MassMarkets
Remote Call Center Representative – MassMarkets (Remote)
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking a dedicated and customer‑focused Call Center Representative to join our team. In this role, you will handle customer inquiries, provide accurate information, resolve issues efficiently, and ensure a positive customer experience. If you have excellent communication skills, a problem‑solving mindset, and thrive in a high‑energy setting, we encourage you to apply.
To be considered, complete a full application on our company careers page, including screening questions and a pre‑employment test.
Key Responsibilities
Listen to customers, understand their needs, and resolve customer issues.
Utilize systems and technology to complete account‑management tasks.
Recognize sales opportunities and apply sales skills to upgrade.
Explain and position the products and processes with customers.
Appropriately escalates customer dissatisfaction to managerial team.
Ensure first‑call resolution through problem solving and effective call handling.
Standard Qualifications
Must be 18 years of age or older.
High school diploma or equivalent.
Excellent organizational, written, and oral communication skills.
Ability to type swiftly and accurately (20+ words per minute).
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
Basic understanding of Windows operating system.
Highly reliable with the ability to maintain regular attendance and punctuality.
Ability to evaluate, troubleshoot, and follow up on customer issues.
Aptitude for conflict resolution, problem solving and negotiation.
Customer‑service oriented (empathetic, responsive, patient, conscientious).
Ability to multi‑task, stay focused and self‑manage.
Strong team orientation and customer focus.
Ability to thrive in a fast‑paced environment where change and ambiguity are prevalent.
Excellent interpersonal skills and ability to build relationships with your team and customers.
Conditions
Must be authorized to work in the country where the job is based.
Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
Physical Requirements This job operates in a professional office environment. The employee will largely be sedentary, required to sit/stand for long periods while using a computer and telephone headset, operate a computer and other office equipment, and may occasionally move around the office. Reach in any direction, raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to 40 pounds.
Compensation, Benefits, Incentives, and Rewards What you can expect from MCI.
Benefits
Paid Time Off: Earn PTO and paid holidays.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full‑time employees eligible for comprehensive medical, dental, and vision coverage after 60 days of employment; all employees have access to MEC medical plans after 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short‑term disability coverage is available.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance.
Career Growth: With a focus on internal promotions, significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team‑oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Diversity and Equality At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI’s policy is to provide reasonable accommodation to qualified employees with protected disabilities.
Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. Contact Human Resources if needed.
About MCI MCI helps customers take on their CX and DX challenges differently, creating industry‑leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT services by providing general and specialized hosting, software, staff, and services. In 2019, MCI was named by Inc. Magazine as Iowa’s Fastest Growing Company in the state of Iowa and was named the 452nd Fastest Growing Privately Company in the USA. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
Disclaimer The purpose of the above job description is to provide potential candidates with a general overview of the role. It is not an all‑inclusive list of duties, responsibilities, skills, and qualifications. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.
Seniority Level Entry level
Employment Type Full‑time
Job Function Customer Service
Industries Consumer Services
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To be considered, complete a full application on our company careers page, including screening questions and a pre‑employment test.
Key Responsibilities
Listen to customers, understand their needs, and resolve customer issues.
Utilize systems and technology to complete account‑management tasks.
Recognize sales opportunities and apply sales skills to upgrade.
Explain and position the products and processes with customers.
Appropriately escalates customer dissatisfaction to managerial team.
Ensure first‑call resolution through problem solving and effective call handling.
Standard Qualifications
Must be 18 years of age or older.
High school diploma or equivalent.
Excellent organizational, written, and oral communication skills.
Ability to type swiftly and accurately (20+ words per minute).
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
Basic understanding of Windows operating system.
Highly reliable with the ability to maintain regular attendance and punctuality.
Ability to evaluate, troubleshoot, and follow up on customer issues.
Aptitude for conflict resolution, problem solving and negotiation.
Customer‑service oriented (empathetic, responsive, patient, conscientious).
Ability to multi‑task, stay focused and self‑manage.
Strong team orientation and customer focus.
Ability to thrive in a fast‑paced environment where change and ambiguity are prevalent.
Excellent interpersonal skills and ability to build relationships with your team and customers.
Conditions
Must be authorized to work in the country where the job is based.
Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
Physical Requirements This job operates in a professional office environment. The employee will largely be sedentary, required to sit/stand for long periods while using a computer and telephone headset, operate a computer and other office equipment, and may occasionally move around the office. Reach in any direction, raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to 40 pounds.
Compensation, Benefits, Incentives, and Rewards What you can expect from MCI.
Benefits
Paid Time Off: Earn PTO and paid holidays.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full‑time employees eligible for comprehensive medical, dental, and vision coverage after 60 days of employment; all employees have access to MEC medical plans after 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short‑term disability coverage is available.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance.
Career Growth: With a focus on internal promotions, significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team‑oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Diversity and Equality At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI’s policy is to provide reasonable accommodation to qualified employees with protected disabilities.
Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. Contact Human Resources if needed.
About MCI MCI helps customers take on their CX and DX challenges differently, creating industry‑leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT services by providing general and specialized hosting, software, staff, and services. In 2019, MCI was named by Inc. Magazine as Iowa’s Fastest Growing Company in the state of Iowa and was named the 452nd Fastest Growing Privately Company in the USA. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
Disclaimer The purpose of the above job description is to provide potential candidates with a general overview of the role. It is not an all‑inclusive list of duties, responsibilities, skills, and qualifications. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.
Seniority Level Entry level
Employment Type Full‑time
Job Function Customer Service
Industries Consumer Services
#J-18808-Ljbffr