Insight Partners
Job Title : HVAC Parts Counter Salesperson
Job Location : Norcross, GA
FLSA Status : Non-Exempt
Overview Insight Partners is a leading commercial HVAC manufacturer’s representative serving Georgia. With deep industry knowledge and decades of experience, we provide a comprehensive suite of HVAC solutions, including equipment sales, parts, service, and advanced control systems. As part of the AIR Control Concepts family, we combine local expertise with a national network to support engineers, contractors, and building owners throughout the lifecycle of a project — from design and installation to long-term maintenance.
Job Description The HVAC Parts Counter Salesperson oversees the operations of the counter assisting customers with purchases (wholesale and/or OEM) through the store/warehouse, as well as by phone. This position is responsible for meeting sales goals, providing excellent customer service to foster positive relationships, maintaining existing customers, and developing new ones.
Essential Duties and Responsibilities
Service customers at the counter and by phone by taking orders (wholesale and/or OEM) and entering them into the system accurately
Follow company pricing and credit guidelines
Increase sales and average order size by means of cross-selling, up‑selling, add‑on sales and offering promotional sales items as well as new products
Promote and sell overages, damaged and discontinued items
Drive sales activity through outbound sales calls as directed by management
Participate in company‑sponsored sales promotions
Attend product knowledge meetings as required by management
Quickly solve customer problems
Retrieve orders from warehouse quickly and accurately
Pull, fill, pack and set up orders for delivery and pickup
Communicate positively with supervisors, sales staff, teammates and customers to coordinate deliveries / pick‑up
Maintain the ability to determine the status of an order at any given time
Accurately use order entry, computerized systems and other technologies as required
Participate in scheduled physical inventory and weekly cycle counts
Keep merchandising and counter areas clean and welcoming
Keep store inventory stocked; remove or add inventory items to stimulate impulse sales; remove discontinued items from the sales floor
Ability to support with warehouse duties including forklift loading/unloading, receiving inventory, stocking inventory, etc.
Perform all other duties as assigned
Competencies
Customer Focus – Ability to put the customer FIRST. Dedicated to meeting the expectations and requirements of internal and external customers. Gets first‑hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
Active Listening – Gives full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Communication – Able to inform orally and in writing, with clear and good effect. Understands clearly and quickly when instructions or orders are received. Judges what information is important and what is not, and what should be communicated, how, to whom and when.
Time Management – Uses time effectively and efficiently. Values time. Concentrates efforts on the more important priorities. Gets more done in less time than others. Can attend a broader range of activities.
Problem Solving – Refers to the ability to solve difficult problems with effective solutions.
Experience and Requirements
Education and/or Experience – High School Diploma (or GED or High School Equivalence Certificate required). 1–2 years of HVAC retail/wholesale experience required. 3–5 years of selling or retail experience preferred.
Language Skills – Ability to read, analyze, and interpret documents in English. Ability to respond to common inquiries or complaints from customers (internal and external). Ability to effectively present information to management. Ability to interact clearly and effectively, in both written and oral communication with supervisor, customers, co‑workers, vendors, etc.
Mathematical Skills – Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Computer Skills – Proficient in personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, etc. This role requires an intermediate level of knowledge of Microsoft Office. FACTs experience is a plus.
Other Qualifications – Valid driver’s license is required in the state where hired. Acceptable MVR is required. Forklift certification or ability to get certified within first 30 days is preferred.
Physical Demands / Work Environment
Must be able to remain in a stationary position for 70% of the time while operating computer and performing office work. Must move about inside the office and storefront, operate motorized equipment and machinery such as forklifts, and work with hand trucks, box cutters, tape dispensers, etc.
Must be able to lift and/or move up to 25 pounds regularly and up to 50 pounds occasionally.
Requires good vision: close, distance, color, peripheral and depth perception.
Works in a warehouse environment with possible exposure to wet/humid conditions, moving parts, fumes, airborne particles and chemicals. Noise level moderate.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits
Medical, Dental & Vision Insurance
401(k) Retirement Plan with company match
Life Insurance & Health Savings Account (HSA)
Short‑Term and Long‑Term Disability Insurance
Critical Illness & Accident Coverage
Pet Insurance
Employee Assistance Program (EAP)
Paid Time Off (PTO) and Paid Holidays
Air Control Concepts & Insight Partners are Equal Opportunity Employers.
