Daikin Comfort
Customer Service Representative/ Inside Sales Representative, Level 1
Daikin Comfort, San Marcos, Texas, us, 78667
Customer Service Representative/Inside Sales Representative, Level 1
Daikin Comfort Technologies Distribution, Inc. is seeking a professional, skilled individual for our HVAC CSR/Inside Sales position for our branch operations group located at our San Marcos, TX branch. The CSR sells the organization’s products and services to prospective and established customers via face‑to‑face, phone, email, or fax. The CSR handles customers’ needs by identifying what they need, answering questions, creating solutions, and ensuring a smooth and quick sales process. The CSR must be knowledgeable of the organization’s policies, procedures, practices, products, and services and collaborate with the Regional or Branch Manager to help drive territory coverage and maintain positive dealer relationships.
Why Work With Us
Benefits are effective on day one for all full‑time direct hires.
Training programs available to guide team members and develop new skills.
Growth opportunities for career advancement.
Part of a global company backed by Daikin Industries, Ltd.
Responsibilities
Help the Division deliver on its sales, including new business by maintaining accounts through active communication of new product launches, services, supplies, and sales via outbound calls.
Provide excellent customer service via face‑to‑face, phone calls, and e‑mails.
Execute all aspects of the sales function—including order processing, purchase orders, payment processing, quotes, and delivery dates—ensuring accuracy of information.
Recommend alternate products based on cost, availability or specifications as needed.
Obtain and monitor scheduled shipment dates, coordinating with manufacturing, sales, distribution, and vendors regarding shipments.
Generate new and repeat sales by providing product and technical information in a timely manner.
Educate customers about product terminology, features, and benefits to improve sales and satisfaction.
Provide accurate information regarding availability of in‑stock items.
Assist customers with warranties and returns.
Collaborate with the Branch Manager to resolve issues and ensure customer satisfaction, coordinating with appropriate departments.
Periodically reach out to customers to determine satisfaction with the organization, products and services.
Maintain records and prepare reports on sales activities.
Expand knowledge of HVAC products and keep current with industry trends.
Work positively with all levels of management and peers to ensure effective team service delivery.
Understand and follow work instructions, operating procedures, and company policies.
Participate in additional projects or activities to support ongoing business needs.
Nature & Scope
Works within well‑defined instructions.
Uses established procedures and works under supervision.
Work is closely supervised.
Knowledge & Skills
Knowledge of HVAC equipment/products preferred.
General Microsoft Office skills (Outlook, Excel, Word) and database application knowledge.
Effective, high‑quality customer service / relationship management skills via walk‑ins, phone, and email.
Positive, professional attitude; can diffuse difficult customer situations.
Good phone and e‑mail etiquette.
Ability to handle high‑volume customer traffic.
Effective verbal skills explaining technical information clearly.
Written communication skills—effective, timely e‑mail and order entry.
Organizational and time‑management skills, prioritization and multitasking.
High level of attention to detail and accuracy.
Ability to establish positive relationships with internal and external customers and employees.
Strong judgment, work ethics, and integrity.
Ability to understand and follow procedures, work instructions, and company policies.
Experience
1–3 years of progressive sales experience.
Education
High School diploma or GED; some college preferred.
Physical Requirements / Work Environment
Must be able to perform essential responsibilities with or without reasonable accommodations.
Additional Information
Seniority level: Entry level.
Employment type: Full‑time.
Job function: Other.
Industry: Industrial Machinery Manufacturing.
Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer‑sponsored work authorization now or in the future for employment in the United States.
The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin, citizenship, military service, veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition, genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.
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Daikin Comfort Technologies Distribution, Inc. is seeking a professional, skilled individual for our HVAC CSR/Inside Sales position for our branch operations group located at our San Marcos, TX branch. The CSR sells the organization’s products and services to prospective and established customers via face‑to‑face, phone, email, or fax. The CSR handles customers’ needs by identifying what they need, answering questions, creating solutions, and ensuring a smooth and quick sales process. The CSR must be knowledgeable of the organization’s policies, procedures, practices, products, and services and collaborate with the Regional or Branch Manager to help drive territory coverage and maintain positive dealer relationships.
Why Work With Us
Benefits are effective on day one for all full‑time direct hires.
Training programs available to guide team members and develop new skills.
Growth opportunities for career advancement.
Part of a global company backed by Daikin Industries, Ltd.
Responsibilities
Help the Division deliver on its sales, including new business by maintaining accounts through active communication of new product launches, services, supplies, and sales via outbound calls.
Provide excellent customer service via face‑to‑face, phone calls, and e‑mails.
Execute all aspects of the sales function—including order processing, purchase orders, payment processing, quotes, and delivery dates—ensuring accuracy of information.
Recommend alternate products based on cost, availability or specifications as needed.
Obtain and monitor scheduled shipment dates, coordinating with manufacturing, sales, distribution, and vendors regarding shipments.
Generate new and repeat sales by providing product and technical information in a timely manner.
Educate customers about product terminology, features, and benefits to improve sales and satisfaction.
Provide accurate information regarding availability of in‑stock items.
Assist customers with warranties and returns.
Collaborate with the Branch Manager to resolve issues and ensure customer satisfaction, coordinating with appropriate departments.
Periodically reach out to customers to determine satisfaction with the organization, products and services.
Maintain records and prepare reports on sales activities.
Expand knowledge of HVAC products and keep current with industry trends.
Work positively with all levels of management and peers to ensure effective team service delivery.
Understand and follow work instructions, operating procedures, and company policies.
Participate in additional projects or activities to support ongoing business needs.
Nature & Scope
Works within well‑defined instructions.
Uses established procedures and works under supervision.
Work is closely supervised.
Knowledge & Skills
Knowledge of HVAC equipment/products preferred.
General Microsoft Office skills (Outlook, Excel, Word) and database application knowledge.
Effective, high‑quality customer service / relationship management skills via walk‑ins, phone, and email.
Positive, professional attitude; can diffuse difficult customer situations.
Good phone and e‑mail etiquette.
Ability to handle high‑volume customer traffic.
Effective verbal skills explaining technical information clearly.
Written communication skills—effective, timely e‑mail and order entry.
Organizational and time‑management skills, prioritization and multitasking.
High level of attention to detail and accuracy.
Ability to establish positive relationships with internal and external customers and employees.
Strong judgment, work ethics, and integrity.
Ability to understand and follow procedures, work instructions, and company policies.
Experience
1–3 years of progressive sales experience.
Education
High School diploma or GED; some college preferred.
Physical Requirements / Work Environment
Must be able to perform essential responsibilities with or without reasonable accommodations.
Additional Information
Seniority level: Entry level.
Employment type: Full‑time.
Job function: Other.
Industry: Industrial Machinery Manufacturing.
Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer‑sponsored work authorization now or in the future for employment in the United States.
The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin, citizenship, military service, veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition, genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.
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