AION Management
Leasing Associate – Job Description
Under the direction of the Real Estate Manager, the Leasing Associate is responsible for maximizing occupancy by generating qualified traffic, networking within the local community, scheduling appointments, securing rentals, promoting resident retention, and providing or coordinating exceptional customer service.
Essential Duties and Responsibilities
Conduct all leasing activities at the property, responding to telephone inquiries, providing tours of apartments and amenities, following up with prospects, and coordinating all move‑ins
Recommend strategies and programs for on‑site marketing activity
Develop and monitor merchant/neighborhood referral programs for move‑in packets, newsletters, and resident retention
Initiate sales outreach plans including new development, community management, internal and external communication, and support
Recommend programs and strategies to increase qualified traffic and closing ratios
Attend weekly marketing meetings
Maintain passing e‑shop, phone shop, and physical shop scores of 85% or higher
Administrative Responsibilities
Inspect apartments with the new residents at move‑in and complete all the necessary paperwork
Support Assistant RE Manager with tracking renewals, lease expirations, and notices to vacate
Collect and accurately process and report receipt of application fees, security deposits, rents and other fees
Accurately enter all prospect and resident data into Entrata in a timely manner
Keep files, desk, and leasing area organized
Comply with all Fair Housing regulations, local/state regulations, and other laws as they relate to property‑specific guidelines and occupancy standards
Inspect market‑ready units and models each morning
Customer Service Responsibilities
Assist in planning and preparation of resident functions
Walk the property for curb appeal and overall property appearance
Assist with monitoring and directing service operations to ensure service requests are completed within 24 hours and curb‑appeal standards are met
Provide excellent customer service and display courteous and professional attitude toward all customers
Maintain availability for resident functions, community‑affiliated events and weekends
Perform other duties as required
Maintain all leasing office standards
Requirements
High school diploma or equivalent; college preferred
1‑year customer service or sales experience (or relevant education)
In Pennsylvania or New Jersey, must obtain a real estate license within 180 days of hire
Strong computer skills including Microsoft Office (Word, Excel)
Excellent English communication skills, both verbal and written
Must be able to walk apartments and grounds, including steps and climbing stairs
Occasionally requires lifting 20 pounds or less
Must be available to work weekends and holidays
Valid driver’s license
Employment Details
FSLA Status: Non‑Exempt
Senior level: Entry level
Employment type: Full‑time
Job function: Sales and Management
Location: Newark, DE
#J-18808-Ljbffr
Essential Duties and Responsibilities
Conduct all leasing activities at the property, responding to telephone inquiries, providing tours of apartments and amenities, following up with prospects, and coordinating all move‑ins
Recommend strategies and programs for on‑site marketing activity
Develop and monitor merchant/neighborhood referral programs for move‑in packets, newsletters, and resident retention
Initiate sales outreach plans including new development, community management, internal and external communication, and support
Recommend programs and strategies to increase qualified traffic and closing ratios
Attend weekly marketing meetings
Maintain passing e‑shop, phone shop, and physical shop scores of 85% or higher
Administrative Responsibilities
Inspect apartments with the new residents at move‑in and complete all the necessary paperwork
Support Assistant RE Manager with tracking renewals, lease expirations, and notices to vacate
Collect and accurately process and report receipt of application fees, security deposits, rents and other fees
Accurately enter all prospect and resident data into Entrata in a timely manner
Keep files, desk, and leasing area organized
Comply with all Fair Housing regulations, local/state regulations, and other laws as they relate to property‑specific guidelines and occupancy standards
Inspect market‑ready units and models each morning
Customer Service Responsibilities
Assist in planning and preparation of resident functions
Walk the property for curb appeal and overall property appearance
Assist with monitoring and directing service operations to ensure service requests are completed within 24 hours and curb‑appeal standards are met
Provide excellent customer service and display courteous and professional attitude toward all customers
Maintain availability for resident functions, community‑affiliated events and weekends
Perform other duties as required
Maintain all leasing office standards
Requirements
High school diploma or equivalent; college preferred
1‑year customer service or sales experience (or relevant education)
In Pennsylvania or New Jersey, must obtain a real estate license within 180 days of hire
Strong computer skills including Microsoft Office (Word, Excel)
Excellent English communication skills, both verbal and written
Must be able to walk apartments and grounds, including steps and climbing stairs
Occasionally requires lifting 20 pounds or less
Must be available to work weekends and holidays
Valid driver’s license
Employment Details
FSLA Status: Non‑Exempt
Senior level: Entry level
Employment type: Full‑time
Job function: Sales and Management
Location: Newark, DE
#J-18808-Ljbffr