DSV Air & Sea Inc.
If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.
Job area: Customer Service
FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to HR@us.dsv.com.
Customer Service Agent - 104634 Location:
USA - Fontana, Slover Ave.
Division:
Solutions.
Time Type:
Full Time.
POSITION SUMMARY The Customer Service Agent, Admin has the basic responsibility for label control, yard coordination, and administrative functions in support of the entire outbound (Shipping and Picking) operation. The Admin is also responsible for communicating issues to the outbound supervisors in a timely manner. Must have Excel Experience and be computer literate.
RESPONSIBILITIES
Label Control:
Prepare, distribute, and reprint all labels for carton/pallet pickers daily in a fair and consistent manner. Maintain a clear, consistent label flow to allow pickers the opportunity to perform in a safe, accurate, and productive manner without issue or hindrance. Track and document all labels given out.
Yard Coordination:
Utilize Y/WMS system to communicate outbound pulls and plugs to yard drivers on a daily basis. Assist supervisor to ensure trailer is properly chocked and green light is active before trailers are moved or loading begins.
Administrative Functions:
Complete computer data entry required for shipments. Issue seals to loaders. Verify accurate, pertinent information (seal number, trailer number, store number, etc.) in order to prepare Bills of Lading (BOL's) for all completed outbound loads. Schedule LTL carriers for pickup (site specific). Print work assignments for replenishment drivers. Document and file all outbound related paperwork in a neat and orderly fashion. Multitask and work with a high sense of urgency in the performance of all duties. Assist outbound supervisors with compiling and tracking downtime sheets as required. Provide service and adhere to professional etiquette when communicating with members of management, peers, customers, and visitors.
Safety, Sanitation, Security:
Maintain a clean, neat, and orderly work area. Assist in maintaining the security of the warehouse. Ensure all seals and sensitive documents are properly secured when not in use. Distribute and collect tools and equipment (RF guns, bolt cutters, etc.) to associates and report issues to outbound supervisors in a timely manner. Conduct operations in a manner, which promotes safety. Conduct operations in accordance with OSHA and MSDS Standard.
Safe use of powered equipment, RF scanners, computers, and printers. Follow company policies, guidelines, and ISO procedures. Exposure to varied environmental conditions. Repeated heavy lifting over 25 pounds as needed. Repetitive motion consisting of walking, climbing, and carrying. Repetitive stationary activities consisting of standing, sitting, bending, stretching, stooping, kneeling, crouching, squatting, reaching, pushing, pulling, holding, and grasping. Perform other duties as assigned. Work overtime as dictated by business whether mandatory or voluntary.
SUPERVISORY RESPONSIBILITIES None.
MINIMUM REQUIRED QUALIFICATIONS
Education and/or Experience:
Must have a high school diploma or general education degree (GED). 1-3 years' experience working in inventory control or warehousing admin experience.
Certificates, Licenses, Registrations or Professional Designations:
None.
Other:
Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months which can range from mild to moderate.
SKILLS, KNOWLEDGE AND ABILITIES
Computer Skills:
Intermediate computer skills. RF Scanners. Proficient MS Office Applications.
Language Skills:
English (reading, writing, verbal).
Mathematical Skills:
Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products.
Strong attention to detail accuracy and accomplish job task in a timely manner. Ability to perform duties with minimal supervision or guidance. Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment. Effective communication skills.
PREFERRED QUALIFICATIONS
1-2 years' experience working in a warehouse/logistics/distribution environment.
1-2 years' experience working with Warehouse Management Systems (WMS).
PHYSICAL DEMANDS Occasionally bending. Frequently walking and standing constantly. Sitting. Ability to lift/carry and push/pull 11-20 pounds. Reach above shoulder, squat, or kneel.
WORK ENVIRONMENT While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.
REASONABLE ACCOMMODATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
PAY Expected base pay is: $20.00 - $23.22 hourly. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, geographic location and other objective business considerations.
EEO STATEMENT DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at
athr@us.dsv.com . If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
ABOUT DSV DSV is a global leader in transport and logistics, with over 90 countries and approximately 160,000 colleagues. We offer solid services and help customers achieve their goals. Join us to shape the future of logistics in a dynamic, inclusive environment.
