Salesforce Field Service (SFS) Technical Consultant

Salesforce Field Service (SFS) Consultant / Developer Remote | Long-Term Contract If you get a weird amount of satisfaction from watching the right technician arrive at the right job with the right parts — and everything just works — this role is going to hit home. We’re looking for a Salesforce Field Service (SFS) Consultant/Developer who knows how to turn real-world field operations into clean, efficient Salesforce solutions. You’ll live at the intersection of dispatchers, field technicians, scheduling logic, and mobile execution, making sure the system supports the people doing the actual work. This is a hands-on role where configuration matters, optimization is everything, and smart automation makes life easier for everyone. What You’ll Be Doing Build Field Service That Matches Reality You’ll configure Salesforce Field Service so it mirrors how work actually happens in the field — not how someone thinks it should on paper. Define and manage: Service Territories Work Types Skill Sets Operating Hours Make sure dispatchers and technicians see what they need, when they need it Make Scheduling Smarter (and Faster) This is where your impact is felt immediately. Configure and fine-tune the Dispatcher Console Design Scheduling Policies that balance efficiency with real-world constraints Implement optimization jobs to: Reduce drive time Improve utilization Increase first-time fix rates Support global and in-day optimization without breaking the flow of operations Design a Mobile Experience Technicians Actually Like The mobile app is where the job gets done — you’ll make it work even when connectivity doesn’t. Customize the Salesforce Field Service Mobile App Configure: Offline priming Page layouts Mobile Flows Make technician data entry fast, intuitive, and reliable — even offline Extend SFS Beyond Out-of-the-Box When configuration isn’t enough, you’ll step in with code. Use Apex and Lightning Web Components (LWC) to: Handle complex scheduling logic Support advanced business rules Enhance dispatcher and technician experiences Keep Inventory & Assets in Sync No parts = no fixes. You’ll make sure that doesn’t happen. Configure: Product Items Required Products Shipments Ensure technicians arrive fully prepared for every job Connect Salesforce to the Bigger Picture Salesforce doesn’t live alone — and you know that. Design and support integrations with ERP, GIS, or other enterprise systems Ensure clean, reliable data flow across platforms What You Bring Salesforce & Field Service Experience 3+ years of Salesforce implementation experience At least 2 years focused specifically on Salesforce Field Service (FSL/SFS) Technical Skillset Deep hands-on experience with: Salesforce Service Cloud Field Service Managed Package Strong working knowledge of: Flow Builder Apex Lightning Web Components (LWC) Dispatcher Console Comfortable handling data migrations with Data Loader Mobile & Optimization Know-How Expert understanding of SFS Mobile App capabilities and offline limitations Solid grasp of: Global Optimization In-Day Optimization Resource Absence logic Certifications Required: Salesforce Certified Field Service Consultant Nice to Have: Salesforce Certified Administrator Salesforce Platform Developer I Bonus Points If You Understand logistics, routing, or mobile workforce management Like solving operational puzzles and improving real-world workflows Enjoy collaborating with dispatchers, technicians, and stakeholders Why This Role Works Fully remote and long-term High-impact work that field teams feel immediately A mix of configuration, development, and optimization Real ownership — not just tickets and tweaks