Purcell Tire & Rubber Co
Inside Sales/Clerical - Boise, ID
Purcell Tire & Rubber Co, Boise, Idaho, United States, 83708
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Inside Sales/Clerical - Boise, ID
role at
Purcell Tire & Rubber Co
Mission
To sell automotive service, tires, and tire-related services within commercial centers or retail centers with commercial capabilities.
Essential Duties
Sell inventory on hand
Assure that the highest levels of customer service are met
Use point of sale system to prepare work orders by describing symptoms, problems, and causes discovered
Resolve customer concerns or complaints as they arise
Follow pricing policies to provide satisfactory gross margins
Obtain approval for work authorized by the customer by obtaining signature
Handle daily cash, credit, national account, and fleet transactions
Meet goals and sales quotas set by supervisor
Maintain a clean shop and customer waiting area, including restrooms to reflect the proper corporate image to the public
Clean, restock, and update store displays daily
Maintain proper telephone answering techniques
Solicit new accounts
Protect company assets (inventory, cash accounts, receivables, equipment and real estate)
Embrace Purcell’s culture of safety and perform all jobs in a safe manner
Regular attendance in accordance with assigned schedule
Ability to perform physical requirements as listed in job description
Other essential and non-essential duties, as assigned by management
Requirements
Minimum Job-Specific Experience:
3-5 years
Management Experience:
1-2 years
Driver’s License Required:
Yes
Other Job-Specific Licenses or Certifications Required:
Tire Industry Association CTS certification, vendor-provided training
Knowledge, Skills, & Abilities (KSA’s)
Tire Industry Essential industry information including tire brands, designs, treads; proper safety and functional procedures; and relevant customer markets.
Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources, leadership, production methods, and coordination of people and resources.
Customer Service Knowledge of principles and processes for providing customer and personal services, including needs assessment, quality standards, and customer satisfaction evaluation.
Mathematics Knowledge of arithmetic, algebra, geometry, statistics, and their applications.
Sales and Marketing Knowledge of principles and methods for showing, promoting, and selling products or services, including marketing strategy, product demonstration, sales techniques, and sales control systems.
Computers and Programs Knowledge and proficient use of computer hardware and software (AS400, Microsoft Excel, Word & PowerPoint, accounting software).
Typing Ability to type at 55 words per minute.
Calculator Efficient skill with a calculator.
Phone Systems Ability to operate phone systems for the effective communication of information to interested parties.
Cognitive KSA’s
Critical Thinking – Using logic and reasoning to identify strengths and weaknesses of alternative solutions.
Problem Sensitivity – Recognizing when something is wrong or likely to go wrong.
Deductive Reasoning – Applying general rules to specific problems to produce meaningfully correct answers.
Inductive Reasoning – Combining pieces of information to form general rules or conclusions.
Persuasion – Persuading others to change their minds or behavior.
Service Orientation – Actively looking for ways to help people.
Communication KSA’s
English Language – Knowledge of structure and content of the English language, including spelling, grammar, and composition.
Active Listening – Giving full attention to what others say, asking questions appropriately, and not interrupting inappropriately.
Writing & Speaking – Communicating effectively in writing and interpersonal speaking appropriate for the audience.
Location:
Boise, ID |
Salary:
$37,000.00 – $70,000.00 annually
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Inside Sales/Clerical - Boise, ID
role at
Purcell Tire & Rubber Co
Mission
To sell automotive service, tires, and tire-related services within commercial centers or retail centers with commercial capabilities.
Essential Duties
Sell inventory on hand
Assure that the highest levels of customer service are met
Use point of sale system to prepare work orders by describing symptoms, problems, and causes discovered
Resolve customer concerns or complaints as they arise
Follow pricing policies to provide satisfactory gross margins
Obtain approval for work authorized by the customer by obtaining signature
Handle daily cash, credit, national account, and fleet transactions
Meet goals and sales quotas set by supervisor
Maintain a clean shop and customer waiting area, including restrooms to reflect the proper corporate image to the public
Clean, restock, and update store displays daily
Maintain proper telephone answering techniques
Solicit new accounts
Protect company assets (inventory, cash accounts, receivables, equipment and real estate)
Embrace Purcell’s culture of safety and perform all jobs in a safe manner
Regular attendance in accordance with assigned schedule
Ability to perform physical requirements as listed in job description
Other essential and non-essential duties, as assigned by management
Requirements
Minimum Job-Specific Experience:
3-5 years
Management Experience:
1-2 years
Driver’s License Required:
Yes
Other Job-Specific Licenses or Certifications Required:
Tire Industry Association CTS certification, vendor-provided training
Knowledge, Skills, & Abilities (KSA’s)
Tire Industry Essential industry information including tire brands, designs, treads; proper safety and functional procedures; and relevant customer markets.
Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources, leadership, production methods, and coordination of people and resources.
Customer Service Knowledge of principles and processes for providing customer and personal services, including needs assessment, quality standards, and customer satisfaction evaluation.
Mathematics Knowledge of arithmetic, algebra, geometry, statistics, and their applications.
Sales and Marketing Knowledge of principles and methods for showing, promoting, and selling products or services, including marketing strategy, product demonstration, sales techniques, and sales control systems.
Computers and Programs Knowledge and proficient use of computer hardware and software (AS400, Microsoft Excel, Word & PowerPoint, accounting software).
Typing Ability to type at 55 words per minute.
Calculator Efficient skill with a calculator.
Phone Systems Ability to operate phone systems for the effective communication of information to interested parties.
Cognitive KSA’s
Critical Thinking – Using logic and reasoning to identify strengths and weaknesses of alternative solutions.
Problem Sensitivity – Recognizing when something is wrong or likely to go wrong.
Deductive Reasoning – Applying general rules to specific problems to produce meaningfully correct answers.
Inductive Reasoning – Combining pieces of information to form general rules or conclusions.
Persuasion – Persuading others to change their minds or behavior.
Service Orientation – Actively looking for ways to help people.
Communication KSA’s
English Language – Knowledge of structure and content of the English language, including spelling, grammar, and composition.
Active Listening – Giving full attention to what others say, asking questions appropriately, and not interrupting inappropriately.
Writing & Speaking – Communicating effectively in writing and interpersonal speaking appropriate for the audience.
Location:
Boise, ID |
Salary:
$37,000.00 – $70,000.00 annually
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