CorVel Corporation
Customer Service Representative I
CorVel Corporation, Waukesha, Wisconsin, United States, 53188
The Customer Service Representative is responsible for addressing client and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions.
This role requires internet upload and download speeds of at least 80Mbps.
This is a remote position.
Essential Functions & Responsibilities
Answer phone calls, return phone calls
Answer emails from clients, providers and internal referring offices
Review previous history of the provider in MedCheck, Scheck and SalesCloud
Consult with Supervisor or other departments to clarify answers to inquiries
Contact provider to discuss findings at the appropriate level
Maintain reports and spreadsheets as needed
Additional duties as assigned
Knowledge & Skills
Knowledge of Workers Compensation fee schedules and regulations
Effective verbal and written communication skills
Good organizational skills and ability to multitask
Detail oriented
Proficiency with Microsoft applications
Medical terminology and coding knowledge
Education & Experience
High school diploma or equivalent
Customer service experience working in the Managed Care and Benefit Administration industries
Pay Range: $13.63 - $21.00 per hour.
CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
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This role requires internet upload and download speeds of at least 80Mbps.
This is a remote position.
Essential Functions & Responsibilities
Answer phone calls, return phone calls
Answer emails from clients, providers and internal referring offices
Review previous history of the provider in MedCheck, Scheck and SalesCloud
Consult with Supervisor or other departments to clarify answers to inquiries
Contact provider to discuss findings at the appropriate level
Maintain reports and spreadsheets as needed
Additional duties as assigned
Knowledge & Skills
Knowledge of Workers Compensation fee schedules and regulations
Effective verbal and written communication skills
Good organizational skills and ability to multitask
Detail oriented
Proficiency with Microsoft applications
Medical terminology and coding knowledge
Education & Experience
High school diploma or equivalent
Customer service experience working in the Managed Care and Benefit Administration industries
Pay Range: $13.63 - $21.00 per hour.
CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
#J-18808-Ljbffr