Amcor
11 hours ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.
At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle, it’s our core value and integral to how we do business. Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world‑class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.
To learn more about playing for Team Amcor, visit https://www.amcor.com
Job Description This role is focused on performing transactional activities supporting customer service, sales operations, and finance to ensure proper systems recording of customer returns, new items set‑up, sample requests, and quoting new items. It works alongside the Customer Care Specialist to ensure flawless communication to customers. The Sales Support Specialist may also be responsible for managing small to mid‑tier accounts and servicing those customers' orders on‑time and in‑full.
Key Accountabilities
Order Entry – ensures customer order is encoded (automatic or manual) accurately and on‑time. Evaluates order quantity versus set minimum requirements.
Customer Incident Tracking – uses TICS (Tracking Incident Complaint System) to process customer complaints such as invoice disputes, short deliveries, and/or returns to ensure timely and proper resolution for the customer.
New Item Creation – facilitates creation of new finished goods items and coordinates with cross‑functional team members for timely completion of master data.
Sample Requests – based on quantity and product line, enters request through applicable channel, Sample Lab or Plant; ensures timely production and shipment of samples to the requestor.
Quoting – determines if request is eligible for quoting and quantity meets MOQ; enters all product details into Quote App.
Regulatory, Specs, and Drawing Requests – determines appropriate regulatory, specs, and drawings to retrieve or submit as requested by the customer.
ITrade – maintains and troubleshoots EDI connectivity with customers within the order‑to‑cash process.
Customer Portal Maintenance – is point of contact for assigned external customer and third‑party online portals to provide accurate information to customers related to product inquiries, returns, credits, and general inquiries.
Global Data Synchronization Network – works closely with product line management, marketing, sales, and customer care to maintain GDSN item attributes via OneWorldSync Portal.
Additional Responsibilities (not to exceed 30% of workload):
Order Acknowledgement, Order Status Communication, Demand Management and Control, Order Fulfillment Process Improvement and Service Risks Mitigation.
Performance Measures
TICS item turnaround time
New item creation turnaround time
Sample request turnaround time
Quoting turnaround time
Order entry accuracy
Qualifications
Bachelor’s Degree or Associate’s Degree preferred in Management, Sales, Marketing, or Supply Chain.
1–2 years’ experience in customer service in a fast‑moving consumer or manufacturing environment.
Strongly preferred 1–2 years’ experience working with ERP, portals, and other data encoding and interchange software.
Proficiency in gathering, analyzing and interpreting data.
Proficient in Microsoft Excel and related Office applications.
Effectively communicate with customers, both external and internal.
Competencies
Excellent communication skills – verbal and written.
Independent, works effectively with little supervision.
Self‑starting.
Excellent attention to details.
Comfortable working on repetitive tasks.
Our Expectations We expect our people to be guided by the Amcor Way and demonstrate our values every day to enable the business to win: our people are engaged and developing as part of a high‑performing team; our customers grow and prosper from Amcor’s quality, service, and innovation; our investors benefit from consistent growth; the environment is better off because of Amcor’s leadership and products.
Equal Opportunity Employer Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need a reasonable accommodation, please call 224‑313‑7000.
Benefits
Medical, dental and vision plans.
Flexible time off, starting at 80 hours paid time per year for full‑time salaried employees.
Company‑paid holidays, starting at 9 days per year.
Wellbeing program & Employee Assistance Program.
Health Savings Account / Flexible Spending Account.
Life insurance, AD&D, short‑term & long‑term disability; voluntary accident disability benefits available.
Paid parental leave.
Retirement Savings Plan with company match.
Tuition reimbursement (dependent upon approval).
Discretionary annual bonus program (initial eligibility dependent upon hire date).
Seniority Level Entry level
Employment type Full‑time
Job function and Industries Other – Packaging and Containers Manufacturing
Location and Salary Fort Wayne, IN – $46,000.00 - $58,000.00 (Full‑time)
#J-18808-Ljbffr
Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.
