Gainwell Technologies
Collections Specialist - Madison, WI (On-site)
Gainwell Technologies, Madison, Wisconsin, United States
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Collections Specialist - Onsite, WI
role at
Gainwell Technologies .
Summary As a Collections Specialist, you will play a key role in helping clients manage financial operations efficiently and compliantly, handling outbound and inbound communications to resolve outstanding accounts, maintain accurate documentation, and ensure a positive client experience while upholding compliance standards.
Your role in our mission
Conduct outbound and inbound collection calls using automated systems to assess account status and support resolution.
Document all communications and updates accurately to maintain account history and compliance records.
Verify loan or account details, ensuring proper authorization and adherence to client specifications.
Facilitate customer payments through approved systems and assist with repayment arrangements as needed.
Maintain accurate customer data and process updates to ensure timely and correct account information.
What we’re looking for
Minimum 2 years of experience in credit or collections operations.
Familiarity with the Fair Debt Collection Practices Act (FDCPA) and related compliance requirements.
Strong communication and customer service skills.
Proficiency in Microsoft Office applications and business systems software.
Ability to negotiate payment terms while maintaining professionalism and empathy.
What you should expect in this role
100% onsite position at our Madison, WI office at 313 Blettner Blvd.
Full‑time schedule, Monday–Friday (40 hours per week), standard Central Time business hours.
Opportunities for professional growth, ongoing training, and skill development.
A supportive, collaborative work environment focused on quality, compliance, and client satisfaction.
Comprehensive benefits package including health, dental, and vision insurance, 401(k) with company match, and additional voluntary benefits starting on day one.
Paid time off, company‑observed holidays, and vacation eligibility after the standard waiting period.
Compensation The pay range for this position is $29,100.00 - $41,600.00 per year, though the base pay offered may vary depending on geographic region, internal equity, job‑related knowledge, skills, and experience among other factors.
Benefits & Growth All salaried, full‑time candidates are eligible for a generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. Gainwell also offers leadership and technical development academies to help build your skills and capabilities.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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Collections Specialist - Onsite, WI
role at
Gainwell Technologies .
Summary As a Collections Specialist, you will play a key role in helping clients manage financial operations efficiently and compliantly, handling outbound and inbound communications to resolve outstanding accounts, maintain accurate documentation, and ensure a positive client experience while upholding compliance standards.
Your role in our mission
Conduct outbound and inbound collection calls using automated systems to assess account status and support resolution.
Document all communications and updates accurately to maintain account history and compliance records.
Verify loan or account details, ensuring proper authorization and adherence to client specifications.
Facilitate customer payments through approved systems and assist with repayment arrangements as needed.
Maintain accurate customer data and process updates to ensure timely and correct account information.
What we’re looking for
Minimum 2 years of experience in credit or collections operations.
Familiarity with the Fair Debt Collection Practices Act (FDCPA) and related compliance requirements.
Strong communication and customer service skills.
Proficiency in Microsoft Office applications and business systems software.
Ability to negotiate payment terms while maintaining professionalism and empathy.
What you should expect in this role
100% onsite position at our Madison, WI office at 313 Blettner Blvd.
Full‑time schedule, Monday–Friday (40 hours per week), standard Central Time business hours.
Opportunities for professional growth, ongoing training, and skill development.
A supportive, collaborative work environment focused on quality, compliance, and client satisfaction.
Comprehensive benefits package including health, dental, and vision insurance, 401(k) with company match, and additional voluntary benefits starting on day one.
Paid time off, company‑observed holidays, and vacation eligibility after the standard waiting period.
Compensation The pay range for this position is $29,100.00 - $41,600.00 per year, though the base pay offered may vary depending on geographic region, internal equity, job‑related knowledge, skills, and experience among other factors.
Benefits & Growth All salaried, full‑time candidates are eligible for a generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. Gainwell also offers leadership and technical development academies to help build your skills and capabilities.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
#J-18808-Ljbffr