Colorado Staffing
Guest Relations Associate
The Guest Relations Associate provides high-level customer service support to patients, family members, and visitors while performing the tasks of checking in and health screening all visitors to Childrens Hospital Colorado (CHCO) facilities. The Guest Relations Associate facilitates the Patient-Family Experience across the enterprise and is responsible for ensuring that visitors to the hospital are pre-approved and guided to the appropriate location. Duties may include, but are not limited to, greeting and directing patients and families to their destination; utilizing the Visitor Management System to verify visitor status and generate visitor badges; accessing Epic to confirm visitor authorization; and de-escalating difficult situations with patients, families, and visitors. This position also maintains the orderly, professional, efficient operation of the hospitals Visitor Management Program under minimal supervision. Essential Functions: Ensures every visitor completes mandatory health screening and is cleared to continue to proceed through facility; records health screening for all visitors in the Visitor Management System. Utilizes the Visitor Management System to verify visitor status and create visitor badges as appropriate. Serves as an ambassador for CHCO by providing high-level customer service support and assistance to patients, families, visitors and internal team members. Models respect, courtesy, and professionalism at all times. Adheres to and enforces expectations regarding visitors to the hospital as outlined in the Visitor Access Policy and Procedures document; verifies authorized visitors in the medical record system (Epic) and begins patient registration process as applicable. Provides first level de-escalation of difficult situations with patients, families, and visitors. Supports patient safety by adhering to and enforcing all infection control policies and safety guidelines; keeps all immediate areas clean and organized. Escorts all visitors to their destination. Minimum Qualifications: Education: High School Diploma or Equivalent. Experience: One year of administrative/clerical experience in a customer service environment. Equivalency: A relevant Associates or Bachelors degree may substitute for the required experience on a year for year basis. Salary Information: Pay is dependent on applicants relevant experience. Hourly Range: $18.26 to $27.40. Benefits Information: Here, you matter. As a Childrens Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career. As part of our Total Rewards package, Childrens Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April. Childrens Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year. EEO Statement: It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information.
The Guest Relations Associate provides high-level customer service support to patients, family members, and visitors while performing the tasks of checking in and health screening all visitors to Childrens Hospital Colorado (CHCO) facilities. The Guest Relations Associate facilitates the Patient-Family Experience across the enterprise and is responsible for ensuring that visitors to the hospital are pre-approved and guided to the appropriate location. Duties may include, but are not limited to, greeting and directing patients and families to their destination; utilizing the Visitor Management System to verify visitor status and generate visitor badges; accessing Epic to confirm visitor authorization; and de-escalating difficult situations with patients, families, and visitors. This position also maintains the orderly, professional, efficient operation of the hospitals Visitor Management Program under minimal supervision. Essential Functions: Ensures every visitor completes mandatory health screening and is cleared to continue to proceed through facility; records health screening for all visitors in the Visitor Management System. Utilizes the Visitor Management System to verify visitor status and create visitor badges as appropriate. Serves as an ambassador for CHCO by providing high-level customer service support and assistance to patients, families, visitors and internal team members. Models respect, courtesy, and professionalism at all times. Adheres to and enforces expectations regarding visitors to the hospital as outlined in the Visitor Access Policy and Procedures document; verifies authorized visitors in the medical record system (Epic) and begins patient registration process as applicable. Provides first level de-escalation of difficult situations with patients, families, and visitors. Supports patient safety by adhering to and enforcing all infection control policies and safety guidelines; keeps all immediate areas clean and organized. Escorts all visitors to their destination. Minimum Qualifications: Education: High School Diploma or Equivalent. Experience: One year of administrative/clerical experience in a customer service environment. Equivalency: A relevant Associates or Bachelors degree may substitute for the required experience on a year for year basis. Salary Information: Pay is dependent on applicants relevant experience. Hourly Range: $18.26 to $27.40. Benefits Information: Here, you matter. As a Childrens Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career. As part of our Total Rewards package, Childrens Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April. Childrens Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year. EEO Statement: It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information.