Kendall Hunt Publishing Company
Customer Solutions Representative
Kendall Hunt Publishing Company, Dubuque, Iowa, United States, 52001
Join the
Customer Solutions Representative
team at
Kendall Hunt Publishing Company . The role is office‑based in Dubuque, Iowa and does not support remote work.
Do you have a passion for helping others and enjoy researching solutions? We are looking for problem solvers, critical thinkers, and level‑headed employees to guide our internal and external customers.
As part of a motivated, customer‑centric team, you will assist customers via phone, e‑mail and online chat with questions about our products and services.
Typical Work Day
Provide first‑level customer support via phone, online chat and other social media tools.
Assist customers using products for the first time (e.g., purchasing on e‑commerce, registering on websites).
Troubleshoot problems customers may experience (e.g., password reset, wrong class registration, activation code not working).
Research and resolve questions or issues related to order inquiries, proof of deliveries, invoice copies, credit card inquiries, KH website, etc.
Update the corporate CRM with information based on support issues handled.
Who We Need
Ability to use multiple software platforms and programs.
Prior customer support experience and a professional, detail‑oriented approach.
Strong verbal and written communication skills with the ability to multi‑task.
A higher‑education degree is preferred, but any educational background is welcomed.
Opportunity to advance within the company from this gateway role.
Benefits
Job stability: Kendall Hunt has been around for more than 75 years.
Career growth: gain experience and promote to higher roles.
Affordable medical, dental and vision insurance with company‑paid life insurance and disability coverage.
Generous company match on 401(k) plan and profit sharing.
A generous PTO policy with paid holidays.
Scholarship and tuition reimbursement.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Other
Industries
Book Publishing
An Equal Opportunity Employer. HRDept@kendallhunt.com
#J-18808-Ljbffr
Customer Solutions Representative
team at
Kendall Hunt Publishing Company . The role is office‑based in Dubuque, Iowa and does not support remote work.
Do you have a passion for helping others and enjoy researching solutions? We are looking for problem solvers, critical thinkers, and level‑headed employees to guide our internal and external customers.
As part of a motivated, customer‑centric team, you will assist customers via phone, e‑mail and online chat with questions about our products and services.
Typical Work Day
Provide first‑level customer support via phone, online chat and other social media tools.
Assist customers using products for the first time (e.g., purchasing on e‑commerce, registering on websites).
Troubleshoot problems customers may experience (e.g., password reset, wrong class registration, activation code not working).
Research and resolve questions or issues related to order inquiries, proof of deliveries, invoice copies, credit card inquiries, KH website, etc.
Update the corporate CRM with information based on support issues handled.
Who We Need
Ability to use multiple software platforms and programs.
Prior customer support experience and a professional, detail‑oriented approach.
Strong verbal and written communication skills with the ability to multi‑task.
A higher‑education degree is preferred, but any educational background is welcomed.
Opportunity to advance within the company from this gateway role.
Benefits
Job stability: Kendall Hunt has been around for more than 75 years.
Career growth: gain experience and promote to higher roles.
Affordable medical, dental and vision insurance with company‑paid life insurance and disability coverage.
Generous company match on 401(k) plan and profit sharing.
A generous PTO policy with paid holidays.
Scholarship and tuition reimbursement.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Other
Industries
Book Publishing
An Equal Opportunity Employer. HRDept@kendallhunt.com
#J-18808-Ljbffr