Leslie's Inc.
Customer Service Representative - Oregon Hot Tubs
Leslie's Inc., Hillsboro, Oregon, United States, 97104
Customer Service Representative - Oregon Hot Tubs
Job Category
:
Customer Service
Requisition Number
:
CUSTO021638
Posted : November 24, 2025
Full-Time
Locations Showing 1 location
OHT HILLSBORO 1190 11300 NE Evergreen Pkwy Hillsboro, OR 97006, USA
Oregon Hot Tub is Oregon’s largest and most established hot tub company—the #1 selling hot tub company in the Portland area since 1979. We became a part of Leslie’s family in October 2019. Oregon Hot Tub has worked closely with Watkins Manufacturing, makers of the Hot Spring Spas, to establish itself as one of the premier Hot Spring Spa dealers in the country. Our team of affable and highly informed sales personnel is dedicated to ensuring that you acquire a hot tub or sauna that perfectly aligns with your preferences. Our team of certified technicians, water care specialists, and customer service representatives excel in providing unparalleled post-purchase assistance, setting a benchmark in the industry.
Overview:
A Customer Service Coordinator serves as the first point of contact for both internal and external customers, ensuring a high level of service at every interaction. Key responsibilities include managing inbound and outbound calls, responding to emails, scheduling appointments, providing product knowledge, troubleshooting issues, and handling POS sales.
Responsibilities:
Handle inbound and outbound calls efficiently
Manage scheduling and appointment coordination
Communicate with internal and external customers via email
Assist walk-in customers with inquiries and purchases
Verify and confirm new spa orders
Process spa warranty claims accurately
Perform daily audits to ensure accuracy and compliance
Process e-store orders promptly
Close and invoice service orders
Review and manage open orders
Process WSC parts requests
Maintain general office cleanliness and organization
Perform other duties as assigned
Qualifications:
High school diploma or GED required
Proficient in Microsoft Office Suite and Outlook
1–3 years of experience in telephone-based customer service
Strong attention to detail
Ability to efficiently navigate multi-screen CRM systems
Eagerness to learn and take on new tasks
Flexible and able to work varying schedules based on business needs
Dependable, motivated, and self-directed
Excellent verbal and written communication skills
Ability to thrive in a fast-paced environment
Team-oriented with strong collaboration skills
Technologically savvy with comfort using computers and various software
Pay: $22.00 - $27.00
Leslie’s recognizes a critical component to our continued success is our people.
Leslie’s is proud to have a culture of inclusion that seeks to celebrate and embrace the different backgrounds and perspectives that help drive our success and support team members in developing and growing with us. We aim to create a workplace where all team members feel welcomed and valued and inspire each other every day.
#HTHiring
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
:
Customer Service
Requisition Number
:
CUSTO021638
Posted : November 24, 2025
Full-Time
Locations Showing 1 location
OHT HILLSBORO 1190 11300 NE Evergreen Pkwy Hillsboro, OR 97006, USA
Oregon Hot Tub is Oregon’s largest and most established hot tub company—the #1 selling hot tub company in the Portland area since 1979. We became a part of Leslie’s family in October 2019. Oregon Hot Tub has worked closely with Watkins Manufacturing, makers of the Hot Spring Spas, to establish itself as one of the premier Hot Spring Spa dealers in the country. Our team of affable and highly informed sales personnel is dedicated to ensuring that you acquire a hot tub or sauna that perfectly aligns with your preferences. Our team of certified technicians, water care specialists, and customer service representatives excel in providing unparalleled post-purchase assistance, setting a benchmark in the industry.
Overview:
A Customer Service Coordinator serves as the first point of contact for both internal and external customers, ensuring a high level of service at every interaction. Key responsibilities include managing inbound and outbound calls, responding to emails, scheduling appointments, providing product knowledge, troubleshooting issues, and handling POS sales.
Responsibilities:
Handle inbound and outbound calls efficiently
Manage scheduling and appointment coordination
Communicate with internal and external customers via email
Assist walk-in customers with inquiries and purchases
Verify and confirm new spa orders
Process spa warranty claims accurately
Perform daily audits to ensure accuracy and compliance
Process e-store orders promptly
Close and invoice service orders
Review and manage open orders
Process WSC parts requests
Maintain general office cleanliness and organization
Perform other duties as assigned
Qualifications:
High school diploma or GED required
Proficient in Microsoft Office Suite and Outlook
1–3 years of experience in telephone-based customer service
Strong attention to detail
Ability to efficiently navigate multi-screen CRM systems
Eagerness to learn and take on new tasks
Flexible and able to work varying schedules based on business needs
Dependable, motivated, and self-directed
Excellent verbal and written communication skills
Ability to thrive in a fast-paced environment
Team-oriented with strong collaboration skills
Technologically savvy with comfort using computers and various software
Pay: $22.00 - $27.00
Leslie’s recognizes a critical component to our continued success is our people.
Leslie’s is proud to have a culture of inclusion that seeks to celebrate and embrace the different backgrounds and perspectives that help drive our success and support team members in developing and growing with us. We aim to create a workplace where all team members feel welcomed and valued and inspire each other every day.
#HTHiring
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr