Grand Hyatt
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Area Reservations Agent
role at
Grand Hyatt
Be among the first 25 applicants
Organization Grand Hyatt Scottsdale Resort
Summary Connect to the heart of the West and embrace the captivating optimism of the Sonoran Desert at Grand Hyatt Scottsdale Resort. The richly appointed property and sophisticated architectural designs inspired by Frank Lloyd Wright, reflect the romance of the American Southwest. Our magnificently designed property and artistic architectural features amplify dramatic mountain views, inspire connections to water, and reveal enticing botanical interactions. Captivating amenities and six elevated dining experiences, led by celebrity chef Richard Blais, echo the region's variety and rich heritage–beckoning travelers to deeply connect with the illuminating essence of our surroundings.
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues have been at the heart of our business and helped Hyatt become one of the world's best and fastest‑growing hospitality brands. As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.
Benefits & Perks
Opportunities to work around the world with Hyatt Hotels and Resorts
Discounted & Complimentary Hotel Room Nights
Enjoy free employee meals in our employee dining hall
Free covered parking
Medical Dental and Vision Insurance (Full-time colleagues)
Retirement savings plan
Excellent training and professional development
Tuition/Wellness reimbursement, up to $1,000 a year!
Employee Stock Purchase plan
Discounts at various retailers – Apple, AT&T, Verizon, Headspace and many more
Roles and Responsibilities The Area Reservation Agent is responsible for managing reservation duties, including handling guest room reservation requests for the hotel, third party bookings, reporting, providing guests with detailed information about hotel facilities, and answering questions related to the property and local area. This role involves blocking rooms, entering group rooming lists, processing prepayments, billing no‑show reservations, processing third party commissions, and performing other assigned tasks. Additionally, the Area Reservation Agent will answer all incoming calls. This position provides support for both Grand Hyatt Scottsdale Resort and Royal Palms Resort & Spa.
Deliver exceptional customer service in a dynamic, fast‑paced environment by quickly adapting to guest and resort needs.
Provide personalized support to high‑profile resort guests throughout reservations, billing, and booking processes to ensure an outstanding experience.
Manage third‑party bookings (OTAs) with precision, maintaining strong attention to detail and fostering positive relationships with online partners.
Qualifications
Great communication skills
Opera experience preferred
Computer experience required
Hotel/resort reservation or front desk experience is preferred
Ability to sit continuously to perform essential job functions
Familiarity with the surrounding area is a plus
Must be able to work a normal workday Monday‑Friday
Our Values Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing
About The Hiring Process We are excited that you have chosen to express interest in joining Hyatt Hotels and Resorts. We will be sure to take a look at your application and get back to you within a week of your submission. Thank you for your patience while we do so.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Proof of eligibility to work in the United States is required, as well as a completed background check.
Seniority Level Entry level
Employment type Full-time
Job function Other
Industries Hospitality
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Area Reservations Agent
role at
Grand Hyatt
Be among the first 25 applicants
Organization Grand Hyatt Scottsdale Resort
Summary Connect to the heart of the West and embrace the captivating optimism of the Sonoran Desert at Grand Hyatt Scottsdale Resort. The richly appointed property and sophisticated architectural designs inspired by Frank Lloyd Wright, reflect the romance of the American Southwest. Our magnificently designed property and artistic architectural features amplify dramatic mountain views, inspire connections to water, and reveal enticing botanical interactions. Captivating amenities and six elevated dining experiences, led by celebrity chef Richard Blais, echo the region's variety and rich heritage–beckoning travelers to deeply connect with the illuminating essence of our surroundings.
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues have been at the heart of our business and helped Hyatt become one of the world's best and fastest‑growing hospitality brands. As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.
Benefits & Perks
Opportunities to work around the world with Hyatt Hotels and Resorts
Discounted & Complimentary Hotel Room Nights
Enjoy free employee meals in our employee dining hall
Free covered parking
Medical Dental and Vision Insurance (Full-time colleagues)
Retirement savings plan
Excellent training and professional development
Tuition/Wellness reimbursement, up to $1,000 a year!
Employee Stock Purchase plan
Discounts at various retailers – Apple, AT&T, Verizon, Headspace and many more
Roles and Responsibilities The Area Reservation Agent is responsible for managing reservation duties, including handling guest room reservation requests for the hotel, third party bookings, reporting, providing guests with detailed information about hotel facilities, and answering questions related to the property and local area. This role involves blocking rooms, entering group rooming lists, processing prepayments, billing no‑show reservations, processing third party commissions, and performing other assigned tasks. Additionally, the Area Reservation Agent will answer all incoming calls. This position provides support for both Grand Hyatt Scottsdale Resort and Royal Palms Resort & Spa.
Deliver exceptional customer service in a dynamic, fast‑paced environment by quickly adapting to guest and resort needs.
Provide personalized support to high‑profile resort guests throughout reservations, billing, and booking processes to ensure an outstanding experience.
Manage third‑party bookings (OTAs) with precision, maintaining strong attention to detail and fostering positive relationships with online partners.
Qualifications
Great communication skills
Opera experience preferred
Computer experience required
Hotel/resort reservation or front desk experience is preferred
Ability to sit continuously to perform essential job functions
Familiarity with the surrounding area is a plus
Must be able to work a normal workday Monday‑Friday
Our Values Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing
About The Hiring Process We are excited that you have chosen to express interest in joining Hyatt Hotels and Resorts. We will be sure to take a look at your application and get back to you within a week of your submission. Thank you for your patience while we do so.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Proof of eligibility to work in the United States is required, as well as a completed background check.
Seniority Level Entry level
Employment type Full-time
Job function Other
Industries Hospitality
#J-18808-Ljbffr