Valley National Bancorp
Job Responsibilities
Responsibilities include, but are not limited to: 1. Exceptional Customer Service:
Provide friendly and professional service in accordance with Valley's mission statement. 2. Product Knowledge:
Understand all Bank products and services, educate customers, and cross-sell various products. 3. Professional Demeanor:
Present a confident and professional demeanor to establish trust and gain customer knowledge. 4. Financial Needs Analysis:
Meet with customers to analyze financial needs, maximize sales opportunities, and offer all bank products. 5. Sales Referral Process:
Participate/oversee the sales referral process, ensuring customer financial needs are met, and assist management in coaching and mentoring branch staff. 6. Transaction Efficiency:
Perform all transactions required by a customer, use appropriate technology, and maintain and balance a cash box. 7. Vault Teller:
Ensure adequacy of Branch cash for daily transactions by assisting the branch staff in ordering and shipping currency, coin, and controlling distributing cash to Tellers. 8. Community Involvement:
Assist in community events and support CRA initiatives, activities, and programs. 9. Compliance:
Report all significant matters, issues, and unusual customer activity to the Manager, maintaining personal knowledge of compliance and regulatory requirements. 10. Code of Conduct:
Maintain knowledge and compliance with the Bank's Code of Conduct and all policies and procedures.
Responsibilities include, but are not limited to: 1. Exceptional Customer Service:
Provide friendly and professional service in accordance with Valley's mission statement. 2. Product Knowledge:
Understand all Bank products and services, educate customers, and cross-sell various products. 3. Professional Demeanor:
Present a confident and professional demeanor to establish trust and gain customer knowledge. 4. Financial Needs Analysis:
Meet with customers to analyze financial needs, maximize sales opportunities, and offer all bank products. 5. Sales Referral Process:
Participate/oversee the sales referral process, ensuring customer financial needs are met, and assist management in coaching and mentoring branch staff. 6. Transaction Efficiency:
Perform all transactions required by a customer, use appropriate technology, and maintain and balance a cash box. 7. Vault Teller:
Ensure adequacy of Branch cash for daily transactions by assisting the branch staff in ordering and shipping currency, coin, and controlling distributing cash to Tellers. 8. Community Involvement:
Assist in community events and support CRA initiatives, activities, and programs. 9. Compliance:
Report all significant matters, issues, and unusual customer activity to the Manager, maintaining personal knowledge of compliance and regulatory requirements. 10. Code of Conduct:
Maintain knowledge and compliance with the Bank's Code of Conduct and all policies and procedures.