Border States
Customer Service Rep
at
Border States
Location:
Pewaukee, WI
Application Deadline:
Posted until filled
Job Summary: Supports the day-to-day operations of the Customer Service Team in promoting sales, obtaining orders and providing service to our customers. Obtains orders, provides customers timely follow-up on technical inquiries, maintains reports, actively participate in the marketing and sale of Border States’ products and services, resolves customer billing problems, and provides input on product evaluations, code descriptions, inventory management, and pricing development.
Responsibilities
Works closely with Border States’ sales and marketing staff to meet and exceed Branch sales and gross profit objectives.
Obtains orders and provides proactive customer service sales and service functions including order entry, expediting, pricing, returns, coordinate deliveries and follow-up on customer inquiries, as required.
Provides timely follow-up on customer technical inquiries and requests.
Maintains Open Order Reports, Billing Block Reports and other reports deemed necessary on a consistent basis.
Actively participates in the marketing and sale of Border States’ products and services.
Consistently provides responsive, quality service to meet and exceed customer expectations.
Provides input to BSE personnel on customer needs or concerns regarding pricing, inventory, products, competition and procedures.
Coordinates with the Customer Financial Services staff to resolve customer-billing problems resulting from errors in pricing, shipping, delivery or other credit areas.
Provides input to the pricing and purchasing areas on product evaluations, code descriptions, inventory management, pricing development, and other related functions.
Non-essential Functions
Attends sales meetings and training programs, as required.
May assist with sales meetings and trade shows, as needed.
May develop quotations and request bid or performance bonds for customers within company profit objectives and guidelines.
Qualifications
Minimum of a two-year business/trade degree preferred or the equivalent in work experience.
Minimum of two years of prior customer service, city desk or sales experience with strong knowledge of electrical products and systems preferred.
Technical ability to understand electrical systems with a minimum of two-years of prior electrical distribution experience preferred.
Ability to read, write and speak in English preferred.
Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), Internet, Email and SAP software.
Skills And Abilities
Excellent customer service skills include being competent, accurate, responsive and engaged.
Excellent interpersonal, written and verbal communication, reading, and customer service skills are preferred.
Ability to effectively plan and organize.
Physical Requirements Frequency at which you would carry/lift in a typical day: Occasionally 0–33%; Frequently 34–66%; Continuously 67–100%.
Lift from Waist: • 0–10 lbs: Not at all • 10–25 lbs: Not at all • 26–50 lbs: Not at all • 51–75 lbs: Not at all • 75–100 lbs: Not at all • 100+ lbs: Not at all
Lift from Floor: • 0–10 lbs: Frequently • 10–25 lbs: Frequently • 26–50 lbs: Occasionally • 51–75 lbs: Occasionally • 75–100 lbs: Not at all • 100+ lbs: Not at all
Carried for Distance: • 0–10 lbs: Not at all • 10–25 lbs: Not at all • 26–50 lbs: Not at all • 51–75 lbs: Not at all • 75–100 lbs: Not at all • 100+ lbs: Not at all
Physical Activity: • Sitting continuously • Standing frequently • Walking frequently • Bending/stooping occasionally • Crawling not at all • Climbing/Stairs frequently • Reaching frequently • Crouching/squatting occasionally • Kneeling occasionally • Balancing occasionally • Repetitive motion continuously • Pivoting occasionally • Pushing/Pulling occasionally • Grasping continuously • Fingering continuously • Talking continuously • Driving occasionally • Desk work continuously • Use of a computer continuously • Use of a telephone continuously • Hearing continuously • Exposure to adverse weather occasionally • Travel occasionally
Additional Information This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer’s discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.
About Border States Border States is a leader in the electrical supply distribution industry with approximately 130 locations in 31 states. It is a 100% employee‑owned company with a competitive benefit package.
Benefits
Health, Dental and Vision Benefits
Accident, Critical Illness, Hospital Indemnity
FSA & HSA
Employee Stock Ownership Plan (ESOP)
Disability Benefits
401(k) Retirement Plan
Life Insurance
Employee Assistance Program
Paid Holidays
Paid Volunteer Time
Personal Leave time and more!
Bonuses upon achievement of branch and company goals
Equal Opportunity Border States is an equal opportunity employer.
Drug Free/Smoke Free workplace Employment may be contingent on successful pre-employment screenings, including criminal background check and drug testing as applicable.
