GreatAmerica
GreatAmerica Financial Services is a highly successful entrepreneurial company providing equipment financing to businesses across the United States. Our exemplary customer service, principle-centered business philosophy, and team-based operating approach are key to our success and growth.
Position Overview We are looking to add a key member to our Collections Team. The Portfolio Manager handles outbound and incoming communication related to outstanding delinquent lease payments and is responsible for resolving account administrative delinquencies for GreatAmerica customers. The Portfolio Manager investigates and determines why customers are delinquent on lease agreements and works in a cross‑functional team to support portfolio management issues.
Responsibilities
Contact and collect accounts 10–60 days past due to arrange for timely payments
Process phone calls, internal inquiries, meetings, and other requests simultaneously
Conduct research and correspondence regarding customer disputes and collection problem inquiries
Work in a solution‑oriented team environment that includes customer support—handling inbound and outbound calls for both internal and external customers regarding billing, taxation, insurance, maintenance, contract terms, purchase options, and account history
Determine why customers are delinquent and overcome obstacles to ensure payment
Maintain an expectation to work 36 accounts per day
Live the GFSC principles and participate in cross‑functional team efforts/training as required
Education
High school graduate or equivalent
Experience
Desired: collection experience in financial services—leasing or equivalent—though not required
Other Requirements
Demonstrated ability to perform in a high‑intensity, customer‑focused environment
Proven track record of excellent written and verbal communication skills and negotiation skills
Ability to research, analyze, and resolve problems
General math and computation skills—oral
People skills
Ability to follow processes and procedures
Ability to effectively process high‑volume incoming/outgoing phone calls
Financial Benefits
Competitive compensation
Monthly bonuses for eligible employees
401(k) and company match
Annual profit sharing
Paid time off
Health, Wellbeing, and Family Planning Benefits
Paid vacation—starting at 80 hours annually for employees in their first year of service
Paid sick days—10 per year with a conversion option for unused time
Ten paid holidays per year
Gym reimbursement
Health insurance
Dental insurance
Vision insurance
Short‑term and long‑term disability
Company‑paid life insurance
Flexible spending accounts (FSA)
Health savings accounts (HSA)
Employee assistance program
Parental leave
Education And Career Planning Benefits
Tuition assistance
Networking opportunities
Leadership development opportunities
Perks
Paid parking
Service awards
Hybrid work arrangements
Business casual environment
A strong organizational culture focused on our greatest asset: you!
If your experience aligns closely, please apply. We value diverse backgrounds and adding new perspectives. We encourage you to apply if you can make a strong impact in this role at www.greatamerica.com/careers.
Please note, applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment visa.
Seniority level Entry level
Employment type Full-time
Job function Accounting/Auditing and Finance
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Position Overview We are looking to add a key member to our Collections Team. The Portfolio Manager handles outbound and incoming communication related to outstanding delinquent lease payments and is responsible for resolving account administrative delinquencies for GreatAmerica customers. The Portfolio Manager investigates and determines why customers are delinquent on lease agreements and works in a cross‑functional team to support portfolio management issues.
Responsibilities
Contact and collect accounts 10–60 days past due to arrange for timely payments
Process phone calls, internal inquiries, meetings, and other requests simultaneously
Conduct research and correspondence regarding customer disputes and collection problem inquiries
Work in a solution‑oriented team environment that includes customer support—handling inbound and outbound calls for both internal and external customers regarding billing, taxation, insurance, maintenance, contract terms, purchase options, and account history
Determine why customers are delinquent and overcome obstacles to ensure payment
Maintain an expectation to work 36 accounts per day
Live the GFSC principles and participate in cross‑functional team efforts/training as required
Education
High school graduate or equivalent
Experience
Desired: collection experience in financial services—leasing or equivalent—though not required
Other Requirements
Demonstrated ability to perform in a high‑intensity, customer‑focused environment
Proven track record of excellent written and verbal communication skills and negotiation skills
Ability to research, analyze, and resolve problems
General math and computation skills—oral
People skills
Ability to follow processes and procedures
Ability to effectively process high‑volume incoming/outgoing phone calls
Financial Benefits
Competitive compensation
Monthly bonuses for eligible employees
401(k) and company match
Annual profit sharing
Paid time off
Health, Wellbeing, and Family Planning Benefits
Paid vacation—starting at 80 hours annually for employees in their first year of service
Paid sick days—10 per year with a conversion option for unused time
Ten paid holidays per year
Gym reimbursement
Health insurance
Dental insurance
Vision insurance
Short‑term and long‑term disability
Company‑paid life insurance
Flexible spending accounts (FSA)
Health savings accounts (HSA)
Employee assistance program
Parental leave
Education And Career Planning Benefits
Tuition assistance
Networking opportunities
Leadership development opportunities
Perks
Paid parking
Service awards
Hybrid work arrangements
Business casual environment
A strong organizational culture focused on our greatest asset: you!
If your experience aligns closely, please apply. We value diverse backgrounds and adding new perspectives. We encourage you to apply if you can make a strong impact in this role at www.greatamerica.com/careers.
Please note, applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment visa.
Seniority level Entry level
Employment type Full-time
Job function Accounting/Auditing and Finance
#J-18808-Ljbffr