Daisy Brand
Daisy Brand is currently looking for a junior to mid-level (Field) Service Desk Technician. Primarily, the candidate will support local branch end users and related endpoints. Remote support will include our corporate office, sales force, and other manufacturing plants. Candidate should also be willing to travel occasionally (1-3 trips per year) to support other locations.
Day to day responsibilities include: Maintaining ticketing queue, applications support, basic networking, and troubleshooting/ configuration of end point devices throughout the facility. This person will also assist other team members (located at other facilities around the country) in the process of troubleshooting system wide issues, along with execution of companywide technical initiatives. Prior involvement with backup and recovery efforts, provisioning and or deployment of new technologies is a plus.
Responsibilities
Proactively monitor network infrastructure and respond rapidly to issues
Serve as primary contact for local pc, server, and network technologies
Configure and deploy workstations, servers, and network hardware
Work as Help Desk/Desktop Support staff to address reported issues and act as onsite support for IT projects
Update progress and resolution for reported issues within ticketing system
Create and update technical and end user training materials
Provide high quality support to end users
Requirements
Self‑motivated, energetic, organized, and customer service focused
Communicate effectively to end user and other IT team members
Degreed professional or equivalent current certifications with demonstrable experience in supporting and troubleshooting Windows in AD environments using published and learned best‑practices
Proven record of supporting and provisioning technical solutions
Possess a drive to learn and teach
Possess effective troubleshooting skills, be methodical and detail oriented
Possess desktop and desktop peripheral troubleshooting skills and techniques needed to solve complex issues (printing, applications, networking)
Technical knowledge of cabling installation and troubleshooting
Candidate must be able to carry out physical requirements of the job including the racking (lifting) of equipment, along with the traversal of ladder and elevated environments.
Preferences (familiarity with)
Fresh Service - Helpdesk software
Smart devices - iPhone / iPad / Android
Printer/Print server support
Microsoft Cloud Technology - Intune, Azure AD, O365
Computer - Lenovo ThinkPad / HP
Messaging - Microsoft Exchange
Collaboration - Microsoft SharePoint
Backup and recovery software - Acronis and Avamar
Switches and routers - Cisco and Brocade
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Day to day responsibilities include: Maintaining ticketing queue, applications support, basic networking, and troubleshooting/ configuration of end point devices throughout the facility. This person will also assist other team members (located at other facilities around the country) in the process of troubleshooting system wide issues, along with execution of companywide technical initiatives. Prior involvement with backup and recovery efforts, provisioning and or deployment of new technologies is a plus.
Responsibilities
Proactively monitor network infrastructure and respond rapidly to issues
Serve as primary contact for local pc, server, and network technologies
Configure and deploy workstations, servers, and network hardware
Work as Help Desk/Desktop Support staff to address reported issues and act as onsite support for IT projects
Update progress and resolution for reported issues within ticketing system
Create and update technical and end user training materials
Provide high quality support to end users
Requirements
Self‑motivated, energetic, organized, and customer service focused
Communicate effectively to end user and other IT team members
Degreed professional or equivalent current certifications with demonstrable experience in supporting and troubleshooting Windows in AD environments using published and learned best‑practices
Proven record of supporting and provisioning technical solutions
Possess a drive to learn and teach
Possess effective troubleshooting skills, be methodical and detail oriented
Possess desktop and desktop peripheral troubleshooting skills and techniques needed to solve complex issues (printing, applications, networking)
Technical knowledge of cabling installation and troubleshooting
Candidate must be able to carry out physical requirements of the job including the racking (lifting) of equipment, along with the traversal of ladder and elevated environments.
Preferences (familiarity with)
Fresh Service - Helpdesk software
Smart devices - iPhone / iPad / Android
Printer/Print server support
Microsoft Cloud Technology - Intune, Azure AD, O365
Computer - Lenovo ThinkPad / HP
Messaging - Microsoft Exchange
Collaboration - Microsoft SharePoint
Backup and recovery software - Acronis and Avamar
Switches and routers - Cisco and Brocade
#J-18808-Ljbffr