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at
Border States
Location:
Pewaukee, WI
Application Deadline:
Posted until filled
Job Summary: Supports the day-to-day operations of the Customer Service Team in promoting sales, obtaining orders and providing service to our customers. Obtains orders, provides customers timely follow-up on technical inquiries, maintains reports, actively participate in the marketing and sale of Border States’ products and services, resolves customer billing problems, and provides input on product evaluations, code descriptions, inventory management, and pricing development.
Responsibilities
Works closely with Border States’ sales and marketing staff to meet and exceed Branch sales and gross profit objectives.
Obtains orders and provides proactive customer service sales and service functions including order entry, expediting, pricing, returns, coordinate deliveries and follow-up on customer inquiries, as required.
Provides timely follow-up on customer technical inquiries and requests.
Maintains Open Order Reports, Billing Block Reports and other reports deemed necessary on a consistent basis.
Actively participates in the marketing and sale of Border States’ products and services.
Consistently provides responsive, quality service to meet and exceed customer expectations.
Provides input to BSE personnel on customer needs or concerns regarding pricing, inventory, products, competition and procedures.
Coordinates with the Customer Financial Services staff to resolve customer-billing problems resulting from errors in pricing, shipping, delivery or other credit areas.
Provides input to the pricing and purchasing areas on product evaluations, code descriptions, inventory management, pricing development, and other related functions.
Non-essential Functions
Attends sales meetings and training programs, as required.
May assist with sales meetings and trade shows, as needed.
May develop quotations and request bid or performance bonds for customers within company profit objectives and guidelines.
Qualifications
Minimum of a two-year business/trade degree preferred or the equivalent in work experience.
Minimum of two years of prior customer service, city desk or sales experience with strong knowledge of electrical products and systems preferred.
Technical ability to understand electrical systems with a minimum of two-years of prior electrical distribution experience preferred.
Ability to read, write and speak in English preferred.
Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), Internet, Email and SAP software.
Skills And Abilities
Excellent customer service skills include being competent, accurate, responsive and engaged.
Excellent interpersonal, written and verbal communication, reading, and customer service skills are preferred.
Ability to effectively plan and organize.
Physical Requirements Frequency at which you would carry/lift in a typical day: Occasionally 0–33%; Frequently 34–66%; Continuously 67–100%.
Lift from Waist: • 0–10 lbs: Not at all • 10–25 lbs: Not at all • 26–50 lbs: Not at all • 51–75 lbs: Not at all • 75–100 lbs: Not at all • 100+ lbs: Not at all
Lift from Floor: • 0–10 lbs: Frequently • 10–25 lbs: Frequently • 26–50 lbs: Occasionally • 51–75 lbs: Occasionally • 75–100 lbs: Not at all • 100+ lbs: Not at all
Carried for Distance: • 0–10 lbs: Not at all • 10–25 lbs: Not at all • 26–50 lbs: Not at all • 51–75 lbs: Not at all • 75–100 lbs: Not at all • 100+ lbs: Not at all
Physical Activity: • Sitting continuously • Standing frequently • Walking frequently • Bending/stooping occasionally • Crawling not at all • Climbing/Stairs frequently • Reaching frequently • Crouching/squatting occasionally • Kneeling occasionally • Balancing occasionally • Repetitive motion continuously • Pivoting occasionally • Pushing/Pulling occasionally • Grasping continuously • Fingering continuously • Talking continuously • Driving occasionally • Desk work continuously • Use of a computer continuously • Use of a telephone continuously • Hearing continuously • Exposure to adverse weather occasionally • Travel occasionally
Additional Information This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer’s discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.
About Border States Border States is a leader in the electrical supply distribution industry with approximately 130 locations in 31 states. It is a 100% employee‑owned company with a competitive benefit package.
Benefits
Health, Dental and Vision Benefits
Accident, Critical Illness, Hospital Indemnity
FSA & HSA
Employee Stock Ownership Plan (ESOP)
Disability Benefits
401(k) Retirement Plan
Life Insurance
Employee Assistance Program
Paid Holidays
Paid Volunteer Time
Personal Leave time and more!
Bonuses upon achievement of branch and company goals
Equal Opportunity Border States is an equal opportunity employer.
Drug Free/Smoke Free workplace Employment may be contingent on successful pre-employment screenings, including criminal background check and drug testing as applicable.
#J-18808-Ljbffr