Advantage xPO
Now Hiring Remote Customer Service & Administrative Support Representative
Location: Remote (Work From Home)
Pay Rate: $16.00 per hour
Job Type: Full-Time
Are you detail-oriented, customer-focused, and comfortable working independently in a remote environment? We are hiring a Customer Service Representative to support plant operations and deliver excellent customer experiences through phone, chat, and email.
This role combines customer service, order processing, and clerical support, making it ideal for candidates with office or call center experience who thrive in a fast-paced, virtual setting.
Available Shifts
Open: 8:00 AM - 5:00 PM
Mid: 9:30 AM - 6:30 PM
Close: 11:00 AM - 8:00 PM
(Must be flexible to work assigned shift, including evenings, weekends, and holidays as needed.)
Key Responsibilities
Serve as the primary point of contact for customer inquiries via phone, with occasional chat and email support
Provide accurate, professional responses to customer questions and concerns
Offer guidance and troubleshooting support for lawn and garden products
Resolve customer complaints efficiently, escalating complex issues when necessary
Process customer orders, returns, and warranty claims
Enter and confirm customer orders accurately
Use Salesforce (CRM) to document interactions, track resolutions, and identify service trends
Perform clerical and administrative duties, including:
Maintaining records and reports
Inventory documentation
Accounts Payable support
Assist with office operations and serve as backup support for dispatching and payroll when needed
Collaborate with internal teams to ensure a seamless customer experience
Meet or exceed performance metrics such as response time and customer satisfaction
Follow all company policies and data compliance guidelines
Required Qualifications
High School Diploma or GED
1+ year of customer service experience, preferably in a call center or remote environment
2-4 years of office or administrative experience
Strong verbal and written communication skills
Ability to multitask and work independently in a remote setting
Proficiency with Windows, Outlook, and keyboarding
Ability to calculate basic fractions and percentages
Strong attention to detail and organizational skills
Customer-focused mindset with excellent interpersonal skills
Preferred Qualifications
Experience using Salesforce or a similar CRM system
Familiarity with Google Suite applications
Interest or knowledge in lawn and garden products
Proven success working in a work-from-home environment
Why Apply
100% remote position
Competitive hourly pay at $16.00/hr.
Multiple shift options available
Opportunity to grow customer service and administrative skills
Supportive, team-oriented work environment
Apply Today If you're looking for a stable remote customer service job with consistent hours and opportunities to grow, apply now to connect with a recruiter.
After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.
About Us Advantage xPO matches skilled talent with top employers across a wide range of industries. Let's find the right fit for you.
Advantage xPO is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Advantage xPO offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Advantage xPO is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.
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Pay Rate: $16.00 per hour
Job Type: Full-Time
Are you detail-oriented, customer-focused, and comfortable working independently in a remote environment? We are hiring a Customer Service Representative to support plant operations and deliver excellent customer experiences through phone, chat, and email.
This role combines customer service, order processing, and clerical support, making it ideal for candidates with office or call center experience who thrive in a fast-paced, virtual setting.
Available Shifts
Open: 8:00 AM - 5:00 PM
Mid: 9:30 AM - 6:30 PM
Close: 11:00 AM - 8:00 PM
(Must be flexible to work assigned shift, including evenings, weekends, and holidays as needed.)
Key Responsibilities
Serve as the primary point of contact for customer inquiries via phone, with occasional chat and email support
Provide accurate, professional responses to customer questions and concerns
Offer guidance and troubleshooting support for lawn and garden products
Resolve customer complaints efficiently, escalating complex issues when necessary
Process customer orders, returns, and warranty claims
Enter and confirm customer orders accurately
Use Salesforce (CRM) to document interactions, track resolutions, and identify service trends
Perform clerical and administrative duties, including:
Maintaining records and reports
Inventory documentation
Accounts Payable support
Assist with office operations and serve as backup support for dispatching and payroll when needed
Collaborate with internal teams to ensure a seamless customer experience
Meet or exceed performance metrics such as response time and customer satisfaction
Follow all company policies and data compliance guidelines
Required Qualifications
High School Diploma or GED
1+ year of customer service experience, preferably in a call center or remote environment
2-4 years of office or administrative experience
Strong verbal and written communication skills
Ability to multitask and work independently in a remote setting
Proficiency with Windows, Outlook, and keyboarding
Ability to calculate basic fractions and percentages
Strong attention to detail and organizational skills
Customer-focused mindset with excellent interpersonal skills
Preferred Qualifications
Experience using Salesforce or a similar CRM system
Familiarity with Google Suite applications
Interest or knowledge in lawn and garden products
Proven success working in a work-from-home environment
Why Apply
100% remote position
Competitive hourly pay at $16.00/hr.
Multiple shift options available
Opportunity to grow customer service and administrative skills
Supportive, team-oriented work environment
Apply Today If you're looking for a stable remote customer service job with consistent hours and opportunities to grow, apply now to connect with a recruiter.
After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.
About Us Advantage xPO matches skilled talent with top employers across a wide range of industries. Let's find the right fit for you.
Advantage xPO is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Advantage xPO offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Advantage xPO is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.
#J-18808-Ljbffr