SunSource
SR. Customer Service Representative - Inside Sales
SunSource, Norway Park, Minnesota, United States
SR. Customer Service Representative - Inside Sales
The Hope Group, a SunSource company, is New England’s leading provider of fluid power and motion control solutions for original equipment manufacturers (OEMs) and MROs. The Hope Group has over 100,000 square feet of warehousing, fabrication, and administration facilities to complement its manufacturing capacity. We are more than a parts distributor. Our customers rely on us to identify and solve the efficiency and productivity challenges they face.
What You’ll Do
Receive and review inquiries and orders to confirm correct identification of parts or units required.
Price orders following established practices from records available or in conjunction with a supervisor.
Refer inquiries to factory for identification and additional information for products or units provided by or produced by the factory.
Assist customers in product selection and application assistance, and make recommendations relative to our products and services.
Enter orders or inquiries into the computer system, providing all pertinent data and information.
Obtain negotiated pricing, delivery or other information from available sources and finalize orders with customers.
Maintain computer pricing as required.
Work with a supervisor on more complex or major order situations to prepare pricing and quotations.
Check customer orders against any quotations made, edit, write, and process them.
Receive and investigate customer inquiries and complaints regarding deliveries, price, credit, or other matters, supply information, initiate action, and resolve within established practices.
Refer policy matters to a supervisor.
Source non‑stock items with suppliers based on negotiated price and delivery and initiate purchase of required items.
Maintain a collection of current vendor catalogs and communicate with vendors to obtain technical or other information.
Educate customers on the products and services that we offer by exposing them to the full depth and breadth of The Hope Group product offering.
Participate in The Hope Group’s Inside Sales Business Development program by calling or contacting pre‑approved target customers to promote account expansion and nurture new opportunities, making weekly calls to an assigned account list and recording results.
Participate in weekly cadence calls to review sales tactics.
Participate in monthly product training cadence calls.
Assist in training customer service representatives on the performance of their duties involving new or unusual situations.
Designated individuals may provide direct support to Aerospace Operations following stringent process and record‑keeping procedures.
Support The Hope Group Business Management System procedures and work instructions by following established processes and supporting continual improvement.
Perform other similar or related duties as required or requested.
We are an Equal Employment Opportunity Employer (M/F/V/D). We participate in E‑Verify.
If you are an individual with a disability and require an accommodation to complete the application process, please contact recruiting@sunsrce.com to request a reasonable accommodation. Only requests for accommodations in the application process will be returned.
PI280413732
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What You’ll Do
Receive and review inquiries and orders to confirm correct identification of parts or units required.
Price orders following established practices from records available or in conjunction with a supervisor.
Refer inquiries to factory for identification and additional information for products or units provided by or produced by the factory.
Assist customers in product selection and application assistance, and make recommendations relative to our products and services.
Enter orders or inquiries into the computer system, providing all pertinent data and information.
Obtain negotiated pricing, delivery or other information from available sources and finalize orders with customers.
Maintain computer pricing as required.
Work with a supervisor on more complex or major order situations to prepare pricing and quotations.
Check customer orders against any quotations made, edit, write, and process them.
Receive and investigate customer inquiries and complaints regarding deliveries, price, credit, or other matters, supply information, initiate action, and resolve within established practices.
Refer policy matters to a supervisor.
Source non‑stock items with suppliers based on negotiated price and delivery and initiate purchase of required items.
Maintain a collection of current vendor catalogs and communicate with vendors to obtain technical or other information.
Educate customers on the products and services that we offer by exposing them to the full depth and breadth of The Hope Group product offering.
Participate in The Hope Group’s Inside Sales Business Development program by calling or contacting pre‑approved target customers to promote account expansion and nurture new opportunities, making weekly calls to an assigned account list and recording results.
Participate in weekly cadence calls to review sales tactics.
Participate in monthly product training cadence calls.
Assist in training customer service representatives on the performance of their duties involving new or unusual situations.
Designated individuals may provide direct support to Aerospace Operations following stringent process and record‑keeping procedures.
Support The Hope Group Business Management System procedures and work instructions by following established processes and supporting continual improvement.
Perform other similar or related duties as required or requested.
We are an Equal Employment Opportunity Employer (M/F/V/D). We participate in E‑Verify.
If you are an individual with a disability and require an accommodation to complete the application process, please contact recruiting@sunsrce.com to request a reasonable accommodation. Only requests for accommodations in the application process will be returned.
PI280413732
#J-18808-Ljbffr