#J-18808-Ljbffr
Job area: Customer Service
FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to HR@us.dsv.com.
Customer Service Agent - 104634 Location:
USA - Fontana, Slover Ave.
Division:
Solutions.
Time Type:
Full Time.
POSITION SUMMARY The Customer Service Agent, Admin has the basic responsibility for label control, yard coordination, and administrative functions in support of the entire outbound (Shipping and Picking) operation. The Admin is also responsible for communicating issues to the outbound supervisors in a timely manner. Must have Excel Experience and be computer literate.
RESPONSIBILITIES
Label Control:
Prepare, distribute, and reprint all labels for carton/pallet pickers daily in a fair and consistent manner. Maintain a clear, consistent label flow to allow pickers the opportunity to perform in a safe, accurate, and productive manner without issue or hindrance. Track and document all labels given out.
Yard Coordination:
Utilize Y/WMS system to communicate outbound pulls and plugs to yard drivers on a daily basis. Assist supervisor to ensure trailer is properly chocked and green light is active before trailers are moved or loading begins.
Administrative Functions:
Complete computer data entry required for shipments. Issue seals to loaders. Verify accurate, pertinent information (seal number, trailer number, store number, etc.) in order to prepare Bills of Lading (BOL's) for all completed outbound loads. Schedule LTL carriers for pickup (site specific). Print work assignments for replenishment drivers. Document and file all outbound related paperwork in a neat and orderly fashion. Multitask and work with a high sense of urgency in the performance of all duties. Assist outbound supervisors with compiling and tracking downtime sheets as required. Provide service and adhere to professional etiquette when communicating with members of management, peers, customers, and visitors.
Safety, Sanitation, Security:
Maintain a clean, neat, and orderly work area. Assist in maintaining the security of the warehouse. Ensure all seals and sensitive documents are properly secured when not in use. Distribute and collect tools and equipment (RF guns, bolt cutters, etc.) to associates and report issues to outbound supervisors in a timely manner. Conduct operations in a manner, which promotes safety. Conduct operations in accordance with OSHA and MSDS Standard.
Safe use of powered equipment, RF scanners, computers, and printers. Follow company policies, guidelines, and ISO procedures. Exposure to varied environmental conditions. Repeated heavy lifting over 25 pounds as needed. Repetitive motion consisting of walking, climbing, and carrying. Repetitive stationary activities consisting of standing, sitting, bending, stretching, stooping, kneeling, crouching, squatting, reaching, pushing, pulling, holding, and grasping. Perform other duties as assigned. Work overtime as dictated by business whether mandatory or voluntary.
SUPERVISORY RESPONSIBILITIES None.
MINIMUM REQUIRED QUALIFICATIONS
Education and/or Experience:
Must have a high school diploma or general education degree (GED). 1-3 years' experience working in inventory control or warehousing admin experience.
Certificates, Licenses, Registrations or Professional Designations:
None.
Other:
Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months which can range from mild to moderate.
SKILLS, KNOWLEDGE AND ABILITIES
Computer Skills:
Intermediate computer skills. RF Scanners. Proficient MS Office Applications.
Language Skills:
English (reading, writing, verbal).
Mathematical Skills:
Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products.
Strong attention to detail accuracy and accomplish job task in a timely manner. Ability to perform duties with minimal supervision or guidance. Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment. Effective communication skills.
PREFERRED QUALIFICATIONS
1-2 years' experience working in a warehouse/logistics/distribution environment.
1-2 years' experience working with Warehouse Management Systems (WMS).
PHYSICAL DEMANDS Occasionally bending. Frequently walking and standing constantly. Sitting. Ability to lift/carry and push/pull 11-20 pounds. Reach above shoulder, squat, or kneel.
WORK ENVIRONMENT While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.
REASONABLE ACCOMMODATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
PAY Expected base pay is: $20.00 - $23.22 hourly. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, geographic location and other objective business considerations.
EEO STATEMENT DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at
athr@us.dsv.com . If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
ABOUT DSV DSV is a global leader in transport and logistics, with over 90 countries and approximately 160,000 colleagues. We offer solid services and help customers achieve their goals. Join us to shape the future of logistics in a dynamic, inclusive environment.
#J-18808-Ljbffr