Global Industrial Corp
Specialist Customer Success
Global Industrial Corp, Milwaukee, Wisconsin, United States, 53244
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Specialist Customer Success
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Global Industrial Corp
3 days ago Be among the first 25 applicants
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Global Industrial Corporate Overview For over 70 years, Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America.
Key Responsibilities This Position Supports The Customer Experience Our ACE strategy places the customer at the center of our focus. As customers need products and materials to run their business, they require customer support to meet and exceed expectations. This position is aligned to a specialized sales unit and will support customers within that unit for enhanced service and support.
Attend all assigned sales unit team meetings to understand the needs and initiatives of the sales unit.
Provide customer support to include any of the following requests based on support assignment: Provide AM administrative functions such as account lookups, communications, special customer requests, quotes, orders, POs.
Prepare and share reports from PowerBI or PCS.
Resolve all customer issues as assigned by a sales rep, manager, or director.
Assist with bids, eproc requests, and GPO onboarding.
Work through vendor requests and issues while preparing paperwork for any approvals.
Create and document process flows to improve process while gaining alignment from managers.
Provide support to customers to resolve sales-related issues in a timely manner.
Work with internal teams to solve for customer needs and/or issues.
Expedite and follow through on rush requests from customers.
Work directly with customers to ensure a high level of customer support.
Assist with Business Review preparation.
Work in a team environment to support the customer experience.
Competencies and Skills
4+ years of proven sales support.
College degree or internal Global Industrial experience preferred.
Must be able to work in office.
For full info follow application link: ipc.us/t/47FAE172999A4073
EEO Statement Global Industrial, a Systemax Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
APPLICATION INSTRUCTIONS: Apply Online ipc.us/t/47FAE172999A4073
Job Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Other
Industries: Mining
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Specialist Customer Success
role at
Global Industrial Corp
3 days ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
Global Industrial Corporate Overview For over 70 years, Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America.
Key Responsibilities This Position Supports The Customer Experience Our ACE strategy places the customer at the center of our focus. As customers need products and materials to run their business, they require customer support to meet and exceed expectations. This position is aligned to a specialized sales unit and will support customers within that unit for enhanced service and support.
Attend all assigned sales unit team meetings to understand the needs and initiatives of the sales unit.
Provide customer support to include any of the following requests based on support assignment: Provide AM administrative functions such as account lookups, communications, special customer requests, quotes, orders, POs.
Prepare and share reports from PowerBI or PCS.
Resolve all customer issues as assigned by a sales rep, manager, or director.
Assist with bids, eproc requests, and GPO onboarding.
Work through vendor requests and issues while preparing paperwork for any approvals.
Create and document process flows to improve process while gaining alignment from managers.
Provide support to customers to resolve sales-related issues in a timely manner.
Work with internal teams to solve for customer needs and/or issues.
Expedite and follow through on rush requests from customers.
Work directly with customers to ensure a high level of customer support.
Assist with Business Review preparation.
Work in a team environment to support the customer experience.
Competencies and Skills
4+ years of proven sales support.
College degree or internal Global Industrial experience preferred.
Must be able to work in office.
For full info follow application link: ipc.us/t/47FAE172999A4073
EEO Statement Global Industrial, a Systemax Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
APPLICATION INSTRUCTIONS: Apply Online ipc.us/t/47FAE172999A4073
Job Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Other
Industries: Mining
#J-18808-Ljbffr