At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle, it’s our core value and integral to how we do business. Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world‑class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.
To learn more about playing for Team Amcor, visit https://www.amcor.com
Job Description This role is focused on performing transactional activities supporting customer service, sales operations, and finance to ensure proper systems recording of customer returns, new items set‑up, sample requests, and quoting new items. It works alongside the Customer Care Specialist to ensure flawless communication to customers. The Sales Support Specialist may also be responsible for managing small to mid‑tier accounts and servicing those customers' orders on‑time and in‑full.
Key Accountabilities
Order Entry – ensures customer order is encoded (automatic or manual) accurately and on‑time. Evaluates order quantity versus set minimum requirements.
Customer Incident Tracking – uses TICS (Tracking Incident Complaint System) to process customer complaints such as invoice disputes, short deliveries, and/or returns to ensure timely and proper resolution for the customer.
New Item Creation – facilitates creation of new finished goods items and coordinates with cross‑functional team members for timely completion of master data.
Sample Requests – based on quantity and product line, enters request through applicable channel, Sample Lab or Plant; ensures timely production and shipment of samples to the requestor.
Quoting – determines if request is eligible for quoting and quantity meets MOQ; enters all product details into Quote App.
Regulatory, Specs, and Drawing Requests – determines appropriate regulatory, specs, and drawings to retrieve or submit as requested by the customer.
ITrade – maintains and troubleshoots EDI connectivity with customers within the order‑to‑cash process.
Customer Portal Maintenance – is point of contact for assigned external customer and third‑party online portals to provide accurate information to customers related to product inquiries, returns, credits, and general inquiries.
Global Data Synchronization Network – works closely with product line management, marketing, sales, and customer care to maintain GDSN item attributes via OneWorldSync Portal.
Additional Responsibilities (not to exceed 30% of workload):
Order Acknowledgement, Order Status Communication, Demand Management and Control, Order Fulfillment Process Improvement and Service Risks Mitigation.
Performance Measures
TICS item turnaround time
New item creation turnaround time
Sample request turnaround time
Quoting turnaround time
Order entry accuracy
Qualifications
Bachelor’s Degree or Associate’s Degree preferred in Management, Sales, Marketing, or Supply Chain.
1–2 years’ experience in customer service in a fast‑moving consumer or manufacturing environment.
Strongly preferred 1–2 years’ experience working with ERP, portals, and other data encoding and interchange software.
Proficiency in gathering, analyzing and interpreting data.
Proficient in Microsoft Excel and related Office applications.
Effectively communicate with customers, both external and internal.
Competencies
Excellent communication skills – verbal and written.
Independent, works effectively with little supervision.
Self‑starting.
Excellent attention to details.
Comfortable working on repetitive tasks.
Our Expectations We expect our people to be guided by the Amcor Way and demonstrate our values every day to enable the business to win: our people are engaged and developing as part of a high‑performing team; our customers grow and prosper from Amcor’s quality, service, and innovation; our investors benefit from consistent growth; the environment is better off because of Amcor’s leadership and products.
Equal Opportunity Employer Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need a reasonable accommodation, please call 224‑313‑7000.
Benefits
Medical, dental and vision plans.
Flexible time off, starting at 80 hours paid time per year for full‑time salaried employees.
Company‑paid holidays, starting at 9 days per year.
Wellbeing program & Employee Assistance Program.
Health Savings Account / Flexible Spending Account.
Life insurance, AD&D, short‑term & long‑term disability; voluntary accident disability benefits available.
Paid parental leave.
Retirement Savings Plan with company match.
Tuition reimbursement (dependent upon approval).
Discretionary annual bonus program (initial eligibility dependent upon hire date).
Seniority Level Entry level
Employment type Full‑time
Job function and Industries Other – Packaging and Containers Manufacturing
Location and Salary Fort Wayne, IN – $46,000.00 - $58,000.00 (Full‑time)
#J-18808-Ljbffr