Wichita Water Conditioning, Inc. in
Customer Service Representative
Wichita Water Conditioning, Inc. in, Wichita, Kansas, United States, 67232
Customer Service Representative (Administrative)
As the premium provider of drinking water and water treatment services for the greater part of a century,
Hall's Culligan
continues to innovate and expand our business nationwide by offering tailored solutions to meet the specific needs of each customer backed by our superior Culligan service.
As a
Customer Service Representative (CSR) , you'll play a vital role in ensuring our customers receive a positive customer experience. This role involves addressing inquiries, providing solutions, and maintaining a high level of customer satisfaction. The ideal candidate for this position will genuinely enjoy interacting with our customers, will have an enhanced ability to resolve issues through strong product and service knowledge, and will effectively manage their time.
Why you’ll love working here
We offer a full-time, Monday-Friday work schedule.
You’ll receive paid time off (PTO) at a generous accrual rate.
You’ll be eligible for a full benefits package, including a 401k with company match, following your introductory period.
We’re a stable and growing family-oriented company who regularly offers career advancement opportunities.
We believe in upskilling our employees and promoting from within.
You’ll have the opportunity to utilize Culligan equipment in your home free of charge!
Responsibilities
Respond promptly to customer inquiries via phone, text, and email with a focus on providing an outstanding customer experience.
Effectively and accurately address customer concerns, troubleshoot problems, and provide accurate information.
Handle both routine inquiries and complex issues with professionalism.
Develop and maintain an understanding of our products and services to effectively assist customers and address their needs.
Offer product/service recommendations and educate customers.
Identify, troubleshoot, and resolve customer problems effectively.
Collaborate with other departments to address customer concerns and provide solutions.
Efficiently manage and prioritize tasks to meet individual and team performance goals.
Meet deadlines and response times while maintaining quality in work and customer interactions.
Accurately document customer interactions and transactions in customer service software.
Maintain a clean, organized workspace free of clutter and tripping hazards.
Follow confidentiality protocols to keep customer information protected and adhere to incident reporting procedures.
Work Location Culligan CSRs spend all their time working
in the dealership , more specifically in an
office environment
requiring regular use of computers and multi-line phones – this means you must be able to sit for extended periods of time. While our CSRs primarily work Monday – Friday 8am‑5pm, this role may require some evenings and weekends as business needs require.
Personal attributes The personal attributes that will set you apart in our hiring process include
empathy
and
resilience . Our CSRs must demonstrate understanding and compassion towards customer concerns while also handling difficult situations constructively without becoming discouraged. We expect our CSRs to be
adaptable
to new processes and procedures and to maintain a
positive attitude , even when challenging situations arise. It is imperative that our CSRs be comfortable
multitasking
in order to effectively manage multiple tasks and customer interactions simultaneously.
Technical and communication skills Ideally, you have demonstrated competency in computer and/or tablet use with above average skills in computer applications. You will be able to quickly learn and
adapt to new technologies
and software systems as needed. You should type a minimum of 40 wpm, including ten‑key, accurately and by touch. Your technical skill set should be supported by strong communication skills, commitment to teamwork, and effective problem‑solving skills.
Qualifications
Previous experience in a customer service role preferred.
Excellent verbal and written communication skills.
Excellent organization and multi‑tasking skills.
Strong problem‑solving abilities and attention to detail.
Ability to remain calm under pressure and handle challenging situations with professionalism.
Education
High School/GED or better
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
Hall's Culligan
continues to innovate and expand our business nationwide by offering tailored solutions to meet the specific needs of each customer backed by our superior Culligan service.
As a
Customer Service Representative (CSR) , you'll play a vital role in ensuring our customers receive a positive customer experience. This role involves addressing inquiries, providing solutions, and maintaining a high level of customer satisfaction. The ideal candidate for this position will genuinely enjoy interacting with our customers, will have an enhanced ability to resolve issues through strong product and service knowledge, and will effectively manage their time.
Why you’ll love working here
We offer a full-time, Monday-Friday work schedule.
You’ll receive paid time off (PTO) at a generous accrual rate.
You’ll be eligible for a full benefits package, including a 401k with company match, following your introductory period.
We’re a stable and growing family-oriented company who regularly offers career advancement opportunities.
We believe in upskilling our employees and promoting from within.
You’ll have the opportunity to utilize Culligan equipment in your home free of charge!
Responsibilities
Respond promptly to customer inquiries via phone, text, and email with a focus on providing an outstanding customer experience.
Effectively and accurately address customer concerns, troubleshoot problems, and provide accurate information.
Handle both routine inquiries and complex issues with professionalism.
Develop and maintain an understanding of our products and services to effectively assist customers and address their needs.
Offer product/service recommendations and educate customers.
Identify, troubleshoot, and resolve customer problems effectively.
Collaborate with other departments to address customer concerns and provide solutions.
Efficiently manage and prioritize tasks to meet individual and team performance goals.
Meet deadlines and response times while maintaining quality in work and customer interactions.
Accurately document customer interactions and transactions in customer service software.
Maintain a clean, organized workspace free of clutter and tripping hazards.
Follow confidentiality protocols to keep customer information protected and adhere to incident reporting procedures.
Work Location Culligan CSRs spend all their time working
in the dealership , more specifically in an
office environment
requiring regular use of computers and multi-line phones – this means you must be able to sit for extended periods of time. While our CSRs primarily work Monday – Friday 8am‑5pm, this role may require some evenings and weekends as business needs require.
Personal attributes The personal attributes that will set you apart in our hiring process include
empathy
and
resilience . Our CSRs must demonstrate understanding and compassion towards customer concerns while also handling difficult situations constructively without becoming discouraged. We expect our CSRs to be
adaptable
to new processes and procedures and to maintain a
positive attitude , even when challenging situations arise. It is imperative that our CSRs be comfortable
multitasking
in order to effectively manage multiple tasks and customer interactions simultaneously.
Technical and communication skills Ideally, you have demonstrated competency in computer and/or tablet use with above average skills in computer applications. You will be able to quickly learn and
adapt to new technologies
and software systems as needed. You should type a minimum of 40 wpm, including ten‑key, accurately and by touch. Your technical skill set should be supported by strong communication skills, commitment to teamwork, and effective problem‑solving skills.
Qualifications
Previous experience in a customer service role preferred.
Excellent verbal and written communication skills.
Excellent organization and multi‑tasking skills.
Strong problem‑solving abilities and attention to detail.
Ability to remain calm under pressure and handle challenging situations with professionalism.
Education
High School/GED or better
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr