Guidehouse
Patient Account Representative - Support
Guidehouse, San Antonio, Texas, United States, 78201
Patient Account Representative
The Patient Account Representative is an extension of a client's business office staff. Our Operations II Representatives are responsible for providing support for their leaders, this may include handling incoming calls to patients and insurance companies to resolve account balances. All client policies and procedures are followed. Representatives will perform any and all job-related duties as assigned. In the San Antonio office daily 8-hour shift between 8:30 AM - 5:00 PM PT. This position is for a support level capacity, it will require taking IB calls when applicable. EOB knowledge IB calls Account Review Customer Service Account Updates Be a Subject Matter Expert and remain current in all areas of designated project/client, including client host system, imaging systems, internal host systems, vendor systems, and telephony systems. Will be required for the first 90 days to handle Inbound phone support to understand patient interactions and will remain available to provide phone support as needed Manages and reports on task dashboard and work queue (desk) daily/weekly/monthly Special Ad-hoc reports assigned by management. Strong Verbal / Written Communication Skills Work independently. Exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment. Complete all business-related requests and correspondence from patients. Complete all assigned projects in a timely manner. Assist client and patients in all requested tasks. Communicate to Guidehouse management areas of concern or areas of improvement. Research and respond to all patient inquiries received by telephone and mail. Update patient demographic information and initiate account adjustments. What You Will Need: High School Diploma/GED or 3 years of relevant equivalent in lieu of diploma/GED 1-3+ years working within the following sectors: healthcare, insurance, business, finance, call center or customer service. Working knowledge can be of the following: insurance claims, billing, coding, follow-up, finance, accounting or customer service related responsibilities. What Would Be Nice To Have: Customer service skills / customer service experience Bilingual Spanish PC skills in a Windows environment. Knowledge and utilization of desktop applications to include Word and Excel. Ability to initiate and follow through on projects and work independently with minimal supervision EOB knowledge strongly preferred Understanding of healthcare software What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program About Guidehouse: Guidehouse is an Equal Opportunity EmployerProtected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
The Patient Account Representative is an extension of a client's business office staff. Our Operations II Representatives are responsible for providing support for their leaders, this may include handling incoming calls to patients and insurance companies to resolve account balances. All client policies and procedures are followed. Representatives will perform any and all job-related duties as assigned. In the San Antonio office daily 8-hour shift between 8:30 AM - 5:00 PM PT. This position is for a support level capacity, it will require taking IB calls when applicable. EOB knowledge IB calls Account Review Customer Service Account Updates Be a Subject Matter Expert and remain current in all areas of designated project/client, including client host system, imaging systems, internal host systems, vendor systems, and telephony systems. Will be required for the first 90 days to handle Inbound phone support to understand patient interactions and will remain available to provide phone support as needed Manages and reports on task dashboard and work queue (desk) daily/weekly/monthly Special Ad-hoc reports assigned by management. Strong Verbal / Written Communication Skills Work independently. Exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment. Complete all business-related requests and correspondence from patients. Complete all assigned projects in a timely manner. Assist client and patients in all requested tasks. Communicate to Guidehouse management areas of concern or areas of improvement. Research and respond to all patient inquiries received by telephone and mail. Update patient demographic information and initiate account adjustments. What You Will Need: High School Diploma/GED or 3 years of relevant equivalent in lieu of diploma/GED 1-3+ years working within the following sectors: healthcare, insurance, business, finance, call center or customer service. Working knowledge can be of the following: insurance claims, billing, coding, follow-up, finance, accounting or customer service related responsibilities. What Would Be Nice To Have: Customer service skills / customer service experience Bilingual Spanish PC skills in a Windows environment. Knowledge and utilization of desktop applications to include Word and Excel. Ability to initiate and follow through on projects and work independently with minimal supervision EOB knowledge strongly preferred Understanding of healthcare software What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program About Guidehouse: Guidehouse is an Equal Opportunity EmployerProtected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.