Henry Ford Health
Optical Service Rep - Full time - Clinton Township
Henry Ford Health, Lansing, Michigan, United States
Optical Service Rep – Full Time – Clinton Township
Join to apply for the
Optical Service Rep – Full Time – Clinton Township
role at
Henry Ford Health .
1 day ago. Be among the first 25 applicants.
General Summary Greets and directs patients in a friendly, professional and efficient manner.
Investigates and resolves patient inquiries concerning merchandise, service, and billing in person or over the phone.
Completes and records sales transactions accurately in the HFO Point of Sale (POS) system.
Works closely with all HFO departments to coordinate patients’ services.
Principal Duties And Responsibilities
Effectively maintains multiple phone lines while utilizing proper telephone etiquette. Turns information inquiries into scheduled appointments.
Accurately and efficiently schedules appointments, completes and maintains patient electronic medical records, and consistently maintains the cash drawer and sales ledger.
Explains Ocular Corneal Tomography to all patients over the age of 18.
Performs entry into HFO’s point of sale system.
Performs prescription entry for eyeglasses and contact lenses and follows medical triage guidelines for emergency cases.
Communicates prescription information with pharmacies, places orders, and ships directly to patient homes or businesses.
Interprets doctor’s prescriptions and answers customer questions, suggesting products and enhancements to address specific prescription questions.
Answers basic and complex customer questions or concerns, demonstrating an understanding of available products and services.
Demonstrates a desire to create value for customers and exceed expectations.
Handles multiple customers effectively with tact and a sense of urgency, redirecting customers to appropriate sources if necessary.
Trained on Web Denis and is Medicare/Medicaid certified to speak with agents.
Works closely with all departments to coordinate services.
Knowledge, Skills And Abilities Required
High School Diploma or GED required.
Basic math skills required.
Previous retail, hospitality, or customer service experience required; previous optical experience preferred.
Demonstrated effective organization skills, prioritization of multiple tasks and daily activities.
Completion of all training courses as directed by Henry Ford OptimEyes required.
Must practice the customer skills as provided through ongoing training and in-services.
Working Conditions
Works in a retail optical environment.
Must attend monthly staff meetings before hours to promote and build effective teams committed to corporate goals.
Requires evening and weekend hours.
Must be able to walk, stand, and bend for extended periods of time.
Additional Information
Organization: Community Care Services
Department: Henry Ford OptimEyes Clinton
Shift: Rotating
Union Code: Not Applicable
#J-18808-Ljbffr
Optical Service Rep – Full Time – Clinton Township
role at
Henry Ford Health .
1 day ago. Be among the first 25 applicants.
General Summary Greets and directs patients in a friendly, professional and efficient manner.
Investigates and resolves patient inquiries concerning merchandise, service, and billing in person or over the phone.
Completes and records sales transactions accurately in the HFO Point of Sale (POS) system.
Works closely with all HFO departments to coordinate patients’ services.
Principal Duties And Responsibilities
Effectively maintains multiple phone lines while utilizing proper telephone etiquette. Turns information inquiries into scheduled appointments.
Accurately and efficiently schedules appointments, completes and maintains patient electronic medical records, and consistently maintains the cash drawer and sales ledger.
Explains Ocular Corneal Tomography to all patients over the age of 18.
Performs entry into HFO’s point of sale system.
Performs prescription entry for eyeglasses and contact lenses and follows medical triage guidelines for emergency cases.
Communicates prescription information with pharmacies, places orders, and ships directly to patient homes or businesses.
Interprets doctor’s prescriptions and answers customer questions, suggesting products and enhancements to address specific prescription questions.
Answers basic and complex customer questions or concerns, demonstrating an understanding of available products and services.
Demonstrates a desire to create value for customers and exceed expectations.
Handles multiple customers effectively with tact and a sense of urgency, redirecting customers to appropriate sources if necessary.
Trained on Web Denis and is Medicare/Medicaid certified to speak with agents.
Works closely with all departments to coordinate services.
Knowledge, Skills And Abilities Required
High School Diploma or GED required.
Basic math skills required.
Previous retail, hospitality, or customer service experience required; previous optical experience preferred.
Demonstrated effective organization skills, prioritization of multiple tasks and daily activities.
Completion of all training courses as directed by Henry Ford OptimEyes required.
Must practice the customer skills as provided through ongoing training and in-services.
Working Conditions
Works in a retail optical environment.
Must attend monthly staff meetings before hours to promote and build effective teams committed to corporate goals.
Requires evening and weekend hours.
Must be able to walk, stand, and bend for extended periods of time.
Additional Information
Organization: Community Care Services
Department: Henry Ford OptimEyes Clinton
Shift: Rotating
Union Code: Not Applicable
#J-18808-Ljbffr