Petmate
Customer Service Representative - Pet Specialty
Petmate, Arlington, Texas, United States, 76000
Petmate
Petmate is a global leader in pet supply products. Some of our most beloved brands include Chuckit!®, Arm & Hammer®, Barkbone®, Gamma2®, HyperPet®, JW Pet®, La-Z-Boy®, Mad Cat®, Petmate®, Vittles Vault® and Wild Eats®.
Over 60 years ago, Petmate began with a single focus on providing safe pet transportation, which resulted in the creation of the first dog kennel. Flash forward to today, and the same love and bond that existed to provide safe travels for our pets now permeates through every step of pet and pet owners' shared adventure.
Knowing that pets are every bit as much a part of the family, Petmate takes pride in developing new, superior products that improve the quality of life and enrich the bond created between people & their pets. From environmentally responsible manufacturing to rigorous product testing, we place safety at the core of what we make and how we make it.
Our 25 trusted brands continually drive innovation across pet categories, spanning dog and cat toys, feeding and watering, food storage, carriers, shelters, bedding, consumables and more.
OUR WHY To enrich the lives of families by cultivating the bond between people & their pets
OUR VISION Families everywhere trust us more than any other company to enhance the well-being of their pets at every step of their adventure
Petmate Core Values
OWN IT! : We take full responsibility for our actions, decisions, and their outcomes
STEADFAST DETERMINATION : Steady pursuit of what's next with unwavering commitment and enthusiasm
DO THE RIGHT THING : Consistent alignment of actions and values in every situation, ensuring you're always true to what's right
SAFETY WITHOUT COMPROMISE : We prioritize the safety of employees, consumers, and pets without compromise
This role will be responsible for managing sales orders for pet specialty, grocery, and big box channels. This individual will provide excellent service by ensuring the customer needs are met in a timely and professional manner.
This role is onsite at our Corporate Headquarters in Arlington, TX.
Essential Duties and Responsibilities
Ensure EDI orders transmit accurately
Review available inventory to increase fill rate on weekly replenishment orders
Review Excel production plans and communicate information to customers and Sales team on out-of-stock items
Review Excel reports for incoming stock ETA
Light order entry required 20 30 per month
Allocate product on replenishment orders using internal Excel reports and order data from Oracle
Host bi-weekly calls with the Sales team to review open customer orders/concerns
Manage and respond to a high volume of daily emails
Build and maintain strong relationships with customers
Customer score cards and fill rates review and implement improvements
Manage direct import orders and coordination of shipments with the Petmate overseas office
Generate export and import shipping documentation
Work with internal teams on ship errors/RMA
Direct communication with customers to maintain customer on time standards
Attend internal and external meetings as required
Other duties as assigned
Competencies
Possess strong written and oral communication Varies writing style to manage customer expectations
Intermediate Excel skill set with working experience using V/X Lookup formulas
Basic knowledge and understanding of EDI terminology
Demonstrate initiative and problem-solving skills
Have a Customer Focused approach to problem solving
Be flexible to change and learn new processes quickly
Ability to work on a variety of tasks simultaneously. Strong time management skills
Have strong analytical skills and high level of attention to detail
Be resourceful and have a positive work ethic
Able to collaborate and contribute in an in-office team environment
Able to effectively present information in one‑on‑one and small group situations
Education and/or Experience
College Degree desired; and/or 3-5 years related Customer Service Experience.
Intermediate Excel experience including formula usage.
Petmate is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by law.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status
PI280558881
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Petmate is a global leader in pet supply products. Some of our most beloved brands include Chuckit!®, Arm & Hammer®, Barkbone®, Gamma2®, HyperPet®, JW Pet®, La-Z-Boy®, Mad Cat®, Petmate®, Vittles Vault® and Wild Eats®.
Over 60 years ago, Petmate began with a single focus on providing safe pet transportation, which resulted in the creation of the first dog kennel. Flash forward to today, and the same love and bond that existed to provide safe travels for our pets now permeates through every step of pet and pet owners' shared adventure.
Knowing that pets are every bit as much a part of the family, Petmate takes pride in developing new, superior products that improve the quality of life and enrich the bond created between people & their pets. From environmentally responsible manufacturing to rigorous product testing, we place safety at the core of what we make and how we make it.
Our 25 trusted brands continually drive innovation across pet categories, spanning dog and cat toys, feeding and watering, food storage, carriers, shelters, bedding, consumables and more.
OUR WHY To enrich the lives of families by cultivating the bond between people & their pets
OUR VISION Families everywhere trust us more than any other company to enhance the well-being of their pets at every step of their adventure
Petmate Core Values
OWN IT! : We take full responsibility for our actions, decisions, and their outcomes
STEADFAST DETERMINATION : Steady pursuit of what's next with unwavering commitment and enthusiasm
DO THE RIGHT THING : Consistent alignment of actions and values in every situation, ensuring you're always true to what's right
SAFETY WITHOUT COMPROMISE : We prioritize the safety of employees, consumers, and pets without compromise
This role will be responsible for managing sales orders for pet specialty, grocery, and big box channels. This individual will provide excellent service by ensuring the customer needs are met in a timely and professional manner.
This role is onsite at our Corporate Headquarters in Arlington, TX.
Essential Duties and Responsibilities
Ensure EDI orders transmit accurately
Review available inventory to increase fill rate on weekly replenishment orders
Review Excel production plans and communicate information to customers and Sales team on out-of-stock items
Review Excel reports for incoming stock ETA
Light order entry required 20 30 per month
Allocate product on replenishment orders using internal Excel reports and order data from Oracle
Host bi-weekly calls with the Sales team to review open customer orders/concerns
Manage and respond to a high volume of daily emails
Build and maintain strong relationships with customers
Customer score cards and fill rates review and implement improvements
Manage direct import orders and coordination of shipments with the Petmate overseas office
Generate export and import shipping documentation
Work with internal teams on ship errors/RMA
Direct communication with customers to maintain customer on time standards
Attend internal and external meetings as required
Other duties as assigned
Competencies
Possess strong written and oral communication Varies writing style to manage customer expectations
Intermediate Excel skill set with working experience using V/X Lookup formulas
Basic knowledge and understanding of EDI terminology
Demonstrate initiative and problem-solving skills
Have a Customer Focused approach to problem solving
Be flexible to change and learn new processes quickly
Ability to work on a variety of tasks simultaneously. Strong time management skills
Have strong analytical skills and high level of attention to detail
Be resourceful and have a positive work ethic
Able to collaborate and contribute in an in-office team environment
Able to effectively present information in one‑on‑one and small group situations
Education and/or Experience
College Degree desired; and/or 3-5 years related Customer Service Experience.
Intermediate Excel experience including formula usage.
Petmate is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by law.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status
PI280558881
#J-18808-Ljbffr