AHF
Join to apply for the
Customer Service Rep
role at
AHF
A list of your benefits: Medical, Dental, Vision, 401K
Shift: 7:30a-4:30p Monday-Friday
Pay: $23-25/hour
Location: Denver, CO—will‑call desk. This position reports to the Branch Manager.
We provide equal employment opportunities and prohibit discrimination of any type.
Job Duties
Provide clients with unsurpassed service, expertise, and convenience throughout the sales and completion process.
Maintain professional appearance and attitude at all times.
Answer phones and greet clients as they enter the customer service area.
Follow‑up on orders that are on backorder and process customer orders accurately.
Use DANCIK to look up pricing, customer information, delivery dates, and process orders.
Call customers to communicate on order status and ETA’s.
Liaison with outside sales reps and managers.
Organize and maintain the contractor area.
Ensure all customers receive excellent customer service.
Solve customer problems with a sense of urgency and accuracy.
Communicate with the warehouse department regarding order status in staged areas.
Schedule delivery and reminder calls to customers.
Complete projects or assignments as delegated by the supervisor.
Back up to other positions within the department when needed.
Maintain positive communication skills and process customer orders accurately.
Maintain an organized and efficient work area.
Suggestive selling while placing orders and maintaining displays (tools, saws, cleaners, sealers).
Scan all paperwork correctly (PO’s, confirmations, POD’s).
Other duties as assigned.
Job Qualifications
Knowledge of interior and exterior design, ceramic and porcelain tile, natural stone, and related products.
Great communication skills with ability to relate to a wide variety of customers from homeowners to builders to architects & designers.
Self‑driven with a high level of energy and enthusiasm.
Excellent relationship selling / customer focused sales abilities.
Solution oriented with exceptional follow‑through.
Good basic math skills (including ability to take accurate measurements).
Proficient with Windows‑based computer applications.
Ability to perform well in a detail‑oriented, fast‑paced environment.
Physical Demands
Expected to sit for long periods of time frequently.
Frequently spend extended periods of time on the phone with customers.
Occasional lifting up to 50 lbs may be required.
Mental Demands
Think analytically.
Make decisions.
Develop options and implement solutions.
Work with a team.
Maintain regular and punctual attendance (consistent with ADA and/or FMLA).
Attention to detail.
Communicate effectively.
Multitask in a fast‑paced environment.
Work with a sense of urgency.
AHF Products provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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Customer Service Rep
role at
AHF
A list of your benefits: Medical, Dental, Vision, 401K
Shift: 7:30a-4:30p Monday-Friday
Pay: $23-25/hour
Location: Denver, CO—will‑call desk. This position reports to the Branch Manager.
We provide equal employment opportunities and prohibit discrimination of any type.
Job Duties
Provide clients with unsurpassed service, expertise, and convenience throughout the sales and completion process.
Maintain professional appearance and attitude at all times.
Answer phones and greet clients as they enter the customer service area.
Follow‑up on orders that are on backorder and process customer orders accurately.
Use DANCIK to look up pricing, customer information, delivery dates, and process orders.
Call customers to communicate on order status and ETA’s.
Liaison with outside sales reps and managers.
Organize and maintain the contractor area.
Ensure all customers receive excellent customer service.
Solve customer problems with a sense of urgency and accuracy.
Communicate with the warehouse department regarding order status in staged areas.
Schedule delivery and reminder calls to customers.
Complete projects or assignments as delegated by the supervisor.
Back up to other positions within the department when needed.
Maintain positive communication skills and process customer orders accurately.
Maintain an organized and efficient work area.
Suggestive selling while placing orders and maintaining displays (tools, saws, cleaners, sealers).
Scan all paperwork correctly (PO’s, confirmations, POD’s).
Other duties as assigned.
Job Qualifications
Knowledge of interior and exterior design, ceramic and porcelain tile, natural stone, and related products.
Great communication skills with ability to relate to a wide variety of customers from homeowners to builders to architects & designers.
Self‑driven with a high level of energy and enthusiasm.
Excellent relationship selling / customer focused sales abilities.
Solution oriented with exceptional follow‑through.
Good basic math skills (including ability to take accurate measurements).
Proficient with Windows‑based computer applications.
Ability to perform well in a detail‑oriented, fast‑paced environment.
Physical Demands
Expected to sit for long periods of time frequently.
Frequently spend extended periods of time on the phone with customers.
Occasional lifting up to 50 lbs may be required.
Mental Demands
Think analytically.
Make decisions.
Develop options and implement solutions.
Work with a team.
Maintain regular and punctual attendance (consistent with ADA and/or FMLA).
Attention to detail.
Communicate effectively.
Multitask in a fast‑paced environment.
Work with a sense of urgency.
AHF Products provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
#J-18808-Ljbffr