T-Mobile
Mobile Associate, Store in Store - Retail Sales
T-Mobile, San Antonio, Texas, United States, 78208
Mobile Associate, Store in Store - Retail Sales
Join to apply for the Mobile Associate, Store in Store - Retail Sales role at T-Mobile.
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package – this is Total Rewards. Employees enjoy multiple wealth‑building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year‑round money coaches. That's how we're UNSTOPPABLE for our employees!
Job Overview Mobile Associates, Store‑in‑Store are an integral part of the Retail Team responsible for bringing the T‑Mobile brand to life within National Sales partner locations, where active customer engagement is critical for success. They are ambassadors who create energy and excitement around our products and services, thrive in high‑traffic environments, and build and deepen relationships with customers through meaningful interactions.
Job Responsibilities
Proactively engage with a broad range of customers in a highly‑traffic retail environment. Use digital tools, communicate effectively, educate customers and showcase the value of T‑Mobile solutions.
Consistently leverage digital self‑serve tools during customer interactions and the onboarding process. Identify customer needs and use solution‑based selling techniques to demonstrate the value of T‑Mobile products and services, recommend wireless solutions and help customers understand how to self‑serve and use the T‑Mobile app.
Complete training on the T‑Mobile in‑store experience, new skills, products and processes. Review personal results, current promotions and Hub updates, and stay Customer Ready at all times. Partner with nearby store locations to fully onboard customers, practice skills, share knowledge, perform store operations, opening and closing procedures, secure kiosk assets and report lost keys/assets.
Be customer obsessed: passionate, friendly, engaging, build rapport and trust, engage on a personal level, exceed customer expectations, proactively reach out to potential customers, follow up, capture referrals, manage Be Back processes and perform price overrides for specialty offers.
Build relationships with nearby leadership and teams to support customer experiences from account set‑up to device support and account servicing.
Education and Work Experience
High School Diploma/GED (Required)
Minimum 6 months of customer service and/or sales experience; retail environment preferred.
Knowledge, Skills and Abilities
Customer Satisfaction: passionate customer advocate, balance experience and performance goals (Required)
Team Building: willingness to work with peers and leaders, share best practices, serve customers (Required)
Retail Sales: competitive drive and confidence to succeed in a fast‑paced sales environment (Required)
Licenses and Certifications
At least 18 years of age
Legally authorized to work in the United States
Other Details Travel Required: No
DOT Regulated Position: No
Safety Sensitive Position: No
Hourly Base Pay: $17.50, plus $5.00 per hour training pay.
Within the first 90 days, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. Once completed, they promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. Eligibility for Annual Stock Grant.
Benefits Full and part‑time employees have access to medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, paid holidays, parental and family leave, family building benefits, backup care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, voluntary long‑term care insurance, mobile service & home internet discounts, pet insurance, commuter and transit programs. For details, visit www.t-mobilebenefits.com.
Equal Opportunity Employer T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
If you are an individual with a disability and need reasonable accommodation, contact ApplicantAccommodation@t-mobile.com or call 1‑844‑873‑9500.
Seniority level Entry level
Employment type Part‑time
Job function Sales and Business Development
Industries Telecommunications
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At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package – this is Total Rewards. Employees enjoy multiple wealth‑building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year‑round money coaches. That's how we're UNSTOPPABLE for our employees!
Job Overview Mobile Associates, Store‑in‑Store are an integral part of the Retail Team responsible for bringing the T‑Mobile brand to life within National Sales partner locations, where active customer engagement is critical for success. They are ambassadors who create energy and excitement around our products and services, thrive in high‑traffic environments, and build and deepen relationships with customers through meaningful interactions.
Job Responsibilities
Proactively engage with a broad range of customers in a highly‑traffic retail environment. Use digital tools, communicate effectively, educate customers and showcase the value of T‑Mobile solutions.
Consistently leverage digital self‑serve tools during customer interactions and the onboarding process. Identify customer needs and use solution‑based selling techniques to demonstrate the value of T‑Mobile products and services, recommend wireless solutions and help customers understand how to self‑serve and use the T‑Mobile app.
Complete training on the T‑Mobile in‑store experience, new skills, products and processes. Review personal results, current promotions and Hub updates, and stay Customer Ready at all times. Partner with nearby store locations to fully onboard customers, practice skills, share knowledge, perform store operations, opening and closing procedures, secure kiosk assets and report lost keys/assets.
Be customer obsessed: passionate, friendly, engaging, build rapport and trust, engage on a personal level, exceed customer expectations, proactively reach out to potential customers, follow up, capture referrals, manage Be Back processes and perform price overrides for specialty offers.
Build relationships with nearby leadership and teams to support customer experiences from account set‑up to device support and account servicing.
Education and Work Experience
High School Diploma/GED (Required)
Minimum 6 months of customer service and/or sales experience; retail environment preferred.
Knowledge, Skills and Abilities
Customer Satisfaction: passionate customer advocate, balance experience and performance goals (Required)
Team Building: willingness to work with peers and leaders, share best practices, serve customers (Required)
Retail Sales: competitive drive and confidence to succeed in a fast‑paced sales environment (Required)
Licenses and Certifications
At least 18 years of age
Legally authorized to work in the United States
Other Details Travel Required: No
DOT Regulated Position: No
Safety Sensitive Position: No
Hourly Base Pay: $17.50, plus $5.00 per hour training pay.
Within the first 90 days, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. Once completed, they promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. Eligibility for Annual Stock Grant.
Benefits Full and part‑time employees have access to medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, paid holidays, parental and family leave, family building benefits, backup care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, voluntary long‑term care insurance, mobile service & home internet discounts, pet insurance, commuter and transit programs. For details, visit www.t-mobilebenefits.com.
Equal Opportunity Employer T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
If you are an individual with a disability and need reasonable accommodation, contact ApplicantAccommodation@t-mobile.com or call 1‑844‑873‑9500.
Seniority level Entry level
Employment type Part‑time
Job function Sales and Business Development
Industries Telecommunications
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