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Job Location : Norcross, GA
FLSA Status : Non-Exempt
Overview Insight Partners is a leading commercial HVAC manufacturer’s representative serving Georgia. With deep industry knowledge and decades of experience, we provide a comprehensive suite of HVAC solutions, including equipment sales, parts, service, and advanced control systems. As part of the AIR Control Concepts family, we combine local expertise with a national network to support engineers, contractors, and building owners throughout the lifecycle of a project — from design and installation to long-term maintenance.
Job Description The HVAC Parts Counter Salesperson oversees the operations of the counter assisting customers with purchases (wholesale and/or OEM) through the store/warehouse, as well as by phone. This position is responsible for meeting sales goals, providing excellent customer service to foster positive relationships, maintaining existing customers, and developing new ones.
Essential Duties and Responsibilities
Service customers at the counter and by phone by taking orders (wholesale and/or OEM) and entering them into the system accurately
Follow company pricing and credit guidelines
Increase sales and average order size by means of cross-selling, up‑selling, add‑on sales and offering promotional sales items as well as new products
Promote and sell overages, damaged and discontinued items
Drive sales activity through outbound sales calls as directed by management
Participate in company‑sponsored sales promotions
Attend product knowledge meetings as required by management
Quickly solve customer problems
Retrieve orders from warehouse quickly and accurately
Pull, fill, pack and set up orders for delivery and pickup
Communicate positively with supervisors, sales staff, teammates and customers to coordinate deliveries / pick‑up
Maintain the ability to determine the status of an order at any given time
Accurately use order entry, computerized systems and other technologies as required
Participate in scheduled physical inventory and weekly cycle counts
Keep merchandising and counter areas clean and welcoming
Keep store inventory stocked; remove or add inventory items to stimulate impulse sales; remove discontinued items from the sales floor
Ability to support with warehouse duties including forklift loading/unloading, receiving inventory, stocking inventory, etc.
Perform all other duties as assigned
Competencies
Customer Focus – Ability to put the customer FIRST. Dedicated to meeting the expectations and requirements of internal and external customers. Gets first‑hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
Active Listening – Gives full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Communication – Able to inform orally and in writing, with clear and good effect. Understands clearly and quickly when instructions or orders are received. Judges what information is important and what is not, and what should be communicated, how, to whom and when.
Time Management – Uses time effectively and efficiently. Values time. Concentrates efforts on the more important priorities. Gets more done in less time than others. Can attend a broader range of activities.
Problem Solving – Refers to the ability to solve difficult problems with effective solutions.
Experience and Requirements
Education and/or Experience – High School Diploma (or GED or High School Equivalence Certificate required). 1–2 years of HVAC retail/wholesale experience required. 3–5 years of selling or retail experience preferred.
Language Skills – Ability to read, analyze, and interpret documents in English. Ability to respond to common inquiries or complaints from customers (internal and external). Ability to effectively present information to management. Ability to interact clearly and effectively, in both written and oral communication with supervisor, customers, co‑workers, vendors, etc.
Mathematical Skills – Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Computer Skills – Proficient in personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, etc. This role requires an intermediate level of knowledge of Microsoft Office. FACTs experience is a plus.
Other Qualifications – Valid driver’s license is required in the state where hired. Acceptable MVR is required. Forklift certification or ability to get certified within first 30 days is preferred.
Physical Demands / Work Environment
Must be able to remain in a stationary position for 70% of the time while operating computer and performing office work. Must move about inside the office and storefront, operate motorized equipment and machinery such as forklifts, and work with hand trucks, box cutters, tape dispensers, etc.
Must be able to lift and/or move up to 25 pounds regularly and up to 50 pounds occasionally.
Requires good vision: close, distance, color, peripheral and depth perception.
Works in a warehouse environment with possible exposure to wet/humid conditions, moving parts, fumes, airborne particles and chemicals. Noise level moderate.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits
Medical, Dental & Vision Insurance
401(k) Retirement Plan with company match
Life Insurance & Health Savings Account (HSA)
Short‑Term and Long‑Term Disability Insurance
Critical Illness & Accident Coverage
Pet Insurance
Employee Assistance Program (EAP)
Paid Time Off (PTO) and Paid Holidays
Air Control Concepts & Insight Partners are Equal Opportunity Employers.
#J-18808-Ljbffr