Massachusetts Staffing
Junior It Specialist
We are seeking a motivated and detail-oriented Junior IT Specialist to join our growing IT team. The ideal candidate will have a strong interest in information technology, a working knowledge of Microsoft Windows environments, and a desire to expand their technical skills. This role involves providing hands-on support to end users, assisting with system administration tasks, and helping maintain the stability, security, and efficiency of our IT systems. Key Responsibilities Provide first-level technical support for hardware, software, and network issues in a predominantly Windows-based environment. Setup, configure, and troubleshoot Windows 11 workstations, peripheral devices, and standard business applications. Assist with user account creation (password resets, permissions, onboarding/offboarding) in Active Directory and Microsoft 365 Admin Center. Assist in monitoring and managing antivirus/endpoint protection tools and escalating security alerts when necessary. Monitor, log, track, and resolve support tickets in a timely and professional manner. Assist with software deployments, patching, IT equipment and software license inventory. Help maintain accurate IT documentation, including support procedures. Escalate complex issues to 2nd level IT staff when necessary. Collaborate with senior IT staff on system projects and improvements. Required Qualifications High school diploma or equivalent required; associate degree or technical certification (e.g., CompTIA A+) preferred. 02 years of IT support experience or equivalent technical education/certifications. Strong understanding of Windows operating systems, including troubleshooting and configuration. Familiarity with Active Directory and user account administration. Basic knowledge of networking concepts such as TCP/IP, DHCP, DNS, and Wi-Fi troubleshooting. Ability to prioritize tasks, follow procedures, and communicate effectively with end users. Customer-service-oriented with strong problem-solving skills. Willingness to learn and adapt in a fast-paced environment. Ability to lift/move IT equipment (up to 25 lbs. occasionally). Preferred Skills Experience supporting remote users and VPNs. Experience supporting 2FA/MFA, Authenticators (Cell Phone Apps) Basic scripting or automation knowledge (e.g. PowerShell, Bash). Experience working with antivirus or endpoint security platforms. Exposure to Active Directory, Azure AD, or Microsoft Entra ID. Knowledge of ticketing systems and IT service desk operations. Basic understanding of Windows Server environments. Relevant certifications (CompTIA A+, Network+, Microsoft Fundamentals), or willingness to pursue. Work Environment & Physical Requirements: Office-based role with occasional light physical tasks (lifting to ~25 lbs., moving equipment). Support users both in person and remotely. Possible domestic travel
We are seeking a motivated and detail-oriented Junior IT Specialist to join our growing IT team. The ideal candidate will have a strong interest in information technology, a working knowledge of Microsoft Windows environments, and a desire to expand their technical skills. This role involves providing hands-on support to end users, assisting with system administration tasks, and helping maintain the stability, security, and efficiency of our IT systems. Key Responsibilities Provide first-level technical support for hardware, software, and network issues in a predominantly Windows-based environment. Setup, configure, and troubleshoot Windows 11 workstations, peripheral devices, and standard business applications. Assist with user account creation (password resets, permissions, onboarding/offboarding) in Active Directory and Microsoft 365 Admin Center. Assist in monitoring and managing antivirus/endpoint protection tools and escalating security alerts when necessary. Monitor, log, track, and resolve support tickets in a timely and professional manner. Assist with software deployments, patching, IT equipment and software license inventory. Help maintain accurate IT documentation, including support procedures. Escalate complex issues to 2nd level IT staff when necessary. Collaborate with senior IT staff on system projects and improvements. Required Qualifications High school diploma or equivalent required; associate degree or technical certification (e.g., CompTIA A+) preferred. 02 years of IT support experience or equivalent technical education/certifications. Strong understanding of Windows operating systems, including troubleshooting and configuration. Familiarity with Active Directory and user account administration. Basic knowledge of networking concepts such as TCP/IP, DHCP, DNS, and Wi-Fi troubleshooting. Ability to prioritize tasks, follow procedures, and communicate effectively with end users. Customer-service-oriented with strong problem-solving skills. Willingness to learn and adapt in a fast-paced environment. Ability to lift/move IT equipment (up to 25 lbs. occasionally). Preferred Skills Experience supporting remote users and VPNs. Experience supporting 2FA/MFA, Authenticators (Cell Phone Apps) Basic scripting or automation knowledge (e.g. PowerShell, Bash). Experience working with antivirus or endpoint security platforms. Exposure to Active Directory, Azure AD, or Microsoft Entra ID. Knowledge of ticketing systems and IT service desk operations. Basic understanding of Windows Server environments. Relevant certifications (CompTIA A+, Network+, Microsoft Fundamentals), or willingness to pursue. Work Environment & Physical Requirements: Office-based role with occasional light physical tasks (lifting to ~25 lbs., moving equipment). Support users both in person and remotely. Possible domestic travel