westgate resorts
Company Description
Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park.
Job Description As a Westgate Resorts
Marketing Greeter
(OPC - Off Property Consultant)
you will be the frontline for the Westgate Resorts Marketing Team! Your primary responsibility will be to promote Westgate Resorts throughout Gatlinburg/Pigeon Forge by encouraging vacationers to visit our resorts by offering them extremely low rates on discounted theme park and attraction tickets. You will also be required to book room nights, sell attraction tickets, and provide concierge services for visitors and guests on vacation.
As an
Marketing Greeter
you will:
Persuade potential clients to visit Westgate Resorts by maximizing their savings on Tennessee area theme parks and attractions
Engage with guests/clients to facilitate the auditing process and pre‑qualify candidates for resort tours while being able to pivot them to ticket sales and/or room night bookings if they do not qualify
Provide 5‑Star customer service to guests/clients to increase resort tour sign‑up rates, ticket sales, and resort room bookings while representing Westgate Resorts to its highest standard
Utilize a consultative approach when offering various discounted ticket sales & resort room bookings to optimize guest experiences while simultaneously maximizing personal commissions
Open and close POS ticket sales terminals and balance cash and credit card transactions at the end of each shift
Maintain a professional appearance and work environment at all times with a clean clutter free work station
Stay up to date on ticket prices and special promotions that we offer as incentives to visit Westgate Resorts
Have opportunities to work and travel to off‑site events, pop‑up locations, and conventions with little to no advanced notice, but within an acceptable distance, based on business needs, experience, and/or performance
Additional details regarding commission, expenses, etc., will be discussed upon scheduling these events
To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. Additionally, the person must possess and adhere to the following core company values:
Integrity
Passion
Work Ethic
Qualifications The requirements listed below are representative of the knowledge, skill, and/or ability required.
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
Ability to effectively present information in one‑on‑one and small group situations to customers, clients, and other team members of the organization
Requires a flexible work schedule including mornings, nights, weekends, and holidays
Must be outgoing and assertive
May be required to stand for long periods of time in outdoor and/or indoor environments
Must be able to handle cash and tickets accurately and securely
Enjoy working with tourists
Positive, self motivated, and be able to work in a team environment
Excellent face‑to‑face customer service skills
Will need to be able to overcome objections
Passionate about genuinely helping clients get a better deal and improving their overall vacation experience
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write simple correspondence
Additional Information Why Westgate?
Comprehensive health benefits – medical, dental and vision
Paid Time Off (PTO) – vacation, sick, and personal
Paid Holidays
401K with generous company match
Get access to your pay as you need it with our Daily Pay benefit
Family benefits including pregnancy, and parental leave and adoption assistance
Wellness Programs
Flexible Spending Accounts
Tuition Assistance
Military Leave
Employee Assistance Program (EAP)
Life, Disability, Accident, Critical Illness & Hospital Insurance
Pet Insurance
Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
Advancement & development opportunities
Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.
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Job Description As a Westgate Resorts
Marketing Greeter
(OPC - Off Property Consultant)
you will be the frontline for the Westgate Resorts Marketing Team! Your primary responsibility will be to promote Westgate Resorts throughout Gatlinburg/Pigeon Forge by encouraging vacationers to visit our resorts by offering them extremely low rates on discounted theme park and attraction tickets. You will also be required to book room nights, sell attraction tickets, and provide concierge services for visitors and guests on vacation.
As an
Marketing Greeter
you will:
Persuade potential clients to visit Westgate Resorts by maximizing their savings on Tennessee area theme parks and attractions
Engage with guests/clients to facilitate the auditing process and pre‑qualify candidates for resort tours while being able to pivot them to ticket sales and/or room night bookings if they do not qualify
Provide 5‑Star customer service to guests/clients to increase resort tour sign‑up rates, ticket sales, and resort room bookings while representing Westgate Resorts to its highest standard
Utilize a consultative approach when offering various discounted ticket sales & resort room bookings to optimize guest experiences while simultaneously maximizing personal commissions
Open and close POS ticket sales terminals and balance cash and credit card transactions at the end of each shift
Maintain a professional appearance and work environment at all times with a clean clutter free work station
Stay up to date on ticket prices and special promotions that we offer as incentives to visit Westgate Resorts
Have opportunities to work and travel to off‑site events, pop‑up locations, and conventions with little to no advanced notice, but within an acceptable distance, based on business needs, experience, and/or performance
Additional details regarding commission, expenses, etc., will be discussed upon scheduling these events
To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. Additionally, the person must possess and adhere to the following core company values:
Integrity
Passion
Work Ethic
Qualifications The requirements listed below are representative of the knowledge, skill, and/or ability required.
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
Ability to effectively present information in one‑on‑one and small group situations to customers, clients, and other team members of the organization
Requires a flexible work schedule including mornings, nights, weekends, and holidays
Must be outgoing and assertive
May be required to stand for long periods of time in outdoor and/or indoor environments
Must be able to handle cash and tickets accurately and securely
Enjoy working with tourists
Positive, self motivated, and be able to work in a team environment
Excellent face‑to‑face customer service skills
Will need to be able to overcome objections
Passionate about genuinely helping clients get a better deal and improving their overall vacation experience
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write simple correspondence
Additional Information Why Westgate?
Comprehensive health benefits – medical, dental and vision
Paid Time Off (PTO) – vacation, sick, and personal
Paid Holidays
401K with generous company match
Get access to your pay as you need it with our Daily Pay benefit
Family benefits including pregnancy, and parental leave and adoption assistance
Wellness Programs
Flexible Spending Accounts
Tuition Assistance
Military Leave
Employee Assistance Program (EAP)
Life, Disability, Accident, Critical Illness & Hospital Insurance
Pet Insurance
Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
Advancement & development opportunities
Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.
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