Xylem
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Customer Service Representative
role at
Xylem .
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
We’re Hiring for a Customer Service Representative in Yellow Springs!
The role of the Customer Service Representative is crucial to ensuring an elevated customer experience and seamless order coordination within the Customer Success team. This position plays a vital role in ensuring order accuracy and efficiency with collaboration between customer, sales teams, logistics and operations.
CORE RESPONSIBILITIES
Process orders, received via e‑mail, phone, EDI and eCommerce
Order management, communicating with Product lead Teams
Engage with customers to clarify order details, provide order updates, and resolve issues
Process RMA’s, credits, restocking fees for product returns
Coordinate and respond to customer requests for information involving other internal departments such as accounting, shipping, planning/scheduling and technical support
Collaborate cross‑functionally to streamline order processing and order fulfillment
QUALIFICATIONS
High school diploma or GED required
Bachelors in business administration or equivalent experience preferred
Experience working with Export processes
Outstanding written and verbal communications with a desire to delight the customer
Have a mindset of process improvement with an eye toward efficiency and innovation
PHYSICAL DEMANDS The physical demands and work environment described here are representative of those an employee encounters and must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regularly required to sit or stand, reach, bend and move about the facility
Must be able to sit and stand for extended period of time
Standard weekly job hours: 40 hours
Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefits package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.
At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resource Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affiantative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non‑merit factors.
Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology. Join the global Xylem team today!
#J-18808-Ljbffr
Customer Service Representative
role at
Xylem .
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
We’re Hiring for a Customer Service Representative in Yellow Springs!
The role of the Customer Service Representative is crucial to ensuring an elevated customer experience and seamless order coordination within the Customer Success team. This position plays a vital role in ensuring order accuracy and efficiency with collaboration between customer, sales teams, logistics and operations.
CORE RESPONSIBILITIES
Process orders, received via e‑mail, phone, EDI and eCommerce
Order management, communicating with Product lead Teams
Engage with customers to clarify order details, provide order updates, and resolve issues
Process RMA’s, credits, restocking fees for product returns
Coordinate and respond to customer requests for information involving other internal departments such as accounting, shipping, planning/scheduling and technical support
Collaborate cross‑functionally to streamline order processing and order fulfillment
QUALIFICATIONS
High school diploma or GED required
Bachelors in business administration or equivalent experience preferred
Experience working with Export processes
Outstanding written and verbal communications with a desire to delight the customer
Have a mindset of process improvement with an eye toward efficiency and innovation
PHYSICAL DEMANDS The physical demands and work environment described here are representative of those an employee encounters and must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regularly required to sit or stand, reach, bend and move about the facility
Must be able to sit and stand for extended period of time
Standard weekly job hours: 40 hours
Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefits package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.
At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resource Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affiantative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non‑merit factors.
Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology. Join the global Xylem team today!
#J-18808-Ljbffr