Philadelphia Staffing
BankCard Dispute Specialist
Philadelphia Staffing, Philadelphia, Pennsylvania, United States, 19102
Bankcard Services Dispute Specialist
At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally headquartered bank and wealth management company. We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. We Stand For Service is more than part of our name, it's our mission and our purpose. The BankCard Services Dispute Specialist will be responsible for handling a variety of routine and non-routine functions and services for WSFS Debit (Personal/Business), Credit Card, ATM, HELOC, and Prepaid (Gift) cards. The position requires the ability to investigate research and provide error resolution for disputes, potential fraudulent activity, cardholder record maintenance issues; card status maintenance issues and compliance concerns. Job Responsibilities: Provide stellar customer service to WSFS internal and external customers. Complete production tasks (including dispute processing, lost/stolen processing, card maintenance, travel notifications, etc.) adhering to established departmental SLA's, controls, policies and procedures. Handle all aspects of customer EFT/POS disputes within Regulation E and VISA guidelines; apply conditional credits, Cardholder correspondence and monitor chargebacks-in-process. Serve as a subject matter expert for all Associates to provide support to branches/Call Center, including Managers with BankCard related questions and issues. Investigate all disputed debit card transactions to reduce the Bank's losses; analyze requests to determine appropriate actions; mitigate fraud loss. Provide assistance to Cardholders regarding the chargeback and representment process, not limited to Merchant communication. Responsible for the daily reconciliation of the BankCard general ledgers and timely processing of charge offs. Process daily Card Association settlement for Debit, Credit, and Prepaid Card programs. Escalate anomalies, issues and problems, such as fraudulent activity, to the department Manager and/or Operational Risk. Perform new card set-up, cardholder record maintenance, and card status maintenance. Perform related clerical functions and duties and special projects.
At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally headquartered bank and wealth management company. We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. We Stand For Service is more than part of our name, it's our mission and our purpose. The BankCard Services Dispute Specialist will be responsible for handling a variety of routine and non-routine functions and services for WSFS Debit (Personal/Business), Credit Card, ATM, HELOC, and Prepaid (Gift) cards. The position requires the ability to investigate research and provide error resolution for disputes, potential fraudulent activity, cardholder record maintenance issues; card status maintenance issues and compliance concerns. Job Responsibilities: Provide stellar customer service to WSFS internal and external customers. Complete production tasks (including dispute processing, lost/stolen processing, card maintenance, travel notifications, etc.) adhering to established departmental SLA's, controls, policies and procedures. Handle all aspects of customer EFT/POS disputes within Regulation E and VISA guidelines; apply conditional credits, Cardholder correspondence and monitor chargebacks-in-process. Serve as a subject matter expert for all Associates to provide support to branches/Call Center, including Managers with BankCard related questions and issues. Investigate all disputed debit card transactions to reduce the Bank's losses; analyze requests to determine appropriate actions; mitigate fraud loss. Provide assistance to Cardholders regarding the chargeback and representment process, not limited to Merchant communication. Responsible for the daily reconciliation of the BankCard general ledgers and timely processing of charge offs. Process daily Card Association settlement for Debit, Credit, and Prepaid Card programs. Escalate anomalies, issues and problems, such as fraudulent activity, to the department Manager and/or Operational Risk. Perform new card set-up, cardholder record maintenance, and card status maintenance. Perform related clerical functions and duties and special projects.