General Dynamics Information Technology
F-35 Help Desk Specialist | Active Secret clearance
General Dynamics Information Technology, Wright-Patterson AFB, Ohio, United States
F-35 Help Desk Specialist | Active Secret clearance
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General Dynamics Information Technology
Join to apply for the F-35 Help Desk Specialist role. Receive AI-powered advice and exclusive features.
Job Description Transform technology into opportunity as a
Help Desk Specialist
at GDIT. Shape mission‑critical projects for the F‑35 Lightning II Program and advance your IT career.
Responsibilities
Provides first‑tier software, hardware and printing technical assistance to computer users.
Answers questions or resolves computer problems via person, email, telephone or electronically.
May provide assistance for hardware, software, and printing usage.
Responds to and diagnoses problems through discussions with users.
Provides timely support on a variety of issues, including identifying, researching, resolving, and following up on technical problems.
Serves as focal point for customer concerns.
Documents, tracks, and monitors technical problems to ensure timely resolution.
Interacts with multiple teams—including system administrators, network technicians, infrastructure technicians, and application engineers—to restore service or identify and correct core problems.
Simulates or recreates user problems to resolve operating difficulties.
Recommends system modifications to reduce user problems.
Maintains working knowledge of M365, MS Teams, and Windows operating systems.
Qualifications
Active Secret clearance.
5+ years of directly related help desk experience (Tier 1‑3), preferably with a large‑scale government customer.
Experience providing technical support for microcomputer hardware, networks, account administration, and office automation software via telephone.
Experience with Remedy (Help Desk Management) systems.
Progressive experience managing a technical support team.
Experience developing and providing Service Level Agreements and Help Desk deliverables.
Required certifications: DoD 8140 Work Role (411) Technical Support Specialist – Basic: Security+, CE and AZ‑900 – Microsoft Azure Fundamentals.
Bachelor’s degree in Computer Science, Information Sciences, or related IT discipline (or equivalent work experience).
US Citizenship required.
Onsite at Wright Patterson AFB, OH.
Benefits
Growth: AI‑powered career tool, internal mobility team, learning opportunities.
Support: Comprehensive benefits and wellness packages, 401(k) with company match, paid time off.
Flexibility: Full‑flex work week.
Community: Military‑friendly workplace with award‑winning culture.
Schedule Scheduled weekly hours: 40. Travel required: None. Telecommuting option: Onsite. Work location: USA, OH – Wright‑Patterson AFB.
Seniorities & Employment
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Information Technology
Industries: IT Services and IT Consulting
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
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at
General Dynamics Information Technology
Join to apply for the F-35 Help Desk Specialist role. Receive AI-powered advice and exclusive features.
Job Description Transform technology into opportunity as a
Help Desk Specialist
at GDIT. Shape mission‑critical projects for the F‑35 Lightning II Program and advance your IT career.
Responsibilities
Provides first‑tier software, hardware and printing technical assistance to computer users.
Answers questions or resolves computer problems via person, email, telephone or electronically.
May provide assistance for hardware, software, and printing usage.
Responds to and diagnoses problems through discussions with users.
Provides timely support on a variety of issues, including identifying, researching, resolving, and following up on technical problems.
Serves as focal point for customer concerns.
Documents, tracks, and monitors technical problems to ensure timely resolution.
Interacts with multiple teams—including system administrators, network technicians, infrastructure technicians, and application engineers—to restore service or identify and correct core problems.
Simulates or recreates user problems to resolve operating difficulties.
Recommends system modifications to reduce user problems.
Maintains working knowledge of M365, MS Teams, and Windows operating systems.
Qualifications
Active Secret clearance.
5+ years of directly related help desk experience (Tier 1‑3), preferably with a large‑scale government customer.
Experience providing technical support for microcomputer hardware, networks, account administration, and office automation software via telephone.
Experience with Remedy (Help Desk Management) systems.
Progressive experience managing a technical support team.
Experience developing and providing Service Level Agreements and Help Desk deliverables.
Required certifications: DoD 8140 Work Role (411) Technical Support Specialist – Basic: Security+, CE and AZ‑900 – Microsoft Azure Fundamentals.
Bachelor’s degree in Computer Science, Information Sciences, or related IT discipline (or equivalent work experience).
US Citizenship required.
Onsite at Wright Patterson AFB, OH.
Benefits
Growth: AI‑powered career tool, internal mobility team, learning opportunities.
Support: Comprehensive benefits and wellness packages, 401(k) with company match, paid time off.
Flexibility: Full‑flex work week.
Community: Military‑friendly workplace with award‑winning culture.
Schedule Scheduled weekly hours: 40. Travel required: None. Telecommuting option: Onsite. Work location: USA, OH – Wright‑Patterson AFB.
Seniorities & Employment
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Information Technology
Industries: IT Services and IT Consulting
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
#J-18808-Ljbffr