NJM Insurance Group
Business Process Operations Analyst I - Commercial Lines
NJM Insurance Group, Trenton, New Jersey, United States, 08628
Business Process Operations Analyst I
The primary purpose of this role is to provide consistent support to business users in both technology and non-technology operations, including incident management, production support, and departmental activities and assist in the seamless operationalization of new processes and technology solutions, ensuring smooth transitions and effective change management for business users. Essential duties and responsibilities include: Contribute to the execution of strategic business process initiatives collaborating with cross-functional teams across enterprise. Support the launch of new products and services. Demonstrate adaptability and core competencies in a dynamic environment. Assists with managing change effectively while maintaining productivity and focus. Maintain business process documentation and assist in optimizing business processes by assessing process challenges, analyzing deficiencies, and proposing business process improvements (BPI). Prioritize and support the implementation of business process enhancements. Provide support to business users for process and technology adoption. Monitor and triage end-user support requests. Report and follow up on production issues, coordinate incident management. Collaborate with technology teams and solution owners to resolve incidents. Support department operations, including newsletters, town halls, website management, compliance, and onboarding. Ensure seamless transition of technology initiatives to business users. Collaborate with solution owners to understand and communicate process changes. Assist with change management and rollout of new products and technologies. Support training and communication for new launches and updates. Coordinate cross-functional impacts and provide recommendations to leadership. Required qualifications include: Minimum 0
3 years' experience in understanding and analyzing insurance business processes. Demonstrate a strong work-ethic through ownership and accountability, taking pride in deliverables, managing priorities effectively, and supporting teams' interests. Basic ability to determine the root cause of problems and create solutions that resolve these problems. Strong verbal, written, and interpersonal communication skills. Ability to collaborate with diverse multi-function teams. Embracing a growth mindset by learning new tools, products, and business processes. Preferred qualifications include: Bachelor's degree preferred. Property & Casualty Insurance experience preferred. Ability to learn quickly in a demanding environment and adapt to change. Passion to challenge the current state and embrace change. Knowledge of Insurance products and certifications from The Institutes is a plus. Legal disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business. NJM reserves the right at any time to amend, add or delete any aspect of the job description for this position based on business needs. Compensation: Salary is commensurate with experience and credentials. Pay Range: $59,745-$75,361 Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses.
The primary purpose of this role is to provide consistent support to business users in both technology and non-technology operations, including incident management, production support, and departmental activities and assist in the seamless operationalization of new processes and technology solutions, ensuring smooth transitions and effective change management for business users. Essential duties and responsibilities include: Contribute to the execution of strategic business process initiatives collaborating with cross-functional teams across enterprise. Support the launch of new products and services. Demonstrate adaptability and core competencies in a dynamic environment. Assists with managing change effectively while maintaining productivity and focus. Maintain business process documentation and assist in optimizing business processes by assessing process challenges, analyzing deficiencies, and proposing business process improvements (BPI). Prioritize and support the implementation of business process enhancements. Provide support to business users for process and technology adoption. Monitor and triage end-user support requests. Report and follow up on production issues, coordinate incident management. Collaborate with technology teams and solution owners to resolve incidents. Support department operations, including newsletters, town halls, website management, compliance, and onboarding. Ensure seamless transition of technology initiatives to business users. Collaborate with solution owners to understand and communicate process changes. Assist with change management and rollout of new products and technologies. Support training and communication for new launches and updates. Coordinate cross-functional impacts and provide recommendations to leadership. Required qualifications include: Minimum 0
3 years' experience in understanding and analyzing insurance business processes. Demonstrate a strong work-ethic through ownership and accountability, taking pride in deliverables, managing priorities effectively, and supporting teams' interests. Basic ability to determine the root cause of problems and create solutions that resolve these problems. Strong verbal, written, and interpersonal communication skills. Ability to collaborate with diverse multi-function teams. Embracing a growth mindset by learning new tools, products, and business processes. Preferred qualifications include: Bachelor's degree preferred. Property & Casualty Insurance experience preferred. Ability to learn quickly in a demanding environment and adapt to change. Passion to challenge the current state and embrace change. Knowledge of Insurance products and certifications from The Institutes is a plus. Legal disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business. NJM reserves the right at any time to amend, add or delete any aspect of the job description for this position based on business needs. Compensation: Salary is commensurate with experience and credentials. Pay Range: $59,745-$75,361 Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses.