitors to the office.
Effectively correspond with customers as required.
Communication
Answer incoming telephone calls in a cheerful, courteous, and timely manner.
Promptly route each call to the proper party, taking messages when necessary.
Assist callers with general information and inquiries.
Direct visitors to the appropriate department.
Assist drivers at check‑in window throughout the day.
Other Duties (Site Specific)
CSR's may be expected to cross‑train in other administrative staff functions to support the site and contribute to associate development.
Work overtime as dictated by business whether mandatory or voluntary.
Qualifications
Must have a high school diploma or GED.
1 year experience in Customer Service‑related capacity.
Must be able to work in unregulated temperatures within the warehouse during warmer and colder months that can range from mild to moderate.
Computer Skills
Intermediate computer skills.
Proficient with MS Office Applications.
WMS functions.
Language Skills
English (reading, writing, verbal).
Business writing proficiency.
Mathematical Skills
Intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products.
Other Skills
Strong attention to detail, accuracy, and ability to accomplish job tasks in a timely manner.
Ability to perform duties with minimal supervision or guidance.
Ability to multi‑task.
Effective communication skills.
Must be able to adapt to change and thrive in a stimulating, fast‑paced work environment.
Preferred Qualifications
1‑3 years warehouse/logistics support experience.
2‑3 years’ experience in Customer Service‑related capacity.
Physical Demands
Occasionally handling/fingering, sitting.
Frequently bending.
Constantly walking and standing, ability to lift/carry and push/pull 21‑50 pounds, reach above shoulder, reach outward, squat, or kneel.
Work Environment Rare exposure to fumes or airborne particles, toxic or caustic chemicals. Noise level is usually low to moderate.
Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Compensation and Benefits Expected base pay: $22.00‑$29.16 per hour. Actual base compensation will be determined based on job‑related knowledge, skills, experience, geographic location, and other objective business considerations.
Equal Employment Opportunity Statement DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources athr@us.dsv.com. If you are interested in learning the status of your application, you will be contacted directly by the appropriate human resources contact person if selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
Company Overview DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. We add value to our customers' entire supply chain by transporting, storing, packaging, re‑packaging, processing and clearing all types of goods. We operate in over 80 countries.
Additional Information Nearest Major Market: Fontana Nearest Secondary Market: Los Angeles
Contact For fraud alert or recruitment questions: HR@us.dsv.com
#J-18808-Ljbffr
Summary The CSR is responsible for building rapport and trust with Clients by delivering exceptional service to them consistently. Client Service Representatives are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple Customers. CSRs are also responsible for accurate and timely order processing to support the efficient operation of the site. Associates are expected to meet company objectives in the areas of performance, safety, and quality and comply with all corporate and site‑specific policies.
Essential Duties and Responsibilities Customer Service
Process and input all customer orders.
Run and print shipments from WMS.
Run stock reports to check product availability.
Generate all related paperwork and necessary information required for customer work orders.
Check all orders for special requests.
Expedite any order as necessary, trace orders as required, and notify customers of any activity concerning their merchandise.
Follow up with other departments to ensure service standards are being met.
Assure proper invoicing of accounts by verifying customers as required.
Handle returned merchandise efficiently and assure proper credit is given to the customer.
Customer Interfacing Activities
Maintain good working relationships with customers by responding to all inquiries and complaints concerning work‑orders, invoicing, shipments, inventory management, and any signs of customer dissatisfaction.
Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
Documentation
Ensure the accuracy of all receiving and shipping documents.
Gather and maintain all data and records relative to shipping and receiving activities.
Assure that receiving counts match packing lists and purchase orders and that shipping counts match picking documents.
Other Duties
Prepare any reports concerning customer service as required by supervisors.
Assist in resolving any discrepancies.
Data Entry
Operate the computer terminal proficiently.
Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., accurately and timely.
Clerical
Oversee all paperwork associated with orders and maintain the corresponding files.
Answer phone calls and operate various types of office machines necessary to perform duties.
Greet customers and visitors to the office.
Effectively correspond with customers as required.
Communication
Answer incoming telephone calls in a cheerful, courteous, and timely manner.
Promptly route each call to the proper party, taking messages when necessary.
Assist callers with general information and inquiries.
Direct visitors to the appropriate department.
Assist drivers at check‑in window throughout the day.
Other Duties (Site Specific)
CSR's may be expected to cross‑train in other administrative staff functions to support the site and contribute to associate development.
Work overtime as dictated by business whether mandatory or voluntary.
Qualifications
Must have a high school diploma or GED.
1 year experience in Customer Service‑related capacity.
Must be able to work in unregulated temperatures within the warehouse during warmer and colder months that can range from mild to moderate.
Computer Skills
Intermediate computer skills.
Proficient with MS Office Applications.
WMS functions.
Language Skills
English (reading, writing, verbal).
Business writing proficiency.
Mathematical Skills
Intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products.
Other Skills
Strong attention to detail, accuracy, and ability to accomplish job tasks in a timely manner.
Ability to perform duties with minimal supervision or guidance.
Ability to multi‑task.
Effective communication skills.
Must be able to adapt to change and thrive in a stimulating, fast‑paced work environment.
Preferred Qualifications
1‑3 years warehouse/logistics support experience.
2‑3 years’ experience in Customer Service‑related capacity.
Physical Demands
Occasionally handling/fingering, sitting.
Frequently bending.
Constantly walking and standing, ability to lift/carry and push/pull 21‑50 pounds, reach above shoulder, reach outward, squat, or kneel.
Work Environment Rare exposure to fumes or airborne particles, toxic or caustic chemicals. Noise level is usually low to moderate.
Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Compensation and Benefits Expected base pay: $22.00‑$29.16 per hour. Actual base compensation will be determined based on job‑related knowledge, skills, experience, geographic location, and other objective business considerations.
Equal Employment Opportunity Statement DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources athr@us.dsv.com. If you are interested in learning the status of your application, you will be contacted directly by the appropriate human resources contact person if selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
Company Overview DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. We add value to our customers' entire supply chain by transporting, storing, packaging, re‑packaging, processing and clearing all types of goods. We operate in over 80 countries.
Additional Information Nearest Major Market: Fontana Nearest Secondary Market: Los Angeles
Contact For fraud alert or recruitment questions: HR@us.dsv.com
#J-18808-Ljbffr