OPENLANE
Customer Service Representative (Remote)
Join to apply for the
Customer Service Representative (Remote)
role at
OPENLANE
Base Pay Range $18.00/hr – $20.00/hr
Who We Are
We make wholesale easy so our customers can be more successful.
We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.
We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
We’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Our Values
Driven Waybuilders.
We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity.
We seek to understand and improve our customers’ experience.
Smart Risk‑Taking.
We transform risk into progress through data, experience, and intuition.
Fearless Ownership.
We deliver what we promise and learn along the way.
What We Offer
Competitive payMedical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer‑paid short‑term disability, long‑term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement
Location This can be a 100% remote (WFH) position from anywhere within the continental US.
Shift Hours This team provides coverage from 5:00 am to 5:00 pm Arizona time, so your 8‑hour shift will fall between these hours.
We're Looking For The
Customer Service Representative
acts as a support partner by assisting customers including repossession companies, lenders, and others by answering questions, providing information, and troubleshooting problems via phone, chat, or email. The role requires knowledge of company policies, procedures, and applicable state and federal laws and collaboration with all departments.
You Will
Assist customers with website related issues such as passwords, account permissions, training users, troubleshooting, and identifying issues with mobile apps and online data.
Document issues in a ticketing system, when necessary, problem‑solve with other departments, and correct information in the system.
Identify customer needs, issues, and perceptions.
Recognize, document, and communicate trends in customer calls.
Gather information from various sources to build a “resolution” for customers.
Create accurate and concise case notes regarding customer interactions.
Follow‑up with customers to report status of issue resolution or other information.
Answer inbound calls, emails, and chats.
Other projects and tasks as assigned.
Must Have
High School Diploma or GED required with some college preferred.
Three years of customer service or call center experience required; repossession systems/automotive experience preferred.
General automotive knowledge required.
Ability to work independently, efficiently and meet all internal and external time commitments.
Excellent interpersonal skills with proven ability to influence, defuse, reconcile, and remedy customer issues (conflict resolution) to create a win‑win solution.
General knowledge of a Technical Support Ticket System and how to submit a trouble ticket on behalf of a customer.
Salesforce experience preferred.
Compensation Range Of Hourly: $18.00 – $20.00
Referrals increase your chances of interviewing at
OPENLANE
by 2x
#J-18808-Ljbffr
Customer Service Representative (Remote)
role at
OPENLANE
Base Pay Range $18.00/hr – $20.00/hr
Who We Are
We make wholesale easy so our customers can be more successful.
We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.
We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
We’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Our Values
Driven Waybuilders.
We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity.
We seek to understand and improve our customers’ experience.
Smart Risk‑Taking.
We transform risk into progress through data, experience, and intuition.
Fearless Ownership.
We deliver what we promise and learn along the way.
What We Offer
Competitive payMedical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer‑paid short‑term disability, long‑term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement
Location This can be a 100% remote (WFH) position from anywhere within the continental US.
Shift Hours This team provides coverage from 5:00 am to 5:00 pm Arizona time, so your 8‑hour shift will fall between these hours.
We're Looking For The
Customer Service Representative
acts as a support partner by assisting customers including repossession companies, lenders, and others by answering questions, providing information, and troubleshooting problems via phone, chat, or email. The role requires knowledge of company policies, procedures, and applicable state and federal laws and collaboration with all departments.
You Will
Assist customers with website related issues such as passwords, account permissions, training users, troubleshooting, and identifying issues with mobile apps and online data.
Document issues in a ticketing system, when necessary, problem‑solve with other departments, and correct information in the system.
Identify customer needs, issues, and perceptions.
Recognize, document, and communicate trends in customer calls.
Gather information from various sources to build a “resolution” for customers.
Create accurate and concise case notes regarding customer interactions.
Follow‑up with customers to report status of issue resolution or other information.
Answer inbound calls, emails, and chats.
Other projects and tasks as assigned.
Must Have
High School Diploma or GED required with some college preferred.
Three years of customer service or call center experience required; repossession systems/automotive experience preferred.
General automotive knowledge required.
Ability to work independently, efficiently and meet all internal and external time commitments.
Excellent interpersonal skills with proven ability to influence, defuse, reconcile, and remedy customer issues (conflict resolution) to create a win‑win solution.
General knowledge of a Technical Support Ticket System and how to submit a trouble ticket on behalf of a customer.
Salesforce experience preferred.
Compensation Range Of Hourly: $18.00 – $20.00
Referrals increase your chances of interviewing at
OPENLANE
by 2x
#J-18808-Ljbffr