Imperial Dade
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Customer Service Representative
role at
Imperial Dade .
Imperial Dade is the leading independently owned and operated distributor of foodservice packaging and janitorial supplies in North America. Founded in 1935 and headquartered in New Jersey, the company serves more than 120,000 customers across a wide range of business-to-business markets, including restaurants, grocery stores, healthcare, sports and entertainment, and cruise lines.
The
Customer Service Representative
will be based in Savannah, GA, and work Monday through Friday from 8:00 am to 5:00 pm. The position involves interacting with customers, processing orders, and providing information in response to inquiries, concerns, and requests about our products and services.
Responsibilities
Answer customers’ calls in a prompt, friendly, and professional manner.
Interface with customers by telephone, electronically, or face-to-face.
Assist in increasing sales and profitability for each account by suggesting new and complementary products and by participating in sales promotions.
Optimize fill rates by providing substitutions for out-of-stock or discontinued items.
Escalate customer information, problems/needs, and requests to the customer service manager when necessary.
Qualifications
High school diploma, GED, or equivalent.
At least 2 years of customer service experience.
Proficiency in MS Office and familiarity with other software tools.
At least 2 years of data entry experience.
Excellent communication skills.
An outgoing personality with an eager attitude to help others.
Benefits We offer a dynamic environment for our more than 7,500 employees to work, learn, and grow professionally. Highlights include competitive salaries, medical, dental, and vision coverage, a 401(k) program with company match, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance.
Legal Statements Imperial Dade is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non‑merit‑based factors. Our company is a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement. A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws. Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Job Details
Seniority level: Entry level
Employment type: Full-time
Job function: Customer Service, Marketing, and Sales
Industries: Transportation, Logistics, Supply Chain and Storage
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Customer Service Representative
role at
Imperial Dade .
Imperial Dade is the leading independently owned and operated distributor of foodservice packaging and janitorial supplies in North America. Founded in 1935 and headquartered in New Jersey, the company serves more than 120,000 customers across a wide range of business-to-business markets, including restaurants, grocery stores, healthcare, sports and entertainment, and cruise lines.
The
Customer Service Representative
will be based in Savannah, GA, and work Monday through Friday from 8:00 am to 5:00 pm. The position involves interacting with customers, processing orders, and providing information in response to inquiries, concerns, and requests about our products and services.
Responsibilities
Answer customers’ calls in a prompt, friendly, and professional manner.
Interface with customers by telephone, electronically, or face-to-face.
Assist in increasing sales and profitability for each account by suggesting new and complementary products and by participating in sales promotions.
Optimize fill rates by providing substitutions for out-of-stock or discontinued items.
Escalate customer information, problems/needs, and requests to the customer service manager when necessary.
Qualifications
High school diploma, GED, or equivalent.
At least 2 years of customer service experience.
Proficiency in MS Office and familiarity with other software tools.
At least 2 years of data entry experience.
Excellent communication skills.
An outgoing personality with an eager attitude to help others.
Benefits We offer a dynamic environment for our more than 7,500 employees to work, learn, and grow professionally. Highlights include competitive salaries, medical, dental, and vision coverage, a 401(k) program with company match, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance.
Legal Statements Imperial Dade is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non‑merit‑based factors. Our company is a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement. A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws. Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Job Details
Seniority level: Entry level
Employment type: Full-time
Job function: Customer Service, Marketing, and Sales
Industries: Transportation, Logistics, Supply Chain and Storage
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