Quipt Home Medical
Join to apply for the
Customer Service Representative
role at
Quipt Home Medical .
Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us.
Position:
Customer Service Representative
Position Reports To:
Branch Manager/CSR Director
Overview As a Customer Service Representative, you are a direct point of contact for any patient, caregiver, referral source, or commercial account that contacts us either in person, over the telephone or via the internet, to provide equipment and/or services. All CSRs are able to interact with customers to provide information in response to inquiries about products or services and to handle and resolve any complaints. A CSR is to receive, qualify, and process, according to procedure, all customer orders in a timely, efficient, accurate, and courteous manner. A CSR is often involved in investigating and responding to customer inquiries regarding shipments, products, deliveries and complaints.
Essential Responsibilities
Have a comprehensive understanding of all products we carry
Companywide Policies, Procedures, Standards, Specifications, Guidelines and Training Programs
Basic Brightree Functions
Proper Intake Procedures
Insurance Verification and Eligibility
CMN Requirements and Prior Authorizations
Documentation Requirements of the Equipment
Patient’s Financial Responsibilities (Deductible, Co-Insurance, Co-Pay, ABN/Upgrade)
Difference Between Verbal, Written and WOPD orders
Complaint Resolution Procedures
Answer the telephone using the company’s professional greeting and take complete, accurate and detailed messages; transfer callers as appropriate
Greet visitors and direct them to the appropriate personnel
Distribute mail daily and monitor the fax machine for incoming transmissions; distribute correspondence to appropriate personnel or mailbox
Qualify orders by identifying the customer’s diagnosis and insurance coverage and ensure verification of necessary insurance reimbursement information to process third party billing when appropriate; inform customers of financial responsibility
Input customer orders or changes into the computer system; process work orders and necessary paperwork
Arrange for delivery/pickup times with patient and/or caregivers; convey orders to Clinical Specialists and/or delivery personnel
Handle customer complaints courteously using appropriate techniques and follow-up logs
Audit, confirm and file all deliveries, pickups or exchange paperwork daily; review edit reports for accuracy
Track active rentals, automatic reorders, and concentrator maintenance; process in a timely manner per policy
Obtain appropriate prior authorization number and time frame from the appropriate third party payer; log information into database
Obtain verbal and written orders from physicians, discharge planners and other healthcare professionals as needed
Ensure all assigned procedures (billing, posting, insurance, denials, inquiries, orders, and paperwork) are processed accurately and timely
Maintain current patient files and information at all times
Participate in company training programs
Demonstrate excellent oral and written communication skills with referrals, handling complaints and qualifying orders
Timely filing of all necessary paperwork into patient charts
Assist in working various computer reports for quality assurance
Instruct customers or caregivers in the proper and safe use of all equipment delivered in the store; provide PIC sheets or other instructional material; obtain required signatures and provide customers with copies of signed Delivery and Customer Information Checklists
Strict adherence to all company policies and procedures
Work scheduled hours, with staggered shifts as needed
Perform duties at other company locations when required
May perform other duties as assigned by supervisor
Continually strive to develop knowledge and skills in all areas of the job
Requirements Position Qualifications
High School Diploma or equivalent
Previous experience in a clerical or customer service environment
Knowledge of Microsoft Office (Word, Excel) etc.
Proficient general office skills (typing, computer, fax, filing, multiple phone lines)
Neat personal appearance with pleasing manner and interpersonal skills
Strong communication skills with capacity to make independent decisions
Medicare/Medicaid and insurance billing, bookkeeping or medical office experience preferred
Continuing Education As designated by management to include company in-services and off-site training programs as appropriate to industry and position.
FLSA Status Non-Exempt
Licenses, etc. None
#J-18808-Ljbffr
Customer Service Representative
role at
Quipt Home Medical .
Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us.
Position:
Customer Service Representative
Position Reports To:
Branch Manager/CSR Director
Overview As a Customer Service Representative, you are a direct point of contact for any patient, caregiver, referral source, or commercial account that contacts us either in person, over the telephone or via the internet, to provide equipment and/or services. All CSRs are able to interact with customers to provide information in response to inquiries about products or services and to handle and resolve any complaints. A CSR is to receive, qualify, and process, according to procedure, all customer orders in a timely, efficient, accurate, and courteous manner. A CSR is often involved in investigating and responding to customer inquiries regarding shipments, products, deliveries and complaints.
Essential Responsibilities
Have a comprehensive understanding of all products we carry
Companywide Policies, Procedures, Standards, Specifications, Guidelines and Training Programs
Basic Brightree Functions
Proper Intake Procedures
Insurance Verification and Eligibility
CMN Requirements and Prior Authorizations
Documentation Requirements of the Equipment
Patient’s Financial Responsibilities (Deductible, Co-Insurance, Co-Pay, ABN/Upgrade)
Difference Between Verbal, Written and WOPD orders
Complaint Resolution Procedures
Answer the telephone using the company’s professional greeting and take complete, accurate and detailed messages; transfer callers as appropriate
Greet visitors and direct them to the appropriate personnel
Distribute mail daily and monitor the fax machine for incoming transmissions; distribute correspondence to appropriate personnel or mailbox
Qualify orders by identifying the customer’s diagnosis and insurance coverage and ensure verification of necessary insurance reimbursement information to process third party billing when appropriate; inform customers of financial responsibility
Input customer orders or changes into the computer system; process work orders and necessary paperwork
Arrange for delivery/pickup times with patient and/or caregivers; convey orders to Clinical Specialists and/or delivery personnel
Handle customer complaints courteously using appropriate techniques and follow-up logs
Audit, confirm and file all deliveries, pickups or exchange paperwork daily; review edit reports for accuracy
Track active rentals, automatic reorders, and concentrator maintenance; process in a timely manner per policy
Obtain appropriate prior authorization number and time frame from the appropriate third party payer; log information into database
Obtain verbal and written orders from physicians, discharge planners and other healthcare professionals as needed
Ensure all assigned procedures (billing, posting, insurance, denials, inquiries, orders, and paperwork) are processed accurately and timely
Maintain current patient files and information at all times
Participate in company training programs
Demonstrate excellent oral and written communication skills with referrals, handling complaints and qualifying orders
Timely filing of all necessary paperwork into patient charts
Assist in working various computer reports for quality assurance
Instruct customers or caregivers in the proper and safe use of all equipment delivered in the store; provide PIC sheets or other instructional material; obtain required signatures and provide customers with copies of signed Delivery and Customer Information Checklists
Strict adherence to all company policies and procedures
Work scheduled hours, with staggered shifts as needed
Perform duties at other company locations when required
May perform other duties as assigned by supervisor
Continually strive to develop knowledge and skills in all areas of the job
Requirements Position Qualifications
High School Diploma or equivalent
Previous experience in a clerical or customer service environment
Knowledge of Microsoft Office (Word, Excel) etc.
Proficient general office skills (typing, computer, fax, filing, multiple phone lines)
Neat personal appearance with pleasing manner and interpersonal skills
Strong communication skills with capacity to make independent decisions
Medicare/Medicaid and insurance billing, bookkeeping or medical office experience preferred
Continuing Education As designated by management to include company in-services and off-site training programs as appropriate to industry and position.
FLSA Status Non-Exempt
Licenses, etc. None
#J-18808-Ljbffr