Delaware Staffing
Contact Center Representative - Bilingual Preferred
Delaware Staffing, Dover, Delaware, United States, 19901
Job Posting
Assumes responsibility for the effective and professional completion of Contact Center representative functions. Working in a professional, fast-paced environment that requires accuracy, multi-tasking and effectively communicating resolutions in an efficient manner. Promptly receives member telephone questions and complaints in a professional manner and understanding how members engage with us using online and mobile technology, financial centers and contact centers to guide them on ways that we can improve their financial life. Actively and professionally cross sells Credit Union services. Completes research and resolves documentation errors or discrepancies. Forwards more complex problems to Contact Center Shift Supervisor, Contact Center Lead and Contact Center Manager. Provides general information to members on Credit Union policies, procedures, and programs; assist members with any issues, questions, problems, or complaints they may have. Performs routine accounts transactions such as, but not limited to, transfers, loan payments, check requests, etc. Maintains and projects the Credit Union's professional reputation and commitment to member service. Complies with all Credit Union policies and procedures including those related to Bank Secrecy Act regulations. Assumes responsibility for establishing and maintaining effective coordination and working relationships with coworkers and with management. Assists Contact Center personnel as required. Keeps supervisor informed of area activities and significant problems. Completes required documents, reports and records accurately and promptly. Attends and participates in meetings as required. Assumes responsibility for related duties as required or assigned - Assists other departments as necessary. Assists in verifying accounts and other member correspondence. Keeps work area clean, secure, and well maintained.
Assumes responsibility for the effective and professional completion of Contact Center representative functions. Working in a professional, fast-paced environment that requires accuracy, multi-tasking and effectively communicating resolutions in an efficient manner. Promptly receives member telephone questions and complaints in a professional manner and understanding how members engage with us using online and mobile technology, financial centers and contact centers to guide them on ways that we can improve their financial life. Actively and professionally cross sells Credit Union services. Completes research and resolves documentation errors or discrepancies. Forwards more complex problems to Contact Center Shift Supervisor, Contact Center Lead and Contact Center Manager. Provides general information to members on Credit Union policies, procedures, and programs; assist members with any issues, questions, problems, or complaints they may have. Performs routine accounts transactions such as, but not limited to, transfers, loan payments, check requests, etc. Maintains and projects the Credit Union's professional reputation and commitment to member service. Complies with all Credit Union policies and procedures including those related to Bank Secrecy Act regulations. Assumes responsibility for establishing and maintaining effective coordination and working relationships with coworkers and with management. Assists Contact Center personnel as required. Keeps supervisor informed of area activities and significant problems. Completes required documents, reports and records accurately and promptly. Attends and participates in meetings as required. Assumes responsibility for related duties as required or assigned - Assists other departments as necessary. Assists in verifying accounts and other member correspondence. Keeps work area clean, secure, and well maintained.