Elevare Branding
Job Description
We are currently seeking a
Customer Service Trainer
to lead the development and delivery of training programs that ensure our customer service teams provide exceptional support. The ideal candidate will bring a passion for coaching, a talent for communication, and a deep understanding of customer service strategies.
Responsibilities
Design, implement, and update customer service training programs
Deliver engaging in-person and virtual training sessions
Evaluate training effectiveness and make improvements based on feedback and performance metrics
Support onboarding and continuous education for customer service representatives
Collaborate with leadership to identify skill gaps and training needs
Maintain detailed training documentation and manuals
Monitor compliance with quality standards and company procedures
Qualifications
Proven experience as a trainer, preferably in a customer service or call center environment
Strong presentation, coaching, and interpersonal communication skills
Ability to develop and deliver instructional materials effectively
Proficient in using training tools and platforms (e.g., LMS, video conferencing, etc.)
Excellent time management and organizational skills
Bachelor’s degree in Communications, Business, Human Resources, or a related field preferred
Benefits
Competitive salary ($52,000 - $59,000 annually)
Opportunities for professional growth and internal advancement
Supportive team culture focused on collaboration and development
Paid time off, holidays, and wellness days
Health, dental, and vision insurance packages
Ongoing training and certification opportunities
#J-18808-Ljbffr
Customer Service Trainer
to lead the development and delivery of training programs that ensure our customer service teams provide exceptional support. The ideal candidate will bring a passion for coaching, a talent for communication, and a deep understanding of customer service strategies.
Responsibilities
Design, implement, and update customer service training programs
Deliver engaging in-person and virtual training sessions
Evaluate training effectiveness and make improvements based on feedback and performance metrics
Support onboarding and continuous education for customer service representatives
Collaborate with leadership to identify skill gaps and training needs
Maintain detailed training documentation and manuals
Monitor compliance with quality standards and company procedures
Qualifications
Proven experience as a trainer, preferably in a customer service or call center environment
Strong presentation, coaching, and interpersonal communication skills
Ability to develop and deliver instructional materials effectively
Proficient in using training tools and platforms (e.g., LMS, video conferencing, etc.)
Excellent time management and organizational skills
Bachelor’s degree in Communications, Business, Human Resources, or a related field preferred
Benefits
Competitive salary ($52,000 - $59,000 annually)
Opportunities for professional growth and internal advancement
Supportive team culture focused on collaboration and development
Paid time off, holidays, and wellness days
Health, dental, and vision insurance packages
Ongoing training and certification opportunities
#J-18808-Ljbffr