Farah & Farah Personal Injury Lawyers
Intake Specialist
Farah & Farah Personal Injury Lawyers, Jacksonville, Florida, United States, 32290
5 days ago Be among the first 25 applicants
We are seeking a compassionate and dedicated professional to join our team as an Intake Specialist. In this role, you will be vital in creating the first impression for clients reaching out to us, providing essential support and guidance throughout the call, while collecting sensitive details and information to assess determination of a case. Your role will be pivotal in ensuring an exceptional level of service and care for our clients.
Key Responsibilities
Offer empathetic and attentive support to clients, whether they are facing challenges or seeking information.
Guide clients through our services with knowledge and understanding.
Maintain a consistent and high-quality client experience.
Utilize active listening and multi-tasking skills to collect and document information from calls for assessment.
Keep case files up-to-date and manage daily updates.
Qualifications
2+ years of prior experience in customer service, account management or call center roles.
Passion for helping others with a strong sense of empathy.
Ability to interact with clients and colleagues with kindness and respect.
Excellent verbal, listening, and written communication skills, with a keen attention to detail.
Proven ability to work effectively in a team environment.
Proficient in computer tasks, including data entry, Microsoft Word, and Excel.
Familiarity with call center CRM systems to document information preferred.
High School Diploma Required. Two- or Four-Year Degree preferred.
Schedule
Flexible schedules available as the Intake Center operates 7 days a week:
Weekdays: 2:30 PM to 11:00 PM
Weekdays: 5:30 PM to 11:00 PM
Benefits
401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Referral program Vision insurance
Employer Paid Short Term Disability and Basic Life Insurance
Additional Shift Details
8-hour shift or Part Time Shifts available
Monday to Friday
Weekend Shifts - Saturday & Sunday
Onsite Professional Office Setting
Equal Opportunity Statement Farah & Farah provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
E-Verify This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.
Location: Jacksonville, FL
Pay: $17.00‑$19.00 per hour
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We are seeking a compassionate and dedicated professional to join our team as an Intake Specialist. In this role, you will be vital in creating the first impression for clients reaching out to us, providing essential support and guidance throughout the call, while collecting sensitive details and information to assess determination of a case. Your role will be pivotal in ensuring an exceptional level of service and care for our clients.
Key Responsibilities
Offer empathetic and attentive support to clients, whether they are facing challenges or seeking information.
Guide clients through our services with knowledge and understanding.
Maintain a consistent and high-quality client experience.
Utilize active listening and multi-tasking skills to collect and document information from calls for assessment.
Keep case files up-to-date and manage daily updates.
Qualifications
2+ years of prior experience in customer service, account management or call center roles.
Passion for helping others with a strong sense of empathy.
Ability to interact with clients and colleagues with kindness and respect.
Excellent verbal, listening, and written communication skills, with a keen attention to detail.
Proven ability to work effectively in a team environment.
Proficient in computer tasks, including data entry, Microsoft Word, and Excel.
Familiarity with call center CRM systems to document information preferred.
High School Diploma Required. Two- or Four-Year Degree preferred.
Schedule
Flexible schedules available as the Intake Center operates 7 days a week:
Weekdays: 2:30 PM to 11:00 PM
Weekdays: 5:30 PM to 11:00 PM
Benefits
401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Referral program Vision insurance
Employer Paid Short Term Disability and Basic Life Insurance
Additional Shift Details
8-hour shift or Part Time Shifts available
Monday to Friday
Weekend Shifts - Saturday & Sunday
Onsite Professional Office Setting
Equal Opportunity Statement Farah & Farah provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
E-Verify This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.
Location: Jacksonville, FL
Pay: $17.00‑$19.00 per hour
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