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The Customer Service Representative ensures efficient order processing and maintaining strong customer relations while also performing warehouse duties.
The Customer Service Representative is responsible for ensuring great customer experience to our customers and stores. This role is expected to also perform warehousing responsibilities including picking, organizing, and staging customer pickups.
Primary Job Responsibilities
Manage the daily operation of a wholesale/distribution branch and ensure orders are efficiently received, filled, and shipped
Monitor and improve customer service by resolving inquiries quickly and accurately
Ensure smooth order processing, shipping and returns while maintaining service excellence
Handle escalated customer issues and complaints, providing guidance and support to the team in resolving complex or sensitive situations
Track key performance indicators (KPIs) such as resolution time, first contact resolution, and customer satisfaction, and implement strategies to improve performance
Required Experience and Skills
Understanding of Shopify Integration:
Understanding how Shopify integrates with Gorgias and Management Systems (WMS) to sync inventory and order data.
Streamlining order fulfillment processes, including automated picking, packing, and shipping.
Utilizing Shopify's and Gorgias features for order management, fulfillment automation and returns
Sales experience
Customer Service Experience
Ability to lift 50 lbs.
Ability to stand on feet for the majority of an 8 hour day
Ability to work in a fast-paced environment
Proficiency in Microsoft 365 suite
Preferred but not Required Experience and Skills
Distribution and/or wholesale experience
Forklift experience
Experience working in a warehouse
Experience using RF Scanners, Shipstation, Skuvault
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Vision insurance
#J-18808-Ljbffr
The Customer Service Representative is responsible for ensuring great customer experience to our customers and stores. This role is expected to also perform warehousing responsibilities including picking, organizing, and staging customer pickups.
Primary Job Responsibilities
Manage the daily operation of a wholesale/distribution branch and ensure orders are efficiently received, filled, and shipped
Monitor and improve customer service by resolving inquiries quickly and accurately
Ensure smooth order processing, shipping and returns while maintaining service excellence
Handle escalated customer issues and complaints, providing guidance and support to the team in resolving complex or sensitive situations
Track key performance indicators (KPIs) such as resolution time, first contact resolution, and customer satisfaction, and implement strategies to improve performance
Required Experience and Skills
Understanding of Shopify Integration:
Understanding how Shopify integrates with Gorgias and Management Systems (WMS) to sync inventory and order data.
Streamlining order fulfillment processes, including automated picking, packing, and shipping.
Utilizing Shopify's and Gorgias features for order management, fulfillment automation and returns
Sales experience
Customer Service Experience
Ability to lift 50 lbs.
Ability to stand on feet for the majority of an 8 hour day
Ability to work in a fast-paced environment
Proficiency in Microsoft 365 suite
Preferred but not Required Experience and Skills
Distribution and/or wholesale experience
Forklift experience
Experience working in a warehouse
Experience using RF Scanners, Shipstation, Skuvault
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Vision insurance
#J-18808-Ljbffr